Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

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Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.69 Average

1077 Reviews

Anna Thomason-Kenyon

Really please withelp the prompt service and my card has given me the confidence to go out more..thank you.

Posted 4 hours ago

Dianne Burns-Jones

I received my "can't wait" card within a week of asking. Haven't had to use it yet but I know its there for emergencies.

Posted 5 hours ago

Sandra Feek-McHenry

Having the Cant Wait card with me gives me confidence that I was lacking, so thank you.

Posted 18 hours ago

Carey Miller

Super fast delivery

Posted 18 hours ago

Lyn Searle

The service was first class, arrived in a couple of days. Fortunately I have not had to use it yet but it is with me at all times. Thank you for peace of mind.

Posted 1 day ago

Catherine Pitman

Hi. Thank you for the card it is very useful. I have used this a couple of times since receiving it, and, have a great response when showing it. It is nice not to have to explain why I require to use their toilets, just showing the card is a lot easier. Asking in the past I have been quite self conscious and embarraced. It is nice to know I have this with me always. Thanks again. Cath. X

Posted 1 day ago

Anonymous

Think it's a great idea, I've struggled sometimes as I've tried to find Public toilets but they're not always near so now whenever I'm out and about I'll be able to call in the nearest Pub, Shop, Cafe etc, without feeling guilty about not buying anything, thank you.

Posted 1 day ago

Caroline Johnson

Thank you so much I’ve had to use the card after being caught short and it’s a god send. not everyone is aware of what the card stands for so had to explain. but I feel more confident going out now knowing I can use any loo thankyou 😃

Posted 1 day ago

Anonymous

So grateful of the card- despite some blank faces and not so helpful people out there- I now feel happy I have proof I am not pushing in que’s

Posted 1 day ago

Eileen Bundy

Excellent, courteous and very helpful. Card has come in very useful.

Posted 2 days ago

Anonymous

Very pleased to receive my Cant wait Card free of charge and so quickly too. Thank you ,

Posted 2 days ago

Anonymous

Nice to see Bladder & Bowel Community giving cards to help people get out and about without the worry that they might not make it if they have a emergency situation.

Posted 2 days ago

Anonymous

I have only just registered with Bladder & Bowel Community and have already received my Just Can't Wait card. My first order is due in a couple of weeks, the professionalism and knowledge of the staff has been second to none. Thank you

Posted 2 days ago

Shirley White

So glad I have this card now got embarrassed one day out shopping when a well known store wouldn’t let me use there toilet and had to walk half mile to nearest public one which was agony. They said I needed a card so dr found out about it for me so will take great pleasure in going to this store again

Posted 3 days ago

Anonymous

My card arrived within 5 days of applying and I have also sent details to my sister to apply for herself and her son as they both suffer with bladder and bowel complaint's. I have yet to use the card when out and about .

Posted 3 days ago

Julie Adams

My toilet card has given me the confidence to go out again...I am no longer worried I will embarrass myself in public .. I carry card in my purse at all times..but as yet have not needed to use it...

Posted 3 days ago

Julie Withey

Iam glad ive got my card no more worrying when iam out

Posted 3 days ago

Roger Brookes

I'm sure I will find the card very useful thank you

Posted 3 days ago

Morag Hunter

I have not used my card yet but I definitely feel more confident knowing that I can if I need to. Recieved card really quickly thank you.

Posted 3 days ago

Gillian Glazebrook

I have severe MS and difficulties every single day, not knowing when i need to visit the facilites or even often where they are. Having the card enables me to have some comfort knowing i can access facilities when i need to, a true God send

Posted 4 days ago

Anonymous

I was pleased to find out that there was a Just Can't Wait Card as i have Crohns and was recently refused access to a shop toilet unless i had a card

Posted 4 days ago

Anonymous

It's a great card to have, really helpful wherever you are. Some shops don't understand the system, but are making exceptions. Small shops have never heard of it. But are catching on to it.

Posted 4 days ago

Anonymous

My card arrived quickly and is of good quality. Being in my wallet, it gives me a little more confidence when I go out because I have a better chance of getting to a toilet quickly. Having the confidence to go out is a wonderful feeling.

