Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.57 Average

3537 Reviews

Brenda Cotter

Thank you B&BC. The card arrived very quickly and has already helped me so much. As an IBS sufferer, with a need to go wherever and whenever, I no longer have to explain EVERYTHING and beg to use the loo. This is like winning a Willy Wonka golden ticket! I feel very privileged to be the holder of such a valuable asset. What a fantastic creation.

Posted 3 hours ago

Anonymous

Great, I can use it anywhere now. The anxiety is diffused by this simple little card.

Posted 5 hours ago

Anonymous

Fits comfortably into my purse, better than my previous card

Posted 9 hours ago

Anonymous

Very quick and effective help, its been a godsend

Posted 9 hours ago

Anonymous

This card now Means that I don’t have to worry as much when I’m outside the home . I won’t need to restrict what I drink out of fear of getting access to toilet anymore which is a great relief now I can be just like everyone else

Posted 11 hours ago

Shirley Lorimer

Have not had to use the card yet. Having read lots of different peoples views on trying to use the card in various places without much success I am stressed simply at the thought of trying to use it. It has been suggested that a database of places who are user friendly be compiled. I think this would be an excellent idea with perhaps a visual aid maybe a sticker to allow users to feel more comfortable to show the card when needed. This is actually a very large and widespread issue for people with bladder and bowel issues......an unseen disability. Why has this not been made law that toilet access must be granted to those with these crippling diseases. These cards are far to easy to get access to, they should only be supplied by the medical profession. Businesses should be made aware that there is a real need for toilet access as a basic human right.

Posted 11 hours ago

Mary Porter

Received card very quickly within 5 days excellent service, fortunately I haven’t had to use it yet, so all good there, but great to know I have it on me if I do have to use it. Thank you so much , great card

Posted 13 hours ago

Graham Waters

I never new a card would ever help me out like it has so I will treasurer it, if it was not for a friend telling me about it I would never of had one,

Posted 18 hours ago

Margaret Beardsley

I think its very good

Posted 22 hours ago

cath shortreed

I have used it a few times already and it has been invaluable Thank u so much

Posted 22 hours ago

Anonymous

I haven't had to use it yet, but I feel assured that I have such a card as I will need it sooner or later.

Posted 23 hours ago

Steve Russell

Very prompt response to my request, I am awaiting for an opportunity to use my card.

Posted 1 day ago

Kelly Mcnulty

Card arrived very quickly.

Posted 1 day ago

Anonymous

Interesting reading others problems don't feel like I'm the only one. Useful having the card have recommended to my friends.

Posted 1 day ago

Jean Bailey

A very useful card to have. Used it several times while out shopping

Posted 1 day ago

Anonymous

Friendly and helpful

Posted 1 day ago

Anonymous

Received my card and had to use it, to get to the loo on Saturday...So pleased Thank you so much 5*****

Posted 1 day ago

Anonymous

very good very useful

Posted 1 day ago

Anonymous

Excellent. A great help!

Posted 1 day ago

Alan Beresford

It’s great really handy to have some of the toilet are nice and have everything you need to clean your self thank you so much

Posted 1 day ago

Lyn Docherty

Caring and promptly sent out for me so that I can present this when needed due to my bowel problem. I hope employers and others are educated to the fact that this system exists so it doesn't cause problems when showing it. Its a brilliant idea to have a card and to not be embarrassed by having to verbally speak to someone and explain why you need a toilet so quickly to someone when others are listening. To have such a health problem is embarrasing and is debilitating as one cannot go anywhere without carrying extra products With you just incase!

Posted 1 day ago

Hayley Jones

Excellent idea as it is so important to use toilet facilities ASAP Can’t thank you enough for my card Only just been diagnosed with ulcerative colitis so this card is a Godsend

Posted 1 day ago

Anonymous

This card is a blessing,it has helped me get to the toilet when I kneed it most.i asked in one big electrical store if there was any toilets and was told"no sorry you will have to go to the shopping mall about 10 minutes walk." When I showed the card they said."Sorry come this way". I'm glad that I have the card how did I manage without it.

