Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.64 Average

2160 Reviews

tom Ferguson

great service and very promp

Posted 2 hours ago

Karen Fisher

I was recommended to get a card by a lady I met. I hadn't heard of them before. I feel much safer now when I go out. I had almost stopped going anywhere. I am now able to be more confident

Posted 8 hours ago

Anonymous

I am so grateful to receive my 'Just can't wait' card. I had never heard of it, until I went to work at Marks and Spencer. It gives me peace of mind.

Posted 18 hours ago

Steven Atkins

I am so grateful for the Just can't wait card that I received through Bladder & Bowel Community. It is very comforting to know that The card is in my pocket where ever I am, thank you ever so much.

Posted 1 day ago

Anonymous

The card in and of itself is fine; but unless you’re a stoma patient, or all the staff in the UK are trained to recognise the card, you still get denied access to facilities even after showing the card.

Posted 1 day ago

Anonymous

Not been used yet

Posted 2 days ago

Anonymous

Having this card (although hoping it's not needed often) has given me the confidence that if I was to find myself in an awkward IBS situation as it often does, I have the back up of the card to possibly give me better options then just having to avoid being out or never eating out. Just having piece of mind helps me grow with more confidence. Thank you.

Posted 2 days ago

Ivan Patterson

No fuss, no bother, just ordered online and received the card plus helpful information within a couple of days. Peace of mind and less to worry about when leaving the house. Thank you

Posted 2 days ago

Frances Tea

Brilliant card great idea haven’t used it yet but I am sure I will soon

Posted 3 days ago

Rachel Stevens

Very pleased with my can't wait card.

Posted 3 days ago

Anonymous

Card is a godsend

Posted 3 days ago

Beverley Lewis

Brilliant so pleased with it going to make life easier when im out

Posted 3 days ago

Anonymous

Great service and informative - thanks for the card

Posted 3 days ago

valerie stringer

I have not had to use it yet but I am sure I will appreciate it when I do .

Posted 3 days ago

Anonymous

Thank you so uch for this card. I have not had much chance to use it as I have been laid low with bladder problem but I am sure it will give me confidence to get about once I feel better

Posted 4 days ago

Jeremy Livingstone

Anyone who has bladder cancer knows when you have too go you have too go, this bladder and bowel community card has helped just knowing I have it on me means I can go out a bit more.

Posted 4 days ago

Anonymous

I was very pleased to recieve my can't wait card. Just having it in my purse has given me more confidence to go out more.. thankyou so much.

Posted 4 days ago

Paul Richardson

I feel this is very good thing to have for those who have bladder or bowl problems as sometimes you can get caught short when out and about so l recommend getting one of these cards if you need one like myself delivery of the card was quick and only a few questions to answer in order to apply for a card

Posted 4 days ago

Anonymous

What a great idea...I'm no longer afraid to venture in to town as this card gives me my independence and privacy back. The card allows you to request to use the toilet without everyone hearing what you are saying.

Posted 4 days ago

STEPHEN PERKIN

I needed new toilet card my previous one was from when I had my stoma years issued ago. Fortunately I have rarely had need of it, the replacement from yourselves was easy to order on website and arrived quickly which could be a necessity for some users, very efficient and a helpful website. Thanks

Posted 5 days ago

Anonymous

It's a really good idea having this card has helped me out a lot, glad I now have one

Posted 5 days ago

Anonymous

You don't know what a health problem or an accident can do to your body until you experience it. Bladder and Bowel Community is there for some of the most unmentionable issues one can have. I applied for a Just Can't Wait card having heard about it on social media. I am young but I still need to use this card. Having it makes me feel more confident and normalises my situation in my mind. I can only say thank you to Bladder & Bowel Community.

Posted 5 days ago

Maureen Dickinson

Saw these cards and decided to order one for me and one for my dad. They arrived so quickly, within 48 hours. Amazing. I have already used mine twice and the person reading the card was so helpful, never questioned me or refused me access to their staff toilet, such a relief to have this card to use. Thank you so much.

