Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.65 Average

2319 Reviews

Anonymous

Received badge within 3/4days it is a godsend thank u

Posted 5 hours ago

Anonymous

Not yet used, but is VERY welcome, as I dread going out, due to needing the toilet so often. Many thanks

Posted 7 hours ago

Panayiotis Loizou

Helpful to know I can use the card when needed. Wish it could be translated into Spainish as I had an incident at Palma Airport where the toilets were being cleaned and the attendent wouldn't let me have access.

Posted 11 hours ago

Anonymous

So grateful for this card! It has helped my husband out.

Posted 12 hours ago

elizabeth charlton

I am very grateful of the cant wait card as I have a bowel problem caused by being anxious the bowel problem is very hard to deal with not all of local stores , shops, will let you use the toilet but it does help having the card I have to wear tena pads they are very uncomfortable but thank you for the card

Posted 13 hours ago

Anonymous

Card is very professional and gives you a bit of confidence.

Posted 16 hours ago

Anonymous

Just what I needed for that extra reassurance and security. Thank You.

Posted 1 day ago

Susan Holland

It's very good to be able to read that your not suffering alone. Lots of very good information.

Posted 1 day ago

Geoffrey Indge

Haven't had to use the card yet but it's a very good idea

Posted 1 day ago

Anonymous

Very informative!!

Posted 1 day ago

Anonymous

Received my Just Cant Wait Card following my consultants suggestion to get one. Its in my bag now and I intend to use it at work when I need to, without having to explain to my supervisor in front of customers my need to go to the toilet.

Posted 2 days ago

David Barker

At Present time i feel the card will be good. But i Have not been able to try it out yet. I hope to use it over the Easter Holidays when we go away .So if you ask me after the 26th April i can let you know if i have had any trouble using it

Posted 2 days ago

Kathleen Paton

It’s great as my muscles in my bowel don’t work so sometimes I can’t make loo so it’s handy I’d desperate

Posted 2 days ago

Gary Linton

Lucky I ain't had to use it yet but a great thing to have

Posted 3 days ago

Ian Rolls

The service was really good, I haven't had to use it yet I haven't been anywhere out of my zone

Posted 4 days ago

Anonymous

Have not had a chance to use it yet. But I am sure it will come in very handy when I am out and about. No more embarrassing moments.

Posted 4 days ago

Anonymous

Not been out to be able to use the card yet, but I’m sure the card will be a great help in the future. It’s my back up when my IBS strikes and will give me confidence to go out, especially during the summer so thank you

Posted 4 days ago

Grace Iee

Ok so people don't like the idea could you send me a nother

Posted 4 days ago

Beverley Dixon

I received my just can't wait card very quickly after applying for it, although I have not been out anywhere to need to use it yet, I think just having it with me when I do go out will make me feel more confident about being out of my safe space. Thank you so much to the Bladder and Bowel Community.

Posted 4 days ago

Maureen Dove

Excellent.

Posted 4 days ago

Miriam Rappaport Miriam Rappaport

Very helpful. Thank you.

Posted 4 days ago

Anonymous

It's a good idea, but unfortunately wasn't able to use when needed. I was refused in a shop because of health and safety and was directed to a nearby pub!

Posted 4 days ago

Deborah Bradshaw

This will be so helpful for me,it’s made it easier for me to gain access to the bathroom in times when I’m in need

Posted 4 days ago

Dianne Brake

Thanks for the card . I have not used it as yet but it is good to know that if and when I do need it ....there it is in my purse .The closing of even more the toilets is making going out even more of a problem.I have only recently come accross b&b and am pleased to be a member and seeing how other folk manage their everyday problems. l was diagnosed with Crohn’s disease when l was 17, some 6o years ago ! Always pleased to hear good tips and info from fellow suffers .

Posted 5 days ago

Pamela WIlliams

Very quick getting the Card, not had chance to use it yet Can I order one for my husband, it would not let me do it twice on our email address. The whole thing is a great idea

Posted 5 days ago

Anonymous

We weren’t aware of the assistannce that you offered. The card ‘just can’t wait’ is an amazing help and alongside the app takes a lot of stress away when you need to be out and about. They give you confidence.