Posted 2 days ago

Beverley Drummey

Si.ple the best service . I ordered on the sunday and had my card on the Tuesday . Thank you very much

Posted 2 days ago

Shirley Callaghan

Very efficient - will Help My life travelling around immensely

Posted 2 days ago

Carol Huntley

Had 2 phone calls and 1 parcel sent but so far all i can say is this service is so good and helpful friendly and understanding to your needs i just hope i will not need them for ever

Posted 2 days ago

Anonymous

Good quick service

Posted 2 days ago

Flora Aitken

Excellent.Thank you

Posted 2 days ago

Anonymous

I have used my card once and the lady in the shop couldn’t have been more helpful I was a little embarrassed but it is what it is

Posted 2 days ago

Anonymous

I think this is a fantastic idea of the card and I would like to recommend to others in the Cancer unit where my wife and myself volunteer. Regards Kevin Hodder

Posted 2 days ago

CATHERENA O DONOVAN

Im so happy with my card its given me a new life

Posted 2 days ago

Jennifer Davies

First heard about this community through a colleague with Crohn's. Sent for the Just Can't Wait card. It came through pretty quickly but, unfortunately, not in time for my flight to Spain. I was hit by an IBS attack as we boarded and had to use the loo straight away, I then had to go again as they started the safety drill - I was chased down the aisle by a steward who tried to stop me reaching the toilet - silly man. He got his own back by announcing to the whole plane that they would have to pause the safety drill 'until a passenger returned from the toilet' - really tactful. As if this condition isn't humiliating enough - you don't need someone to tell the whole plane!!! Needless to say Easyjet have had a stiff email from me about training their staff to be more aware of situations like this. Wish I had had the card for the flight - might have had more sympathy from them. Hopefully won't be in this situation again.

Posted 2 days ago

Margaret Crompton

Card was delivered very quickly, excellent service.

Posted 2 days ago

Daniel Chowdhury

Card design could look a little more 'official' and obvious than it does. It's in my wallet now though 🙂

Posted 2 days ago

Anonymous

Excellent. Such a great idea.

Posted 2 days ago

Anonymous

Sure, more than happy to give you a review. Initially I sent an online form but after a fortnight had to remind them. Completed another online form and 5-days later I rec'd my card. Must say I'm SO pleased to carry it with me, hoping that I never need to use it. Thanks for my card. Rukhsana

Posted 3 days ago

Victoria Burrell

it’s a great way to get people out into the community and back to doing more everyday things without having the worry of where is the closest toilet. Thank you

Posted 3 days ago

Tracey Wade

Really quick delivery and friendly follow up.

Posted 3 days ago

Rebecca Holmes

Really good service

Posted 3 days ago

Anonymous

This is such a helpful group, sharing with others and just being there for each other is so nice and it gives me advice on tap.

Posted 3 days ago

Victoria Newton

I was recommended by a friend to get the Just Can’t Wait card and it arrived in only 2-3 days!! Might get a radar key as well!

Posted 3 days ago

Amanda Eames

Thankyou for so so much support, and for allowing me to confidently ask to use a toilet when needed without embarrassing questions and stares x

Posted 3 days ago

Anonymous

I was caught short asked a member of staff in a shop , showed them my card and they said yes to using their toilet.

Posted 3 days ago

Anonymous

Very useful when you travel a lot specially in places where theres no accesible public toilets

Posted 4 days ago

Anonymous

Pleased to receive my card so promptly. Sure it will give me p'eace of mind when out and about.

Posted 4 days ago

Helen Topley

I would be lost without my card it has give me so much more confidence in going out 👍

Posted 4 days ago

Tracey Mccarthy

I found it very useful I used it when I needed the toilet the other day and they was no problem at all it's a god send

Posted 4 days ago

sharon wood

This will take away some of the embarrassment having to ask

Posted 4 days ago

Anthony Smith

Quick and brilliant service. I couldn’t believe how easy it was to apply for and how quickly it arrived. Thank you!

Posted 4 days ago

Anonymous

So good to have this card now, be even better if shops had a notice in their window.

Posted 4 days ago

Christine Remmer

It has helped when being caught out in an area that is unfamiliar 🙂

Posted 5 days ago

Rachel Watkinson

Really easy application and delivery was fast

Posted 5 days ago

Caroline willcox

Haven’t had to use it yet but what a brilliant idea .

Posted 5 days ago

Paul Lisi

Rang and had my card in no time. Impressed with the service and fast response.

Posted 5 days ago

Anonymous

Received within a week and service was great and the group so informative

Posted 5 days ago

mara Sanders

Very quick and efficient

Posted 5 days ago

dereck jones

very quick delivery and when used the card did its job

Posted 5 days ago

Donna Grove

Was pleasantly surprised at the kwickness the card arrives it's made my life more comfortable thank you

Posted 5 days ago

Dina Suresh

Thank you for this card.