Posted 5 days ago

Anonymous

Fantastic service and quick delivery. Not had the chance to use the card as yet.

Posted 5 days ago

Anonymous

As I have both bowel and bladder problems this card is ideal as long as companies honour the card.

Posted 5 days ago

Zelda Riley

Great,card was received very quick. Thank you 😊

Posted 5 days ago

Anonymous

I am so pleased with the service you have supplied me with thank you so much

Posted 6 days ago

Anonymous

After surgery complications I ended up with bowel and bladder voiding and urge incontinence. Going out leaves me in a panic if I'm not aware of where toilets are available. I received your 'i can't wait' card recently and it's been a blessing. In a store last week they didn't have public toilets and when I showed my card they allowed me access to staff facilities. I can't say thank you enough.

Posted 6 days ago

Elizabeth McInnes

This community is very helpful to people who have Bowel/Bladder. It has helped me immensely.

Posted 6 days ago

Anonymous

Impressive speedy service. Received my card really quickly.

Posted 6 days ago

Noreen O

Absolutely brilliant!

Posted 6 days ago

Olive Stephen

Feel far more confident in an emergency.

Posted 6 days ago

Heather Raclawski

Very helpful

Posted 6 days ago

Anonymous

Very happy with my card I received and how they help people 💖

Posted 6 days ago

Anonymous

the opportunity to have one of these cards is wonderful really can’t thank you enough my daughter Demi - Rae now feels confident in going out.

Posted 1 week ago

Peter Burton

Glad I have it. Arrived within the timescales I read about. Haven't been out of my house in public to see how accepting shops are of it yet, so unable to give a usefulness review.

Posted 1 week ago

Anonymous

Very good and fast delivery

Posted 1 week ago

Anna Murphy

Very quick response in sending out my card thank you

Posted 1 week ago

Anonymous

Having a Just Can't Wait card gives me a sense of security when I'm out.

Posted 1 week ago

MAUREEN MC ILKENNY MAUREEN MC ILKENNY

Thankyou so much for my card really makes leaving the house that bit easier not panicking when I need to go thankyou

Posted 1 week ago

Hans Ernestine

Although I have not as yet needed to use it, I can see the benefit of having the card.

Posted 1 week ago

Anonymous

Brilliant that you do this for us I haven’t used mine yet as I haven’t been out the house mobility problems but it does make me feel a bit more at ease knowing that I’ve got this card with me I’d like to thank you for helping everyone with bladder problems

Posted 1 week ago

kerry condron

I have found the community very helpful I don't feel so alone with how I suffer and have even recieved some good advice

Posted 1 week ago

Anonymous

I have found that the community is very helpful and understanding. I have used my card on a couple of occasions with success of which I am truly thankful. I have even been asked for information regarding the card and the service that the community offers which I was very happy to do and promote this fantastic service.

Posted 1 week ago

Anonymous

The card is great fits in purse always to hand when out and about

Posted 1 week ago

Mandy Wadman

It was just by chance I found this site what a fantastic thing to have in my bag this card is a life changer I am not afraid to go out anymore knowing that I can go to the toilet when ever I need to thank you

Posted 1 week ago

Jane Dale-Beaumont

Helpful, supportive and informative.

Posted 1 week ago

Teresa Neal

Absolutely brilliant, wish I had known about it sooner. Only found out about it through Facebook. Will be passing this onto my doctor and in continence clinic.

Posted 1 week ago

Anonymous

Absolutely brilliant, don’t hardly ever leave the house, because of fear of finding a toilet.... has made me feel a whole lot better about contemplating this... thank you x

Posted 1 week ago

Christine Wishart

This card is wonderful

Posted 1 week ago

Anonymous

Card arrived very quick followed by a phone call a few days later.. haven't used the card yet but I'm sure I'll have to

Posted 1 week ago

Angela Gregg

Having this card makes me feel less stressed when I have to go to places where I don’t know where the public toilets are.