Posted 4 days ago

Anonymous

Used it for the 1st time in London the other day. It was so easy. It will be great to use more in the future

Posted 4 days ago

Michelle Geary

The card and the reason for it is brilliant but i do think that businesses should be made aware of it. Made to look out for it so that if a customer comes in with it they know there policy on it straight away

Posted 4 days ago

Cheryl Rees-Price

Excellent and informative site. The card has given me confidence to go out more.

Posted 4 days ago

Anonymous

Sadly I've not had a chance to try out my card. I will submit when I have.

Posted 4 days ago

Sue Riches

So very pleased to have this card.I have been "caught out" so many times and this relieves the anxiety of being in a similar situation again.

Posted 5 days ago

Joanna Cox

It is really a confidence booster having my card. I am a Coeliac and although sticking to a gluten free diet still have unexplained bouts of severe diahorrea, this can strike without warning. It gives me confidence to know I have my card with me. Having to use disabled toilets on occasion which the public don’t seem to understand that disabilities aren’t always visible. I now have my card, thank you.

Posted 5 days ago

Anonymous

Such a relief. Very helpful

Posted 5 days ago

Lynn Jackson

It is nice to be able to talk about, share and be given advice on things that people don't normally tend to talk about. Nobody with continence issues should have to suffer in silence. Many people with bowel or bladder issues are already self conscious as in modern society there is a stigma attached to suffering. Living with a condition that can cause is hard enough . Access to help and advice is key. The bladder and bowel community gives us a voice.

Posted 5 days ago

Angela Russell

Thank you for the card But had trouble in next shop, they didn’t let me use the toilet, no customers allowed to use there toilets, there policy! Even though I showed my card! I think a big store like that should be aware about different disabilities.

Posted 5 days ago

LIBBY booth

Thank you. This will be extremely useful when out and about in the community. Hopefully I will be able to go out more and further a field. Libby

Posted 5 days ago

Ruth Clark

I am so pleased with my card that you have supplied. The transaction was very quick and easy to apply for. I have been able to use my card on a couple of occasions, without having to worry about any problems. this has been a godsend for me. Thank you so much for giving me more freedom to go out and about.

Posted 6 days ago

Carol Harvey

I have only just found out about the Bladder & Bowel Community since my daughter visited the Doctors for her issues and she explained to the Doctor about mine concerned about having the same problems as me because she has seen me suffer for so long. The impact on my life has been very distressing for me and with the added refusal of being told facilities/toilets were not available to me whilst out would cause further anxiety. The 'Can't Wait Card' has now relieved some of the stress I feel when out and about. I am grateful for finding the Bladder & Bowel Community and the services it provides. Thank you

Posted 6 days ago

Anonymous

Very supportive and understanding

Posted 6 days ago

Caroline Mason

I think it's good but been refused to go to toilet in small asda morecambe

Posted 6 days ago

Barbara Bown

A most useful card, it takes out all the worry when we are out and about as we know that we have toilet facilities available. Many thanks. Barbara Bown

Posted 1 week ago

Rachael Moir

Only given 4 stars as i had ordered 2 cards one for myself and my mum .. i received mine but my mum hasnt received hers ... tried to order hers again and it still hasnt came other than that its just so easy to use

Posted 1 week ago

Anonymous

My card came very quickly soon after I applied online. I haven't yet had the need to use my card but I feel much more confident when I go out knowing that I have it with me.

Posted 1 week ago

Dee Everitt

Fantastic idea..A very useful card to have at times.Had an old card and updated to the new one, which is much better quality.This little card given me piece of mind.Its a shame that the app is only for I phone and not android at the moment.

Posted 1 week ago

Anonymous

Think it's a good idea the card as I got cut short other week and couldn't use a toilet with out buying something from the shop , by then it was bit embarrassing moment

Posted 1 week ago

susan warren

it gives me peace of mind when I go out knowiing this card explains my dilemma!