Posted 5 days ago

Trish Scanlon

I received my card in two days.so very prompt. Thankyou

Posted 6 days ago

Anonymous

I was very impressed that that my Just can't wait card came within a couple of days. I need one for the after effects of Chemotherapy. I thought I would just keep it in my bag & never have to use it. I used it ater about 4 days! Thank you

Posted 6 days ago

Gordon Adams

The Bladder & Bowel care was invaluable when I was in Halfords recently. management accepted the card without query - other than the fact they didn't know anything about the scheme!

Posted 6 days ago

Anonymous

Great community helping those with problems like mine (prostrate). Thanks

Posted 6 days ago

Lisa Tobin

Really happy this exists

Posted 6 days ago

Katey Green

Thank you so much. Knowing I have this card with me when I am out in public gives me a feeling of confidence.

Posted 6 days ago

Anonymous

Very quick and efficient thank u

Posted 6 days ago

Natasha Henderson

Its gives me peace of mind when out and about

Posted 1 week ago

Joanne Ronald

Card came through within a few days . Just peace of mind who has problems Thank you

Posted 1 week ago

Carol Eilbeck

I’ve not had to use my card yet but it’s good to know it’s there if I did need it.

Posted 1 week ago

Michael Ginns

Received within 5 days of application

Posted 1 week ago

Gloria Swaby

Easy to apply for & came very quickly.

Posted 1 week ago

Anonymous

Very prompt delivery of card. Excellent.

Posted 1 week ago

Helen Kyle

My card arrived very quickly not needed to use ur yet

Posted 1 week ago

Anonymous

Thank you for sending my blue card so promptly. It is reassuring to have it with me all the time.

Posted 1 week ago

Anonymous

It really helps

Posted 1 week ago

Alan King

Not much to add will come in handy when I need to use a hotel without having to ask permission

Posted 1 week ago

Kevin Hughes

Great idea, not always seen as a disability but very upsetting this brings confidence back to going out.

Posted 1 week ago

Grahame Good

Requested and delivered so quickly. Thank you.

Posted 1 week ago

Julie Anson

It will be very helpful for me has I have I b s and there is not a lot of public toilets

Posted 1 week ago

Sharon Peryer Sharon Peryer

It's a bit soon has I haven't received my card yet, but hopefully won't be to long. It will make going out a lot less stressful

Posted 1 week ago

Carolyn Bruce

Very good idea for many different problems.

Posted 1 week ago

Eleanor Wilson

Really good advice and service.just can't wait card arrived very quickly.

Posted 1 week ago

Anonymous

sensitive and considerate

Posted 1 week ago

Justine Collins

Really fast service, my card arrived within a few days. Tucked in my handbag in case of an emergency!

Posted 1 week ago

Leon Wallis

I am very happy with the card and how quick it arrived. The only thing I was concerned about it doesn't have my name on the card so that means anybody could use it.

Posted 1 week ago

Kaitlyn newson

Thank you it really helps

Posted 1 week ago

Anonymous

My card came really quickly. Very handy

Posted 1 week ago

Anonymous

So helpful and great to have a card that recognises my condition that is not seen .

Posted 1 week ago

Anonymous

Great support !! The card is so handy.

Posted 1 week ago

Glenn Roseman

Great for when I really need to go.

Posted 1 week ago

Janine Benham

I was really impressed with how quickly my can’t wait card came. Having an app as well for the card is genius. It takes one bit of stress out out mine and others lives. Thank you xx

Posted 1 week ago

Mandy Flood

I have both bladder & bowel problems & this card is going to make my life easier & less distressing. I have asked to use facilities in the past & been refused so hopefully that will be a thing of the past with thanks to Bladder & Bowel community’s help & this card. I am so glad l found their site.

Posted 1 week ago

Anonymous

Very good..

Posted 1 week ago

Anonymous

I haven’t had to use it yet but the service has been great and it’s given me confidence to not worry about going out.

Posted 1 week ago

Anonymous

Great card arrived so quickly, I’ve not needed to use it yet but it’s good to have for when I do!

Posted 1 week ago

Jenny Hughes

I can't really leave an accurate review of the "JCW" card is where ever I've been it hasn't been needed as without having to show it I was told to use the facilities with a smile. But it has given me more confidence to go out. I'm very glad I've got it.

Posted 1 week ago

Philip Laverty

This card is brilliant and one of the best in my wallet

Posted 1 week ago

Anonymous

Very pleased with your card I have no worries now about going out now thank you.

Posted 1 week ago

Stephen Blackburn

I have bladder leakage after my prostate cancer op This card when shown breaks the ice perfectly No awkwardness it's a game changer.

Posted 1 week ago

Kenneth Duff

Thank you so much for the card. I do not look like I have an issue so it is invaluable to me should I require it.

Posted 1 week ago