Posted 1 week ago

Gary Numan

Still waiting 4my card to come thro post?

Posted 1 week ago

Elizabeth Paul

This card is amazing people can’t help enough when you show them your card it makes things a lot easier thank you

Posted 1 week ago

Hazel Ashworth

I have not got time at the moment as I have to go to the loo.

Posted 1 week ago

Pauline Davey

Sir,Madam just recently my wife had a cause to use the card in a Co Op store in Portsmouth at first the manager was reluctant to let my wife use the staff toilet not withstanding the card. what covinced him was when l said my wife would PEE on his floor.THAT CONVINCED him that my wife was desperate.. THANK YOU FOR THE CARD Sorry if this sounds crude but l do not beat about about the bush .when l meet one of these jods worth will tell it as l see it Thank you again Kindest regards victor . PS i have yet to use my card but you can take a bet l will be just as BLUNT if the opportunity arises Victor

Posted 1 week ago

Linda Sullivan

Thanks for the card. I feel safer when I go out now although I haven't used it yet.I have tested it to see who would let me use it.Out of three shops only one didn't hesitate but although the other two said yes they were a bit reluctant.I think they hadn't seen a card like this before.It would also be great to have a radar Keys as my need for the toilet is without warning and always very urgent .

Posted 1 week ago

Garry Colwill

Used it today thanks

Posted 1 week ago

Anonymous

Haven’t tried it yet but the idea is great. Hope it works.

Posted 1 week ago

Sally Warnell

Good iv not used it yet but knowing I have it is a weight of my mind

Posted 1 week ago

Dennis Summers

Very quick reply to my application

Posted 1 week ago

Louise pardoe

It's nice to see that I'm not the only one who is suffering in silence and see other people sharing what they our going through

Posted 1 week ago

Helen breed

Without having this card to allow me to use for the toilet I can now go out feeling relieved and enjoy my time outside most people help me with this card

Posted 1 week ago

Yvonne Keasley

Very pleased i have a bladder and bowel card for when im in urgent need of a toilet. Very helpful site on Facebook with other people like myself to talk to for advice. Wish i had found you much earlier but very happy I have now. Thank you again for the support.

Posted 1 week ago

Dominique DeLeon

I admire the distribution of the cards because quite often bladder conditions are quite taboo, but this promotes awareness and encourages understanding.

Posted 1 week ago

Natalie Batstone

I have been struggling with a life changing chronic bladder condition called Painfill Bladder syndrome Other wise known as institial cystitis. With this I now at the age of 26 have to self catheterise, I have been so upset, anxious and just really confused always hearing contradicted advice until I got a phone call after receiving the can’t wait card and within a few minuets I was made to feel at ease, the ordering of catheters was explained to me for actually the first time since I was told this was what I need to do for the rest of my life intermittently but after your advises of this there was no support or guidance given. Could not recommend highly enough.

Posted 1 week ago

sheila kirby

Great idea, will find this very useful

Posted 1 week ago

Anonymous

Card is handy to have would like to have downloaded the app but its only available for iphone

Posted 1 week ago

Mohinder Sehmi

I have not received my just cant wait card please can you send me o e my one had a been stolen I really need o e urge nlyy

Posted 1 week ago

Tracey Mackenzie

Very helpful

Posted 1 week ago

Amanda Ashley Amanda Ashley

It's saving my life when I'm out .

Posted 1 week ago

Joseph Redhead

Very good service

Posted 1 week ago

Kym McGrath

I've just joined the community and so far my experience has been fantastic. So glad I found it.

Posted 1 week ago

Janice Allen

I am sure that when I find the courage to go out again, I will find that this card will help me with the agoraphobia, that makes the I.B.S. and bladder weakness, more terrifying, especially since my husband died in October.

