Home Delivery Service 0800 031 5406
Medical Helpline 0800 031 5412
Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

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Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.68 Average

263 Reviews

Samantha Lowe

What a life change for me,I can now go out anywhere without having to plan where the nearest toilet is,its so easy to anywhere flash the card and they presto a toilet without all the stress,and panic.life saver for me,I stopped going places in fear of accidents and embarrassment now I'm able to live again.thank you for my card I'm so grateful.

Posted 1 day ago

Anonymous

It is good to have this card when you have problems with your bowels and bladder.

Posted 1 day ago

David Weston

It has given peace of mind for those awkward situations.

Posted 1 day ago

Evelyn Gilchrist

I got the free Just can't wait card, within 5 days . I haven't used the card yet, but comforting to have it, hopefully staff in shops will be understanding if and when I do need to use it.

Posted 2 days ago

Karen Davey

I haven't used my card yet but it's a comfort to know I have it for emergency

Posted 2 days ago

Jane Blair

Card is good but some shop outlets still refuse toilet even with card what do we do when this happens and cannot make to another location

Posted 2 days ago

Marilyn Laurence

I am glad that this inconvenience is now being recognised

Posted 2 days ago

Margaret Russell

It makes a very unpleasant problem easier to handle without the embarrassment and worry when going out

Posted 3 days ago

Anonymous

The card is brilliant and means I no longer have to worry about where the nearest toilet is! Absolute life saver.

Posted 3 days ago

Georgia Kear

I received my free card within 2 days! I can’t stress how much this has already helped!

Posted 4 days ago

Anonymous

I ordered my Just Can't Wait card and it arrived within a couple of days. I haven't had the opportunity to use it yet, but just knowing that if I am 'caught out' it could help me get to a toilet quicker provides reassurance.

Posted 4 days ago

Anonymous

To show a card is so much easier than trying to explain

Posted 4 days ago

Anonymous

The card you provided will be so useful when I’m out and about, especially during summer months when the queue for toilets is always longer in public places. As an ibs sufferer, this card is a life saver!

Posted 5 days ago

william morris

I was reading a U.K. disability forum about dealing with problems around incontinence and a member mentioned the Can't Wait Card. I looked into it and thought one would be ideal for my needs. I'm not physically disabled but need a bin to dispose of pads and normal toilets don't have them. I have experienced difficulties using disabled toilets in the past especially Radar ones so having a Can't Wait Card gives me the extra confidence when using disabled toilets because if I'm challenged I can precent it without having to explain my difficulties. I've not had to use it yet but have it in my wallet just in case.

Posted 5 days ago

Anonymous

No longer any need to worry about if a store had public toilets

Posted 5 days ago

Anonymous

It made me happy as I just show this card and I can access the toilet quickly and promptly! Many thanks x

Posted 5 days ago

Terry Savill

More confident in if you can’t wart card thank you

Posted 5 days ago

Deborah Ward

So please with card I now feel I may be able to leave my home with the help of my card. No in if I need to have to use the toliet and there are not any I can ask any were to use there's thank you so much.

Posted 5 days ago

Anonymous

Just by having the 'I can't wait card" tucked away in my purse gives me confidence when you feel vulnerable it's reassuring to know it's at hand... thank you so much!

Posted 5 days ago

KALI-JADE Slade

I no longer hope there would be public toliets wen I go out I no I'm ok now to go out

Posted 6 days ago

Anna Collins

Having the card has made me feel so much better than having to explain to people why I have to use the toilet in a hurry. It is a lifeline.

Posted 6 days ago

Joan Faulkner

Its nice to know that i can use the card and not have to worry about hunting for a toilet Thank you .

Posted 6 days ago

Julius Wilson

It's very good and so easy . Really helps when I'm out and about .

Posted 1 week ago

Tracey Cunningham

Gave me back some confidence going out.

Posted 1 week ago

Evelyn Kennedy

I applied for my free just can't wait card it arrived in a couple of days and I used within the next week. It's great i want to say thank you very much.

Posted 1 week ago

Jacqueline RICHARDSON

Was pleased at how quickly my card arrived. I have that added bit of security now I carry it with me

Posted 1 week ago

Anonymous

Not used the card to date but hopefully I get a good response from it if in the event I need to use, thank you for the speedy delivery and peace of mind the card gives

Posted 1 week ago

Christine Nicholl

I received my card promptly. Gives me confidence to go out without worrying where am I going to find a toilet... if I need a toilet in a shop I can just show my card without the embarrassment of explaining why I need to go urgently...