Posted 1 week ago

Anonymous

Really handy card to have. I’ve used it a few times successfully. Thank you for producing it 🙂

Posted 1 week ago

Anonymous

At least when I can’t get into a toilet all I do is go into shops and show them my card and never had any issues.

Posted 1 week ago

Julie Phillips

Not used the card yet but feel confident that it if needed shows what I need someone to know hopefully without having to also beg for a toilet like I have in the past.

Posted 1 week ago

Sarah Wallder

Brilliant been a really big help when I'm in places with no disabled tolit and cafes won't usaly let u use tolit they have been allowing me to use it now xx

Posted 1 week ago

Yvonne Didushko

Having suffered for years with toilet issues and been turned down when asked to use a toilet I really welcome this card. Thank you.

Posted 1 week ago

Lynne Richards

I find the card useful in that people seem to find it easier to understand what they are reading rather than listening to an explanation. I also believe there is a sense of genuiness or truth to having a card rather than just using IBS as an excuse to use toilets not normally accessible to the public.

Posted 1 week ago

Dotty Jones

Brilliant service!!

Posted 1 week ago

Anonymous

Really pleased I have this card....will be using it when on days out in London & areas I'm not familiar with. It will take away some stress of needing the loo urgently & I hope that shops ect will be familiar with the cards and respond sympathetically.

Posted 1 week ago

Anonymous

Helpful informative but most of all empowering! Thankyou

Posted 1 week ago

Anonymous

Thanks ordered it and arrived very quickly will defo get used with my bowel incontinense Thanks

Posted 1 week ago

Anonymous

Gives me more confidence to go out knowing I can show my card and access a toilet fast. Thank you.

Posted 1 week ago

Colin Hannon

Having the just cant wait card has proved to be invaluable especially in a crowded area people tend to be more sympathetic . I also have a Radar Key

Posted 1 week ago

Susan Davies

Having the just can't wait card will give me more confidence to go out and about without having to worry

Posted 1 week ago

Anonymous

Really good community fantastic help and advice .The can’t wait card has really help me out . The card help a lot . Thank you

Posted 1 week ago

Betty Harvey

like the card, not sure if I'd have the nerve to use it in all circumstances though.

Posted 1 week ago

Anonymous

Such an excellent site ... the card will be invaluable to me , thank you so much .

Posted 1 week ago

Anonymous

Has been a god send to me in tricky situations

Posted 1 week ago

Anonymous

Appreciate the help advice and card . It has saved me a lot of embarrassment

Posted 1 week ago

Sue Beasley

I had stopped going out due to my ibs controlling my life, I use the big shops like pets at home, band m and used to have to beg and plead to use the staff toilets, now I have my card it saves me having the trauma of explaining my urgent need for the loo, I could not go out without it!

Posted 1 week ago

Anonymous

I received my bladder and bowel card which has been extremely well appreciated as it helps in explaining the need for toilet facilities to be available and also highlights hidden disabilities.

Posted 1 week ago

louise frizzell

Card arrived realy quickly I feel much better knowing I have it with me

Posted 1 week ago

Anonymous

Fantastic card to have in purse. Comforting to know, quick explanation and show of card may relieve anxiety when in compromising position. Thank you, great idea

Posted 1 week ago

Irene McCormack

Very pleased to have card as i have both problems thankyou

Posted 1 week ago

Sandra Caswell

Excellent idea will give great peace of mind

Posted 1 week ago

Linda Smith

I haven't used my card yet but it's a relief knowing I have it with me.

Posted 1 week ago

Lindas Turner

I am new to this but so far am very pleased thank you

Posted 1 week ago

Anonymous

Great idew

Posted 1 week ago

Ian byron Powell

I think its a wonderful idea used mine the other day and was given access to a toilet straight away thank you

Posted 1 week ago

Ann Evans

Went to an outdoor event on Saturday, cues for the loo were so long, so went round the corner to a little flower shop showed my card, the lady had never seen one before, but seeing my plight agreed it was a good idea,and let me use the loo. An embarrassing life saver

Posted 1 week ago

Anonymous

Thankyou for my card. It came in handy while shopping on my holiday in scotland.

