Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.56 Average

3047 Reviews

Ruth Kyles

I have not had to use it yet but knowing it's in my purse makes me less anxious. The speed of delivery was excellent. So well done & thank you.

Posted 13 hours ago

David Gabbatiss

It’s a wonderful thing with as long as a lot of proprietors adder to it and let you use the toilets

Posted 16 hours ago

Anonymous

Amazing service. Will help with my needs.

Posted 16 hours ago

Anonymous

Very helpful indeed only been with company no longer than 3weeks and helped more than the hospital than 5 years .. recommend bladder & bowel.

Posted 16 hours ago

Dennis Pepper

Haven’t had a chance to use it yet but in principle it’s something that eases the threat of embarrassment and hopefully I won’t need to ever use it, but as I said, and forgive the pun, it puts the mind and everything else at ease. That you, and please keep up the good work.

Posted 22 hours ago

Anonymous

B AND B Community is a useful tool to keep in touch with new ways of dealing with my problems. The just can’t wait Card is great when in desperate situations .

Posted 23 hours ago

Cindy Ford

I hate going out anywhere as I always need the toilet , and worry if there is a toilet near by , now I don't have to worry anymore which has made shopping trips a lot easier . thanks

Posted 1 day ago

Chesney Oliver

Unfortunately I’ve not needed the use of it as yet as I’m in hospital. Regards Ches Oliver

Posted 1 day ago

Anonymous

I received my card the next day. I’m so relieved I have this now to use in emergencies. This is an amazing service and I would recommend it to anymore with bladder or bowel issues.

Posted 1 day ago

Anonymous

Thank you very much it has had it a lot better for me now

Posted 1 day ago

Carole Caldwell

Thank you so much for my card..I havn't had to use it yet🤞crossed..I really appreciate it as I have been in really awkward positions before thank you.

Posted 2 days ago

Teresa Ashton

The card is good but had a terrible time using it at the airport

Posted 2 days ago

Anonymous

Fantastic community for people with these problems.

Posted 2 days ago

Anonymous

This card will make a huge difference to me . I stress about going out incase I have an accident . So I’m hoping shops etc.... will honour this card so I can get out more . Thank you for this card , here’s hoping it changes lives .

Posted 2 days ago

Gillian Robertson

I haven't been able to get out yet due to an accident following a hip replacement but glad to know I've got this card when I'm more mobile, my bowel condition is unpredictable .

Posted 2 days ago

Claire Thomas

Was very Impressed how quick the Card came

Posted 2 days ago

Geoffrey Horlock

Havimg the card is fantastic, it gives me peace of mind to venture further afield and feel secure, thank you!

Posted 2 days ago

Susan Langton

It's a great idea, I haven't used it yet so I don't know if people are willing to let me use their facilities

Posted 3 days ago

Anonymous

Being an ulcerated colitis sufferer having a card to hand makes things less embarrassing and gives us sufferers a bit more confidence when venturing out. Many thanks

Posted 3 days ago

Louise Hulme

Received my card within two days. Excellent fast service.

Posted 3 days ago

Adriana Mendez Paz

Just I want to say the can't wait card is really amazing because with that help millions people with bladder and bowel problems. I'm very happy.

Posted 3 days ago

Anonymous

Not yet used, but gives me more confidence when going out.

Posted 3 days ago

Rebecca Jordan

Amazing service.

Posted 3 days ago

Leanne Hunter

Takes alot of pressure off having to explain why you need to use the the toilet urgently

Posted 4 days ago

Laura Bolton

This card is so helpful and has got me out of several emergency needed wee stops. I have been told that commercial premises now can not refuse to let you use their toilets as the law has changed to prevent them refusing, don’t know if this is true but it was a shop that told me this. Thank you BBC this card is a life saver.

Posted 4 days ago

Hilda Simpson

This card enables me to go out and feel more at ease, in control. It takes away stress and anxiety. Thankyou

Posted 4 days ago

David Giddings

The card I ordered cam almost by. Return pos Brilliant thank you.