Posted 1 week ago

Anonymous

I haven't needed to use my card yet, but I know that it's with me in my purse every time I go out. It's so reassuring and like having my own 'comfort blanket'. It's one major worry reduced. The worry, I think, just escalates the problem. Anyone who suffers with this problem, however severe, needs to get one of these cards. Let's face it the banks and stores are after our custom, they can at least give us access to their bathrooms.

Posted 1 week ago

IAN SENIOR

Good to know there is support out there for people. I have a radar key so can access locked disabled toilets and having a toilet card is equally valid. Producing my toilet card at Santander Bank in Wakefield meant I could use staff facilities through understanding staff. The toilet card is a great help. Thank you.

Posted 1 week ago

Anonymous

I ordered the card during Christmas and New Years and still recived it within three days. I have used it in many places since. As I have crohns it gets annoying when ones outside and needs the bathroom. This card also helps silence the judgement of the people who don’t understand what someone can go through. To everyone out there. Hope you get well soon. Stay strong.

Posted 1 week ago

Anonymous

I was very pleased with the good result I got from B/B/C and I must admit it has helped me a lot and people are very understanding with their help when I need the loo. I do have a lot of trouble with my stomach and I cant go to far away from a loo so thank you. B D W

Posted 1 week ago

Anonymous

Thank you for 'the just can't wait' card. I have only needed to use it once so far, and sadly it was refused and I was directed to the nearest public toilet, this was quite nearby' so I was OK However I am reassured to have the card with me so thanks once more

Posted 1 week ago

Anonymous

Applied for card, which were sent out very quickly, not been out, so have not used the card yet, but the application process, and dispatch was excellent thank you

Posted 1 week ago

Anonymous

I had an emergency operation to remove part of my bowel and for the past 12yrs I have not be able to go on long walks or shopping .. I need to know where every toilet is.. I have had no help from doctors apart from you just have to deal with it.. so I hope by ordering this card will help me when I am in the middle of shop and I need the toilet urgently as I have no warning signs .. so thank you.., just a thought have you let commercial outlets know of this cards so they teach their staff to be understanding of the situation x

Posted 1 week ago

Hilary Wright

It makes it a lot easier and less stressful when you have to go and there isn’t any worries now to fit nd out where there is a toilet. I think this card is a excellent idea.

Posted 1 week ago

Anonymous

I would to thank you for my card. This will really help me.

Posted 1 week ago

Wendy Fountain

Very quick response to my request, especially over the Christmas/New Year period.

Posted 1 week ago

Anonymous

Have had some close calls finding a loo in the past, but feel much more at ease now when I'm out and about. Such a simple idea, but one that makes a big difference.

Posted 1 week ago

Anonymous

A brilliant idea however not had to use it yet. But certainly gives a lot more confidence when shopping

Posted 2 weeks ago

Anonymous

I found the card very useful.

Posted 2 weeks ago

Richard Crossley

When I am out driving on the motorways and need to use the toilet urgently I pull into a service centre. If I park in a disabled space close to the entrance and display my card, has any one done this and did they get a ticket or are the people understanding about this problem. Could you let me know if anyone has had this problem and the outcome of it.

Posted 2 weeks ago

Anna McKenney

I requested a can't wait card and it came very quickly considering it was over Christmas. Many Thanks.

Posted 2 weeks ago

Anonymous

I used my special card today and was so relieved that my local library respected it. Thank you

Posted 2 weeks ago

Raynor Begbie

I feel more at ease knowing if I need to

Posted 2 weeks ago

margaret ryan

I've not needed to use it yet, but it's mush smaller than my laminated doctors letter which is great! Thank you.

Posted 2 weeks ago

Pauline McGuinness

I suffer from Diverticulitis & need to know I have access to a toilet wherever I go. The card gives me peace of mind knowing I can show it to a staff member when I am in places who don’t have public toilets For permission to use the toilet

Posted 2 weeks ago

Anonymous

Received my ‘ can’t Wait Card ‘ now I can enjoy going out and about again without the worry of trying to get to the next public toilets if I need it. Before I use to go to the toilet even if I didn’t need to go in case I needed to go before I reached the next toilet, and if I went anywhere new I use to walk round looking for toilet sign and try and remember where they were instead of enjoying the shops or views, thank you for giving me some peace of mind.

Posted 2 weeks ago

Ian Kenworthy

I had an original card from you which was difficult for people to read,but 'just can't wait' is absolutely perfect.