Posted 1 week ago

Norma Troy

I was so delighted to receive my Just can’t wait card not only electronically but by post too, my friend advised she had a card and it really assisted her especially when out of her normal area when it can take quite a while to locate a rest room so thank you so much this gives me confidence that I have something to show as I have been challenged in the past.

Posted 1 week ago

Anonymous

I just heard about this amazing wee card..what a life saver it will be thankyou.

Posted 1 week ago

Anonymous

Card has given me peace of mind to go out .Thank you very much

Posted 1 week ago

Lisa Griffiths

Brilliant, arrived very quick

Posted 1 week ago

Thakkar Bharti

I had to use the card on 28th July at selfridges was very helpful there was such long que in ladies toilets on all the floor and unfortunately their disable toilets were locked so thank you to b n b community to introduce the card

Posted 1 week ago

Anonymous

Brilliant, been very useful and only had it a week. People look at ya quite strange almost like uv grown another head but dont know how I coped without that and my radar key. We have very few public loos where I live so being able to access some shop employee loos is a god send

Posted 2 weeks ago

Anonymous

Great Idea hopefully it will be acceptable in stores

Posted 2 weeks ago

Anonymous

Thank you very much for the access card. I lost my original and am very grateful for the replacement. Luckily I have not needed to use it at present.

Posted 2 weeks ago

Anonymous

Excellent service. With the closure of so many public toilets this card will help enormously.

Posted 2 weeks ago

Anonymous

Haven't had to use my card yet but just having it makes me feel so much more confident about going out

Posted 2 weeks ago

lynn cardy

lots of helpful advice and information , very easy to order can't wait card which arrived very quickly. The card has helped me a few times since I got it. Would highly recommend Bladder and Bowel Community for anyone looking for advice

Posted 2 weeks ago

Russell Barnes

These cards will be great as long as the word gets out there to retailers etc. More distribution of the stickers in shop windows in all towns and cities would be ideal. However this is going to take time. Might be worthwhile contracting the big retailers to get them on board. Many thanks for the delivery of my card.

Posted 2 weeks ago

Sian Tucker

Please could I have a new key have mislaid mine

Posted 2 weeks ago

Anonymous

Excellent idea

Posted 2 weeks ago

Rose Tomlinson

I haven't had a chance to use it yet, but knowing it's there is a great comfort.

Posted 2 weeks ago

Dawn Baker

I think the toilet card is a very good idea, I found the information very interesting and helpful

Posted 2 weeks ago

Tina Moser-wager

Fab card came quickly lots of advice online

Posted 2 weeks ago

Anonymous

Haven't needed to use the 'Can't wait' card yet, but carry it around and gives peace of mind if desperate.

Posted 2 weeks ago

Viral Joshi Viral Joshi

There was excellent services. But they need to improve to put picture on card. At least nobody missuse of the card. Thanks

Posted 2 weeks ago

Margaret Johnstone

I am so pleased to have this card now, it has taken a lot of worry away, I have been refused entry to business toilets in the past and now look forward to better days being part of The Bladder & Bowel Community, thank you.

Posted 2 weeks ago

Anonymous

Thanks for the card it helps

Posted 2 weeks ago

Kirsty Harrison

This card will help massively.. life changer! Many thanks to all involved xxxxx

Posted 2 weeks ago

Anonymous

I suffer from IBM sometimes, I cannot even leave my home so having this card is like extra security when times of need known that I am able to use or ask to shop convince is a big weighing off my mind when I do go out as it can come on at anytime and any where.

Posted 2 weeks ago

Mark Young

A great idea as long as people are helpful

Posted 2 weeks ago

Anna Marie Maguire

Thank you for the card I carry the card with me at all timesI haven’t had to use the card yet.

Posted 2 weeks ago

Anonymous

Thank you for the card really appreciate and I’m sure it will be of great use to me 👍

Posted 2 weeks ago

Hazel Wright

Thank you. Arrived really quickly. Already used it - a really handy little card.

Posted 2 weeks ago