Posted 4 days ago

Debbie Mattingly

It gives me great security knowing I have the card . I haven’t used it yet because I haven’t been out much lately, not well presently , and when I have been out I’ve had speedy access to a toilet . I could have done with a card in 2015 ( didn’t know about it) as it was terrible that year having the use of say a shop toilet declined , and long story short I had a catheter fitted in the end just to give me my dignity back . Since then , after my Dr took the catheter away from me , I’ve just had to manage my continence issues best way I can !!! So Thankyou for the this card as an added security measure . ♥️

Posted 4 days ago

John Collins

Gave me confidence to go outside known I can go to a near by shop and go in .... saves and helps with embarrassment and makes people aware thank you.

Posted 4 days ago

Clare Stewart

Got card within a few days of applying which was amazing now puts my mind at ease having this card when I'm out

Posted 5 days ago

Jean Whitelock

Thank you for my card I only hope I don’t have to use it very often on bad days I try not to go out as although I can’t wait to visit toilet I could be in there s least two hours like this morning as I was home . Need to see IBD doctor again .

Posted 5 days ago

Anonymous

Got the card arrived really quickly in the post. It's a great card to have. It's ashame that you can only get app in the App Store for iPhone's. Because I have a Samsung & it's not available in the Play Store.

Posted 6 days ago

John Threadwell

It has worked in some cofee houses but naming and shaming Costa in Camden who said even after showing the card that I had to purchase something, even though I explained and showed the card. Some coffee houses have said 'what is that' meaning they need to be educated better but overall thank you it really helps.

Posted 6 days ago

Sheila Moore

My card came within a few days I haven't had to use it as yet

Posted 6 days ago

Anonymous

Card arrived quickly in discreet packaging. Been helpf

Posted 6 days ago

Anonymous

Haven’t had to use yet but I feel better for having it

Posted 6 days ago

Helen Parker

Excellent site and easy to navigate. Requested card and it was delivered quickly and free. I am going to get one for my mum to encourage to go out more without worrying about finding a toilet. Thank you

Posted 6 days ago

Penny Mcgovern

I have so many problems with my bladder and bowels am just great full for the card you sent to me a was wondering about the key people get for the disabled toilets but don't know how to get one thank you for your help with card Reilly appreciated

Posted 1 week ago

Anonymous

Very easy to use website. Card arrived very quickly

Posted 1 week ago

Anonymous

The site was easy to use to order my 'Just can't wait' card.

Posted 1 week ago

Elisha Cook

I applied for one of the free cards because I have fibromyalgia related IBS and it definitely hinders me when I go out and about. This card is a godsend and has really helped me out in some awkward situations and made life a whole lot easier. I don't panic so much about going out now and it has given me a new lease of life.

Posted 1 week ago

Sharon Williams

I found this group after having my stoma and diagnosis of bowel cancer. I hav received the just can't wait card and I have spoken to an advisor. I look forward to their support.

Posted 1 week ago

David John Jones

What can one say as it has given me a good feeling as I have no worries while out and about.. Knowing that I have this card and not too many worries about being caught out.

Posted 1 week ago

Anonymous

This little card came in so handy on a business trip to central London the other day. I felt my guts starting to cramp just as I got off the train. I held on until I got off the tube at the correct stop only to find no sign of a McDonald's or supermarket nearby. I spotted a pub across the road that was obviously shut but there was a guy watering the hanging baskets. I presented him with the card and my dilemma and he kindly let me in to use the facilities. The card gives you a little more justification than just a simple please would. Saved my day and any embarrassment.

Posted 1 week ago

Marie Rigby

I carry the card and a Radar key in my bag with me almost everywhere now. They have helped take some of the worry out of being able gain access to a toilet quickly out.

Posted 1 week ago

Lauren Blenkinsop

I got mine a few days ago have not had to use it yet but it does give you hope When out

Posted 1 week ago

Anonymous

Happy with my can't wait card, haven't got to use it yet, when I am in town next I'll try it out.

Posted 1 week ago

Mike Boulton

Don’t know much about it at the moment, but helped me with confidence, with the card

Posted 1 week ago

Leonard Weston

I have not had to use my card yet. It is in my wallet ready. I will let you know what happens when I do. Thank you. I feel reassured having it.