Posted 5 days ago

Tony Weller

Will be useful to use in restaurants and shops to enable to use their facilities if there no public toilets in the vicinity

Posted 5 days ago

Marilyn Sadler

Many thanks for card, it will make me feel much more confident about going out, prior to that I always tended to plan outings around public loos.

Posted 5 days ago

Anonymous

The application for the 'Just can't wait' card was simple, and the card arrived very promptly. I hope I don't need to use it, but I have had urinary incontinence for over 14 years since radical prostate surgery. The card gives an added security when I'm out and about, and I will keep it handy in my wallet in case it is ever needed.

Posted 5 days ago

Charlotte Bonwick

Very nice to see that there are still people like this company out there that want to help people suffering from the controversial not talked about problems of the bladder and bowel. I received my can’t wait card only less than a week from the date I’d ordered it and for free! Also had a member to phone me to make sure I received it and if they could help me with anything else medical. Really impressed thank you 😊

Posted 6 days ago

Anonymous

Haven't used card yet but I am hopeful that people will recognise it when I need to go

Posted 6 days ago

Anonymous

This card had been a god send has helped me in very urgent situations . So glad I applied for this things could have been really embarrassing for me thank you so much

Posted 6 days ago

Anonymous

Quick delivery of the card and easy to order online

Posted 6 days ago

Carole Simpson

Thank you so much for the card. It takes some of the embarrassment out of my situation. It is so much better to present the card than try to explain ( sometimes very quickly) how an establishment can help.

Posted 6 days ago

Nicola jayne Henderson

I am very happy with the card. I've yet to use it. But i am happy that it's there in case I need it. I am disabled so it's going to help me a lot.

Posted 6 days ago

Jacqualine Arslan

Thank you so much for my card I have been able to use it in a few shops that say no yo use

Posted 6 days ago

Anonymous

My mum was very happy with this as she has her health issues and some people get very angry when she uses a disabled toilet.

Posted 6 days ago

Carson Simpson

Thank you so much for the card. It will make such a difference to me. Thanks again.

Posted 6 days ago

LINDA HANLON

Thanks for the card. I think it is a good idea. I have it in my purse, but haven't had the need to use it yet.

Posted 6 days ago

Margaret Lees

Haven’t been out to use it yet but has given me peace of mind.

Posted 1 week ago

Anonymous

This card gives great peace of mind and I am so grateful to have something that is small and is such good use.

Posted 1 week ago

John Stacey

The card is very useful I had to use it yesterday in shop and they allowed me to use the staff toilet

Posted 1 week ago

Pamela Cetoloni

What a wonderful support group. It is nice to know you are not alone. The advice people give is so useful and to be able to share your problem which most of the time is very embarrassing is a great help. Thank you

Posted 1 week ago

Anonymous

I'm not alone having people who understands makes such a difference.. and having the card will make such a difference.. thank you for everything...

Posted 1 week ago

CHARLES FLEGG

I have had a card for a number of years and always carry it with me, it has been very useful on a number of occasions. It has been accepted in all but one shop where I was completely refused my request to use a toilet. It was a shop that I was in as a customer, needless to say I went somewhere else for my purchases.

Posted 1 week ago

Kerryline Gillan

Brilliant, really sets my mind at rest that I have it on me, makes me more confident to go out and about x

Posted 1 week ago

Anonymous

Makes you feel more confident about being out & about, without worring about the toilets, & were there situated.

Posted 1 week ago

Dean Meer

Brilliant card. Can go out now with peace of mind. Thank you

Posted 1 week ago

Anonymous

My card came quickly, I’m yet to use it as I’m worried I show it and who I show it to doesn’t recognise the card or hasn’t seen one before, therefore can’t help me. Great idea though and it has made me feel at ease when I’m out and about. The main reason I got the card was for my holiday to Florida this year, will the card recognised there?

