We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
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Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.
great service and very promp
I was recommended to get a card by a lady I met. I hadn't heard of them before. I feel much safer now when I go out. I had almost stopped going anywhere. I am now able to be more confident
I am so grateful to receive my 'Just can't wait' card. I had never heard of it, until I went to work at Marks and Spencer. It gives me peace of mind.
I am so grateful for the Just can't wait card that I received through Bladder & Bowel Community. It is very comforting to know that The card is in my pocket where ever I am, thank you ever so much.
The card in and of itself is fine; but unless you’re a stoma patient, or all the staff in the UK are trained to recognise the card, you still get denied access to facilities even after showing the card.
Not been used yet
Having this card (although hoping it's not needed often) has given me the confidence that if I was to find myself in an awkward IBS situation as it often does, I have the back up of the card to possibly give me better options then just having to avoid being out or never eating out. Just having piece of mind helps me grow with more confidence. Thank you.
No fuss, no bother, just ordered online and received the card plus helpful information within a couple of days. Peace of mind and less to worry about when leaving the house. Thank you
Brilliant card great idea haven’t used it yet but I am sure I will soon
Very pleased with my can't wait card.
Card is a godsend
Brilliant so pleased with it going to make life easier when im out
Great service and informative - thanks for the card
I have not had to use it yet but I am sure I will appreciate it when I do .
Thank you so uch for this card. I have not had much chance to use it as I have been laid low with bladder problem but I am sure it will give me confidence to get about once I feel better
Anyone who has bladder cancer knows when you have too go you have too go, this bladder and bowel community card has helped just knowing I have it on me means I can go out a bit more.
I was very pleased to recieve my can't wait card. Just having it in my purse has given me more confidence to go out more.. thankyou so much.
I feel this is very good thing to have for those who have bladder or bowl problems as sometimes you can get caught short when out and about so l recommend getting one of these cards if you need one like myself delivery of the card was quick and only a few questions to answer in order to apply for a card
What a great idea...I'm no longer afraid to venture in to town as this card gives me my independence and privacy back. The card allows you to request to use the toilet without everyone hearing what you are saying.
I needed new toilet card my previous one was from when I had my stoma years issued ago. Fortunately I have rarely had need of it, the replacement from yourselves was easy to order on website and arrived quickly which could be a necessity for some users, very efficient and a helpful website. Thanks
It's a really good idea having this card has helped me out a lot, glad I now have one
You don't know what a health problem or an accident can do to your body until you experience it. Bladder and Bowel Community is there for some of the most unmentionable issues one can have. I applied for a Just Can't Wait card having heard about it on social media. I am young but I still need to use this card. Having it makes me feel more confident and normalises my situation in my mind. I can only say thank you to Bladder & Bowel Community.
Saw these cards and decided to order one for me and one for my dad. They arrived so quickly, within 48 hours. Amazing. I have already used mine twice and the person reading the card was so helpful, never questioned me or refused me access to their staff toilet, such a relief to have this card to use. Thank you so much.
Fantastic service and quick delivery. Not had the chance to use the card as yet.
As I have both bowel and bladder problems this card is ideal as long as companies honour the card.
Great,card was received very quick. Thank you 😊
I am so pleased with the service you have supplied me with thank you so much
After surgery complications I ended up with bowel and bladder voiding and urge incontinence. Going out leaves me in a panic if I'm not aware of where toilets are available. I received your 'i can't wait' card recently and it's been a blessing. In a store last week they didn't have public toilets and when I showed my card they allowed me access to staff facilities. I can't say thank you enough.
This community is very helpful to people who have Bowel/Bladder. It has helped me immensely.
Impressive speedy service. Received my card really quickly.
Absolutely brilliant!
Feel far more confident in an emergency.
Very helpful
Very happy with my card I received and how they help people 💖
the opportunity to have one of these cards is wonderful really can’t thank you enough my daughter Demi - Rae now feels confident in going out.
Glad I have it. Arrived within the timescales I read about. Haven't been out of my house in public to see how accepting shops are of it yet, so unable to give a usefulness review.
Very good and fast delivery
Very quick response in sending out my card thank you
Having a Just Can't Wait card gives me a sense of security when I'm out.
Thankyou so much for my card really makes leaving the house that bit easier not panicking when I need to go thankyou
Although I have not as yet needed to use it, I can see the benefit of having the card.
Brilliant that you do this for us I haven’t used mine yet as I haven’t been out the house mobility problems but it does make me feel a bit more at ease knowing that I’ve got this card with me I’d like to thank you for helping everyone with bladder problems
I have found the community very helpful I don't feel so alone with how I suffer and have even recieved some good advice
I have found that the community is very helpful and understanding. I have used my card on a couple of occasions with success of which I am truly thankful. I have even been asked for information regarding the card and the service that the community offers which I was very happy to do and promote this fantastic service.
The card is great fits in purse always to hand when out and about
It was just by chance I found this site what a fantastic thing to have in my bag this card is a life changer I am not afraid to go out anymore knowing that I can go to the toilet when ever I need to thank you
Helpful, supportive and informative.
Absolutely brilliant, wish I had known about it sooner. Only found out about it through Facebook. Will be passing this onto my doctor and in continence clinic.
Absolutely brilliant, don’t hardly ever leave the house, because of fear of finding a toilet.... has made me feel a whole lot better about contemplating this... thank you x
This card is wonderful
Card arrived very quick followed by a phone call a few days later.. haven't used the card yet but I'm sure I'll have to
Having this card makes me feel less stressed when I have to go to places where I don’t know where the public toilets are.