Posted 2 weeks ago

Anonymous

Card came in post very quickly.

Posted 3 weeks ago

Rick Reid

I like the card I think it is the best thing for people who suffer bowel or bladder issues like myself dealing with Crohn’s disease for the last several years the condition worsens. Do you need any urgency increases. This card allows I need to go into any bathroom even if it’s a employee only bathroom ,and utilize it to prevent incontinence issues. Because living with the disease like Crohn’s or ulcerative colitis Urgency to use the bathroom or to clean yourself up this card really helps those with these corantic Life long disease that there is no cure for.

Posted 3 weeks ago

Anonymous

This card is great used it a few times now.most shops will let you use there toilets

Posted 3 weeks ago

Sarah Brewer

Great idea having a card. Haven’t had to use it yet so not sure what will happen when shown in Guernsey shops! This was sent out so quickly too. Many thanks.

Posted 3 weeks ago

Jo Margaret Treby

Having the Just Cant wait card makes life so much easier when it comes to going out and about.

Posted 3 weeks ago

Anonymous

Now I can show my card and use any loo instead of waiting all the time and hoping I can hold it in as I can’t a lot of the time with my ibs and makes me not want to go places

Posted 3 weeks ago

Kathleen Roy

It makes me feel I am not alone in my struggle. And gives me hope that I will some day be treated less live a burden.

Posted 3 weeks ago

Anonymous

Hi I was in my local Sainsbury and they have no customer toilets and I needed to go! and one of the staff members I think they was a manager luckily she allowed me to use the toilet only because I had that card it’s a god send thank you very much.

Posted 3 weeks ago

Patricia Dewey

So helpful to have one these really makes life a bit easer thankyou

Posted 3 weeks ago

Anonymous

Excellent service ordered card and it arrived within a few days, much easier to just show card without having to explain

Posted 3 weeks ago

Anonymous

Only had it for a week looks ok in my wallet ready to use when needed

Posted 3 weeks ago

Roy Songhurst

The card has given me the confidence to now to go out more, and enjoy my life with out the worry of were to GO. Thank you.

Posted 3 weeks ago

Despina Soteri

I use it everyday and feel at ease knowing that I have the card on me

Posted 3 weeks ago

Teilly Lorna

I just received my card so I have not used it yet but it feels like a safety net tucked away in my purse for those bad days when it feels like there are no toilets in the world that allows quick and easy access! How does the bladder and bowel community feel about some very well know cafes refusing access to toilets unless you have purchased something!!! I feel we should campaign awareness of how cruel this is!! I for one would speak out against locked toilets!!!

Posted 3 weeks ago

Anonymous

REALLY THIS CARD IS A LIFE SAVER, SOLVES A LOT OF PERSONAL PROBLEMS, REALLY IMPRESSED WITH MOST SHOP KEEPERS COURTEOUS RESPONSES, CAN'T PRAISE THE CARD ENOUGH, MANY, MANY, THANKS.

Posted 3 weeks ago

Yvonne Clayton

Easy to obtain. Not had to use it yet but it gives me peace of mind

Posted 3 weeks ago

Leggat Helen

Its wonderful for helen to have a card that will help her when needed thank you for the quick delivery

Posted 3 weeks ago

Francis Chapman

Very useful card .very easy and prompt service

Posted 3 weeks ago

Anonymous

Hi not used it yet because of the holidays

Posted 3 weeks ago

James Baxter

As I have urinary urgency and an Ileostomy the just can't wait card gives me a bit more reassurance when out shopping that I have the possibility of using shop toilets that normally would be for staff only

Posted 3 weeks ago

Sue Lawrence

The ‘can’t wait card’ is a brilliant idea, and the app on my phone to find the nearest toilets will be invaluable whilst travelling. Many thanks

Posted 4 weeks ago

Margaret Veale

The card to show if you need to use a toilet whilst out is very good, saves having an accident whilst out in public

Posted 4 weeks ago

Christopher Spering

now able to use toilets in many stores locally owing to cut backs in local councils

Posted 4 weeks ago

Vanessa Evans

Less stressful going outside.thank you

Posted 4 weeks ago

Anonymous

Great service, the card is good quality and great support. The card and postage is completely free which is extremely generous. Now I have this card I feel like I have a little safety net ‘just in case’

Posted 4 weeks ago

Madalene Crabbe

It gave me confidence to go outside

Posted 4 weeks ago

Malcolm Taylor

I have not had the cause to use this card yet,but when shown to my local store they were very impressed,and had not heard of it before now Regards Malcolm Taylor 80 yr old mail

Posted 1 month ago

Chris Brown

Being a diabetic I get coat of guard to go a toilet. No matter where I am and if there a policeman or policewoman around or any shop worker I can ask to use their toilet. Half of them don't want know.