Posted 1 week ago

Anonymous

Can anyone apply for these apps/cards

Posted 1 week ago

Anonymous

Thanks to the Bladder & Bowel Community i can now go out and be comfortable in the knowledge that I don't have to worry about where are the nearest toilet facilities in case I should require them.c Thank you

Posted 1 week ago

Sarah Hepworth

Great idea not used the card yet but if it works its going to be priceless

Posted 1 week ago

Anonymous

I was impressed how quick they sent me the can't wait card and there pleasant telephone manner I think the card is a great idea and will be of help to me in the future

Posted 2 weeks ago

Louisa Cowling

Was good and useful

Posted 2 weeks ago

Sean Green

Have not used it yet hope it helps

Posted 2 weeks ago

Anonymous

I had a previous card which cost me £5 unfortunately this got damaged. I found your web page and was delighted your card was free. I have also found interesting items that i am going to purchase from looking at your site.

Posted 2 weeks ago

Anonymous

Received card and checked with Malls around Glasgow. Pleased to learn they re aware of card. One issue I found though is the 'key' system. It does not recognise the card and no-one offers assistance to access those toilets if in a hurry.

Posted 2 weeks ago

Jennifer Simms

Brilliant fb group and web site, I have learnt a lot of tips to help my problems which are no where as bad as many in the group. I have received the 'Just can't wait' card but have not had the chance to use it yet, will probably need it on a trip to London later this month. A trip I was dreading but some tips have helped me so much I am now more confidant. Keep up the good work and thank you.

Posted 2 weeks ago

Ann-Marie Lee

good service thank you.

Posted 2 weeks ago

Sharon Stevenson

Great to know I have something to show businesses who may require evidence of condition to use toilet. Compact fits easily in purse or wallet.

Posted 2 weeks ago

Selica McCool

the just can't wait card . I have used twice in public places since I received it and it was absolutely great.

Posted 2 weeks ago

Gwyneth Carpanini

Thank you so much. My card arrived almost by return of post!

Posted 2 weeks ago

Anonymous

My card came very quickly.

Posted 2 weeks ago

Anonymous

It is really so helpful to have the Bladder and bowel Card. Thank you.

Posted 2 weeks ago

Ann Bailey-Wood

Have not had need to use the card yet, but it is a good idea when in need.

Posted 2 weeks ago

Jacqueline Walters

The card is brilliant to use cause I’ve got a stoma ( ileostomy) and a cafeter for life I’m only 37 x

Posted 2 weeks ago

julie glover

Having ibs is a horrible illness never knowing when it is going to start. When it flares up the pressure on your bowel and bladder is a nightmare. Having to wear incontinence pants is a little embarrassing and costly, were ever we go the route is planned so there is the knowledge of an available toilet. Since having the card my mind is more at ease that if need be I now can ask to use a private toilet. Thank you yours Sincerely J. Glover

Posted 2 weeks ago

Anonymous

Haven't had to use the card yet(that's a good thing) so don't know how many shops/cafe know about the card, gives me more confidence when going out now though knowing that I have the card with me,

Posted 2 weeks ago

Wyatt Max

Thankyou so much ... this card is such a help xx we won't need to struggle no more

Posted 2 weeks ago

Anonymous

Fast reply I can now relax when out and about.Really good.

Posted 2 weeks ago

Allan Hindmarsh

The only thing I have been able to use is the just can’t wait card. Very handy but it’s a shame I didn’t know about it sooner.

Posted 2 weeks ago

Helen Pascoe

Thank you so much for producing such a card especially for somebody like myself that has a very severe problem, I now feel I can leave the house without having the terrible worry and concern that I won’t make it to the toilet. I fortunately have not had to use it yet but I now have complete piece of mind. A life saver as far as I’m concerned.

Posted 2 weeks ago

Sarah Feighan

Fast and easy to do. Delivered very promptly. Thank you 🙂

Posted 2 weeks ago

Anonymous

Gives peace of mind, hope I never need to use it though!

Posted 2 weeks ago

Anonymous

The Can't wait card is a great idea. I hope I don't ever need to use it but it is in my purse if ever I do. Thanks.

Posted 2 weeks ago