Still waiting 4my card to come thro post?
This card is amazing people can’t help enough when you show them your card it makes things a lot easier thank you
I have not got time at the moment as I have to go to the loo.
Sir,Madam just recently my wife had a cause to use the card in a Co Op store in Portsmouth at first the manager was reluctant to let my wife use the staff toilet not withstanding the card. what covinced him was when l said my wife would PEE on his floor.THAT CONVINCED him that my wife was desperate.. THANK YOU FOR THE CARD Sorry if this sounds crude but l do not beat about about the bush .when l meet one of these jods worth will tell it as l see it Thank you again Kindest regards victor . PS i have yet to use my card but you can take a bet l will be just as BLUNT if the opportunity arises Victor
Thanks for the card. I feel safer when I go out now although I haven't used it yet.I have tested it to see who would let me use it.Out of three shops only one didn't hesitate but although the other two said yes they were a bit reluctant.I think they hadn't seen a card like this before.It would also be great to have a radar Keys as my need for the toilet is without warning and always very urgent .
Used it today thanks
Haven’t tried it yet but the idea is great. Hope it works.
Good iv not used it yet but knowing I have it is a weight of my mind
Very quick reply to my application
It's nice to see that I'm not the only one who is suffering in silence and see other people sharing what they our going through
Without having this card to allow me to use for the toilet I can now go out feeling relieved and enjoy my time outside most people help me with this card
Very pleased i have a bladder and bowel card for when im in urgent need of a toilet. Very helpful site on Facebook with other people like myself to talk to for advice. Wish i had found you much earlier but very happy I have now. Thank you again for the support.
I admire the distribution of the cards because quite often bladder conditions are quite taboo, but this promotes awareness and encourages understanding.
I have been struggling with a life changing chronic bladder condition called Painfill Bladder syndrome Other wise known as institial cystitis. With this I now at the age of 26 have to self catheterise, I have been so upset, anxious and just really confused always hearing contradicted advice until I got a phone call after receiving the can’t wait card and within a few minuets I was made to feel at ease, the ordering of catheters was explained to me for actually the first time since I was told this was what I need to do for the rest of my life intermittently but after your advises of this there was no support or guidance given. Could not recommend highly enough.
Great idea, will find this very useful
Card is handy to have would like to have downloaded the app but its only available for iphone
I have not received my just cant wait card please can you send me o e my one had a been stolen I really need o e urge nlyy
Very helpful
It's saving my life when I'm out .
Very good service
I've just joined the community and so far my experience has been fantastic. So glad I found it.
I am sure that when I find the courage to go out again, I will find that this card will help me with the agoraphobia, that makes the I.B.S. and bladder weakness, more terrifying, especially since my husband died in October.
Can anyone apply for these apps/cards
Thanks to the Bladder & Bowel Community i can now go out and be comfortable in the knowledge that I don't have to worry about where are the nearest toilet facilities in case I should require them.c Thank you
Great idea not used the card yet but if it works its going to be priceless
I was impressed how quick they sent me the can't wait card and there pleasant telephone manner I think the card is a great idea and will be of help to me in the future
Was good and useful
Have not used it yet hope it helps
I had a previous card which cost me £5 unfortunately this got damaged. I found your web page and was delighted your card was free. I have also found interesting items that i am going to purchase from looking at your site.
Received card and checked with Malls around Glasgow. Pleased to learn they re aware of card. One issue I found though is the 'key' system. It does not recognise the card and no-one offers assistance to access those toilets if in a hurry.
Brilliant fb group and web site, I have learnt a lot of tips to help my problems which are no where as bad as many in the group. I have received the 'Just can't wait' card but have not had the chance to use it yet, will probably need it on a trip to London later this month. A trip I was dreading but some tips have helped me so much I am now more confidant. Keep up the good work and thank you.
good service thank you.
Great to know I have something to show businesses who may require evidence of condition to use toilet. Compact fits easily in purse or wallet.
the just can't wait card . I have used twice in public places since I received it and it was absolutely great.
Thank you so much. My card arrived almost by return of post!
My card came very quickly.
It is really so helpful to have the Bladder and bowel Card. Thank you.
Have not had need to use the card yet, but it is a good idea when in need.
The card is brilliant to use cause I’ve got a stoma ( ileostomy) and a cafeter for life I’m only 37 x
Having ibs is a horrible illness never knowing when it is going to start. When it flares up the pressure on your bowel and bladder is a nightmare. Having to wear incontinence pants is a little embarrassing and costly, were ever we go the route is planned so there is the knowledge of an available toilet. Since having the card my mind is more at ease that if need be I now can ask to use a private toilet. Thank you yours Sincerely J. Glover
Haven't had to use the card yet(that's a good thing) so don't know how many shops/cafe know about the card, gives me more confidence when going out now though knowing that I have the card with me,
Thankyou so much ... this card is such a help xx we won't need to struggle no more
Fast reply I can now relax when out and about.Really good.
The only thing I have been able to use is the just can’t wait card. Very handy but it’s a shame I didn’t know about it sooner.
Thank you so much for producing such a card especially for somebody like myself that has a very severe problem, I now feel I can leave the house without having the terrible worry and concern that I won’t make it to the toilet. I fortunately have not had to use it yet but I now have complete piece of mind. A life saver as far as I’m concerned.
Fast and easy to do. Delivered very promptly. Thank you 🙂
Gives peace of mind, hope I never need to use it though!
The Can't wait card is a great idea. I hope I don't ever need to use it but it is in my purse if ever I do. Thanks.