Posted 1 week ago

Anonymous

Amazing

Posted 1 week ago

Anonymous

Have only had cause to use the card once but received sympathetic and speedy treatment from a major store. Thank you.

Posted 1 week ago

paul ballard

Used it for the first time over the weekend. Needed urgent visit and with a queue in the only functioning toilet, presented the card to staff who after they read it opened the wc for me. Staff were new to the card but were really helpful. Thanks again.

Posted 1 week ago

BUDGE TRACY

It’s amazing to see how many people have the same issues as me and it’s now great to have a place where we now can chat with each other the just can’t wait card is a God send as anxiety makes condition worse so now with card I can get to toilets anywhere so Thankyou x

Posted 1 week ago

Anonymous

It just gives you more confidence to go out and not having to constantly worry where the nearest toilet is.

Posted 1 week ago

Stephen Geddes

a very good for a key and free weter bags

Posted 1 week ago

David Rostron

Easy to apply for, arrived promptly! Perhaps consider adding a bar code to enable future electronic use. Locally (N E Lincolnshire) there are plans to make public toilets accessible only by card and this could prove to be problematic for many.

Posted 1 week ago

Anonymous

Having trouble with card in some places but others it is great

Posted 1 week ago

Donna Morgan

As yet I have not found it necessary to use the card but having it in my purse gives me the reassurance i need wgen being out and about.

Posted 1 week ago

June Howells

I really wish I'd found out about is a long time ago. It makes going out far more pleasurable because I don't have the worry of needing a toilet. It has changed my life- That's how it feels!

Posted 1 week ago

Paula Morton

The best review I can give is that I have shared this with 2 other people & changed their lives also. This card is the best thing for people who want to get out & about.

Posted 1 week ago

Anonymous

brilliant!!!!

Posted 1 week ago

Anonymous

When i was told about this card i thought what a brilliant idea and going on past experiences i am sure it will be of great use.

Posted 1 week ago

Callum Watts

Very helpful and thank you very much for all ur help

Posted 1 week ago

Amy Oldfield

I have found having a card so helpful, I really appreciate the free card.

Posted 1 week ago

Vanessa Large

Thanks for the just can't wait card and for there being a community like you .I'm new at all of this so getting help and advice online is really useful

Posted 1 week ago

Anonymous

The card is a brilliant thing gives me more confidence Wen I'm out n about stops me panicking and worrying about getting caught short makes my quality of life better

Posted 1 week ago

Anonymous

everyone was good and helpful when I phoned them up.

Posted 1 week ago

Anonymous

Fantastic.

Posted 1 week ago

Anonymous

Thank you for the very prompt supply of the card. I have not needed to use it as yet but have placed it with my blue badge which comes along with me on my trips out.

Posted 1 week ago

Anonymous

Card turned up quickly, and it stopped me from having to explain why i need to use a toilet

Posted 1 week ago

Donna Cook

This card is definatly a lifesaver for me when i am out and about i feel so much better knowing i have this if i am refused entry to a toilet

Posted 1 week ago

Susan Chilton

To all of you that are often suffering in silence regarding urgency issues with needing the toilet. I’m attending a community held occasion this Friday. The Lady Mayor of Birmingham will be attending. I am going to bring incontenence issues up to her regarding lack of public toilets and how it effects those of us with difficulties of finding a place to relieve yourself! We shouldnt have to keep worrying where to find a loo.. it’s crazy in the 20th Century! I met a lady at the bus stop who had wet herself and had to go home to change. I suggested special panties to wear and she said she thinks it was a good idea for her. I volunteer at Oxfam and two guys came in stinking of urine and filth! The one needed a coat.. my Manager said- get them out of here! But I explained they clearly had special needs.. The public need to know about your help and assistance. I am going to try and assist with this. It’s very sad that human beings are suffering with dignity issues. The urgency card I received has been a God send to me though I do feel embarassed when I need the loo quickly.. but folks have responded immediately from seeing my card. I am sincerely very grateful for it. Kind regards Sue

Posted 1 week ago

Anonymous

I received my card a couple of weeks ago and had to use it twice. Most places accept it so I'm very pleased

Posted 1 week ago

Nicholas Wood

This community is a great support for those with problems .. it is reassuring to know there is a network of sympathetic and supportive people with the same problems

Posted 1 week ago

Anonymous

I recently got a FREE Just Can’t Wait Card from this wonderful site. Thank you so much!