Posted 1 week ago

Julie Denney

I received my card the following day my son signed me up for one as I had never heard of it. It's a brilliant idea as I have suffered with Crohn's for over 20yrs and this will give me more confidence so I don't have to explain to people. Thank you

Posted 1 week ago

Sandra Lokko

I have ibs and diverticulitis and is always good to have a card to show that u have a problem and that u need to go to the toilet

Posted 1 week ago

Sharon Robinson

Ordered my just can't wait card and it was here within a few days easy ordering and fantastic postal time thank you

Posted 1 week ago

Rachael Tranter

Came across the link for this on the Diverticulitis support group on Facebook. from ordering to delivery was approx. 48 hrs. Great service. I'm hoping never to need it but nice to have piece of mind should I get caught short.

Posted 1 week ago

Lindy Jones

Really pleased enjoy going out now .thankyou.

Posted 1 week ago

Nancy Clark

The card is very good, and although I have downloaded the app, it seems to have some glitches that need to be ironed out as basically the app is unusable. If I didn’t have the card I would be stuffed, as the app does not stay open long enough to show anyone, and I cannot use the toilet finder on this either for the same reason. I am very happy that you have started to use interactive apps, but please, can this be a priority!

Posted 1 week ago

Chanel Aujla

Very good, quick service came very quickly. I’ve had interstitial cystitis for 9 years & never had a card before it has given me that security that if I really need to go people will take me seriously.

Posted 1 week ago

Anonymous

Form was very easy to fill in and the card arrived very quickly with lots of useful information

Posted 1 week ago

Anonymous

Amazing card saves me asking

Posted 1 week ago

Anonymous

Only took 1 day to arrive for my 8 yr old son & we used it on plane before take off , can’t thank my friend enough for recommending this site , so many thanks will use for future days out & makes waiting a lot easier for my child who can’t wait

Posted 1 week ago

Zoe Thompson

Got it straight away x

Posted 1 week ago

CHARLES ROGER SHAW

I have received your cant wait card but have not yet had occasion to use it.

Posted 1 week ago

Anonymous

It has been wonderfully helpful to me and I am very grateful.

Posted 1 week ago

Louise Chapman

Amazing very fast delivery of cant wait card

Posted 1 week ago

Maya Harvey

The Bladder & Bowel Community is an excellent service. I ordered my card with ease and received it promptly. I do have some issues using it though, especially at school as I am often refused a toilet break during lesson time and feel restricted to break times which hasn't thankfully been an issue yet but is always a worry for me.

Posted 1 week ago

Charlotte Parker-quaife

Thank you for this

Posted 1 week ago

Anonymous

That’s useful card

Posted 1 week ago

Tara Russell

Came very quickly. I'm so happy with it thankyou xxx

Posted 1 week ago

Anonymous

I have only just joined in, however my just can't wait card arrived very promptly and it is useful to know how to access more information on my condition.

Posted 1 week ago

Pauline Skinner

Helpful in emergencies.

Posted 1 week ago

Anonymous

A brilliant idea which gives confidence when out and about. Thank you

Posted 1 week ago

ALISTAIR WRIGHT

Why get a card .People need to know how bad it can get when you require a toilet very fast .I have suffered from diverticulitis for several years and just found out about the card which will help me get the toilet much quicker and hopefully will not mess myself which can be very embarrassing

Posted 1 week ago

Joanne Turner

Excellent

Posted 1 week ago

Anonymous

Looks great and arrived within days of ordering it, I've not used my card yet as I've not been able to get out the house.

Posted 1 week ago

Tim Messelink

Pleased to have received the can't wait card. I have been struggling for 46 years with ulcerative colitis, and use to have to plan my trips for toilets in the vacinity as I still have flare ups. again thank you very much, best regards, Tim Messelink.

Posted 1 week ago

Paul B Toovey

The card is awesome and a nice design. Very easy to carry around in wallet/ bus pass etc.