Posted 1 month ago

Chardia Newcombe

I had to plan every time I went out to make sure there was a toilet nearby.im so relieved now I’ve got my card it’s taken all the pressure off and the worry that I won’t find a toilet in time

Posted 1 month ago

Mrs Eryl Davies

Some shop would let you use the staff toilets ,& some shop will, it a good thing the card , is it anything I can do if shops would let use toilets ,

Posted 1 month ago

Gillian Payne

The Just Can’t Wait card is a brilliant idea. I’ve not had to use it yet, but have recommended it to several of my friends and relatives who have similar problems to my own. Thank you so much.

Posted 1 month ago

Harold Taylor

Just glad I have it not used it yet!!

Posted 1 month ago

Anonymous

Card was a blessing today when I needed to use it in a local shop. The staff were great and thought it was a great idea.

Posted 1 month ago

Kim Lawday

The card to use when in need of a toilet is just an amazing thing to have with me. I find going out a problem anyway with pain and fatigue, but worrying about getting to a toilet in time is stressful. The card has joined my daughter/carer, my stick/crutch, as part of my trips out anywhere. Thank you.

Posted 1 month ago

William Taylor

I found you after a horrible experience. Standing in the middle of a street and desperate, I finally went into a local opticians and begged the use of their toilet. As I tried to get past the stern receptionist I was too late. The optician appeared and granted me entrance. Now I have the official looking card you do kindly sent me and hope to find kind kinder people in future although I hope the need does not arise.

Posted 1 month ago

Anonymous

This community has made me happy knowing that I am not a lone and that there are others out there with the same problem as me. Also I know I can come on here and the community can help with any questions I have

Posted 1 month ago

Antony Bradbury

It meant that can sit and watch Carol Hersee for a full 8 years straight (70,000+ hours) without needing to run to the toilet. Christmas Question: Why was this lady so famous all round the world?

Posted 1 month ago

Hamid Rahman

This card will be a life saver in the future I know it. You can never tell when you will have a bowel movement! Thanks a lot guys really appreciate it.

Posted 1 month ago

Manley Marian

Having the card will really help I suffer from IBS and sometimes the need to reach a toilet is vital. The absolutely panic is one of the worst parts of the condition. the foundation were quick to respond very pleased with the service

Posted 1 month ago

Anonymous

i can now go any where as i have also diabetes so over the moon Thanks

Posted 1 month ago

Anonymous

By having this card means all the stress when being out and wondering where the toilet is and having to wait in long queues has gone. I now go out with confidence and stress free.

Posted 1 month ago

pauline young

sent for card happy to receive card so promptly thank you

Posted 1 month ago

Anonymous

Hi when the Dr told me about this card i thought fab in most places you can use it but some places won't let you in, make you question and pay ( Didn't mind the paying but thought i could get in quicker ) Not cards fault some people just don't understand. Thanks for the help

Posted 1 month ago

Anonymous

I feel better knowing I can use this card anywhere

Posted 1 month ago

Anonymous

Thank you for my card. I am sure this will help while out shopping.

Posted 1 month ago

Anonymous

Confidence

Posted 1 month ago

Anonymous

Great idea to formalise and validate urgent need to go to toilet.

Posted 1 month ago

Jacqueline Thompson

Thank you very much for sending me a free Can’t wait card! I have used this in a Costa shop in Birmingham. Not sure the staff understanding what the card is? but I was so grateful that they only too happy to help Many thanks Jacqui Thompson

Posted 1 month ago

Alison Cameron

The Can't Wait card is a fantastic aid. I haven't had to use it yet but feel confident that having this tool will help when out and about. I have the card and also have as an app on my phone. The 'find the nearest toilet' facility on the app is an added bonus.

Posted 1 month ago

Anonymous

I wish I had got the card from yourselves earlier,it has made my life easier knowing I can use the toilet when I need to go without running the risk of wetting myself as I can't get to a toilet in time

Posted 1 month ago

Anonymous

Absolutely love it think it’s a great idea, especially when I had to use it at weekend.

Posted 1 month ago