Posted 1 week ago

John Collins

Very useful thing to have. Very easy to apply for and very quick service.

Posted 1 week ago

Anonymous

Not needed to use it yet but thinks it's a brilliant idea and the delivery was very prompt.

Posted 1 week ago

Anonymous

Received card very quickly,excellent service.

Posted 2 weeks ago

Faye Bench

Not all places accept it

Posted 2 weeks ago

Valerie Holland Holland

Very happy with card often have urgency to go.What about a card for Men with Prostate problems too

Posted 2 weeks ago

steven porter

Thanks the card has helped me out already in work and in middelton shopping centre.

Posted 2 weeks ago

Anonymous

Thank so much. Love it as I always get caught shorted for the toilet. Thank you so much.😙😙❤❤

Posted 2 weeks ago

Anonymous

I received a free Just Cant Wait card, and i am so pleased with it. Its always a worry going out, feeling anxious about whether im going to need to go ASAP. Also, planning where i go, to ensure i pass by toilets. I hate having to explain in front of people that i have stomach issues and need access to a toilet, so this card is amazing as i can be discreet and have access to more facilities. it takes the worry out of going out anywhere.

Posted 2 weeks ago

Tracey Parker

Great handy to have , when in a desperate need. Thank you

Posted 2 weeks ago

Anonymous

Have only had to use the card twice, but was helped out both times with utmost courtesy.

Posted 2 weeks ago

Eileen Murphy

Very pleased with the good service as card arrived safely after a few days. I would recommend that that if you have an issue related to the bowel then apply for the card.

Posted 2 weeks ago

Barry Hartfield

B&B were very efficient in responding to my request. I am pleased to see a community out there that can help with this personal problem and make daily living a lot easier

Posted 2 weeks ago

Anonymous

its great as you are not alone you can see other people going through what your going through and the card is great as you dont have to explain to go to the toilet which is inbaressing you just show it its helped me a lot

Posted 2 weeks ago

Olive Byrne

We have needed to use this a few times and the responce from the shops have been very good. Great to have it

Posted 2 weeks ago

Anonymous

I have Bladder& Bowel problems for some time. It’s a thought to go out, more so with the loose Bowel problem as it comes on so quickly, having this gives me a lot off confidence, thank you

Posted 2 weeks ago

Ann Snellin

Not needed to use the card yet but it's a comfort to know it will help when needed. Thank you.

Posted 2 weeks ago

Anonymous

So easy just 2 show the card with out feeling that every1 is looking at u

Posted 2 weeks ago

Anonymous

Extremely good

Posted 2 weeks ago

Carol Scott-Wilds

It has help me lot when I go out it’s the best thing I had since I got ill .

Posted 2 weeks ago

Anonymous

Having bladder troubles, especially when travelling, this is an excellent and helpful idea. It gives me peace of mind. Many thanks.

Posted 2 weeks ago

Michael Stead

Some places won't accept it.what happens then.

Posted 2 weeks ago

Anonymous

Anxiety about bladder and bowel problems can make life miserable, so this innovative card will be a great help. I haven’t used it yet but knowing I can makes all the difference.

Posted 2 weeks ago

Vivien Hill

I was impressed with the speed and efficiency of my request for

Posted 2 weeks ago

Anonymous

I’m so grateful for this card. It’s given me much more confidence to go out-and-about. I received my card so quickly and would like to say a huge thank you for this. It’s also reassuring to know I’m not alone and there is kindness and understanding for those of us who struggle with a condition which often keeps us house bound. Thank you very much!

Posted 2 weeks ago

Ashraf Saad

I didn’t received yet

Posted 2 weeks ago