Posted 1 week ago

john stone

Heres to Hoping that with my "Just cant wait" Card, I will be less anxious about going out knowing that now if needs be I will be able to access a public convenience if as and when the need arises without having to stress and increase my anxiety levels, as we all know stress and anxiety has a big detrimental affect on our Bowel/Bladder Movements/Conditions

Posted 1 week ago

Anonymous

Extremely helpful information and immediate dispatch of card

Posted 1 week ago

Lyndsay Hamilton

This just can't wait card has helped my IBS. Gave me confidence to go outside known I can go to a near by shop and go in without having to buy something then use toilet, or perhaps go out without wearing my incontinence pads. Thank you!!!!

Posted 1 week ago

Anonymous

Right size & info. I don't have to worry anymore about to explain & people thinking you want to jump the queue in cinemas-theatres.

Posted 1 week ago

sue wenham

very pleased to receive my toilet card ..not had to show it yet ..but have it with me at all times ..thank you

Posted 1 week ago

Vivien Smith

My “can’t wait” card arrived within days of me applying for it. I haven’t had to use it yet but just knowing I’ve got it is reassuring. Thank you - and top marks for excellent service.

Posted 1 week ago

Catherine Harrison

I haven’t used it yet but it is comforting to know you can show a long queue of ladies and not be accused of pushing in.

Posted 1 week ago

owen mcgeough

desperate to use toilet .jumped off train at wembley park ,i knew there was toilet on platform .it was closed,due to vandalism ,out onto street ,into cafe ,was told i could not use toilet ,customersonly .showed my card and was immediately given code for toilet.saved the day,thank you

Posted 1 week ago

Vikki Hunt

A fantastic way of finding others with similar issues and learning new tricks n tips for getting by in everyday life.

Posted 1 week ago

Anonymous

It is very useful and I’ve learned more about the condition from other members. I’m glad I found t

Posted 2 weeks ago

Andrew Cooper

It's a great way of looking after yourself, in these days of so many medical problems, I personal think.people should take every opportunity to keep a check of Bladder and Bowel problems,

Posted 2 weeks ago

Anonymous

Thank you for my card I have not had chance to use it yet! but knowing I have it is very reassuring.

Posted 2 weeks ago

Hillary Treadgolp

I have used it once and it worked for me thank you

Posted 2 weeks ago

Sheliegh Kimmitt

I'm very impressed with how quick my card was delivered and free too! It makes life that little bit easier. Thank you.

Posted 2 weeks ago

Anonymous

Thank you so much for my card. It has given me that little bit more confidence to leave the safe space of my house knowing that i can use my card when needed.

Posted 2 weeks ago

Ramona Mitran

Best thing ever, thank you

Posted 2 weeks ago

Yvonne Harrison

Nice useful card. I have a high output stoma so need to make use of a toilet more than most people. It will be a god send.

Posted 2 weeks ago

Anonymous

So handy to have if the need to go is out of my control.

Posted 2 weeks ago

Anonymous

Card arrived very quick. Due to having a hip operation very recently I haven’t been out for the last 5 weeks so therefore not had the opportunity to use it yet.

Posted 2 weeks ago

Elizabeth McLearie

It will help when I'm caught short in certain places when I show this card they will allow me to use their toilet facilities

Posted 2 weeks ago

Anonymous

Gives reassurance knowing I actually leave my home knowing I have a back up just in case I need it. Life changing to be honest

Posted 2 weeks ago

Ivan Gray

Hi i just love this card, i got to use it today while i was at a hospital appointment, so im taking it with me tonight, to our fibro@me class, so i can spread the word, thanks for making it so easy, big hugs all round,Ivan.

Posted 2 weeks ago

Anonymous

An understanding community with a wealth of information.

Posted 2 weeks ago

Tom Gamble

I have used my "Just Can't wait" card on numerous occasions. Having the card gives me the confidence to ask if I use the bathroom even though I'm not a Customer / Member of a place.

Posted 2 weeks ago

Anonymous

I have not had the necessity to us my new card, however it does give me a form of security & confidence in the knowledge that I have help when I need it.

Posted 2 weeks ago