We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
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Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.
Received badge within 3/4days it is a godsend thank u
Not yet used, but is VERY welcome, as I dread going out, due to needing the toilet so often. Many thanks
Helpful to know I can use the card when needed. Wish it could be translated into Spainish as I had an incident at Palma Airport where the toilets were being cleaned and the attendent wouldn't let me have access.
So grateful for this card! It has helped my husband out.
I am very grateful of the cant wait card as I have a bowel problem caused by being anxious the bowel problem is very hard to deal with not all of local stores , shops, will let you use the toilet but it does help having the card I have to wear tena pads they are very uncomfortable but thank you for the card
Card is very professional and gives you a bit of confidence.
Just what I needed for that extra reassurance and security. Thank You.
It's very good to be able to read that your not suffering alone. Lots of very good information.
Haven't had to use the card yet but it's a very good idea
Very informative!!
Received my Just Cant Wait Card following my consultants suggestion to get one. Its in my bag now and I intend to use it at work when I need to, without having to explain to my supervisor in front of customers my need to go to the toilet.
At Present time i feel the card will be good. But i Have not been able to try it out yet. I hope to use it over the Easter Holidays when we go away .So if you ask me after the 26th April i can let you know if i have had any trouble using it
It’s great as my muscles in my bowel don’t work so sometimes I can’t make loo so it’s handy I’d desperate
Lucky I ain't had to use it yet but a great thing to have
The service was really good, I haven't had to use it yet I haven't been anywhere out of my zone
Have not had a chance to use it yet. But I am sure it will come in very handy when I am out and about. No more embarrassing moments.
Not been out to be able to use the card yet, but I’m sure the card will be a great help in the future. It’s my back up when my IBS strikes and will give me confidence to go out, especially during the summer so thank you
Ok so people don't like the idea could you send me a nother
I received my just can't wait card very quickly after applying for it, although I have not been out anywhere to need to use it yet, I think just having it with me when I do go out will make me feel more confident about being out of my safe space. Thank you so much to the Bladder and Bowel Community.
Excellent.
Very helpful. Thank you.
It's a good idea, but unfortunately wasn't able to use when needed. I was refused in a shop because of health and safety and was directed to a nearby pub!
This will be so helpful for me,it’s made it easier for me to gain access to the bathroom in times when I’m in need
Thanks for the card . I have not used it as yet but it is good to know that if and when I do need it ....there it is in my purse .The closing of even more the toilets is making going out even more of a problem.I have only recently come accross b&b and am pleased to be a member and seeing how other folk manage their everyday problems. l was diagnosed with Crohn’s disease when l was 17, some 6o years ago ! Always pleased to hear good tips and info from fellow suffers .
Very quick getting the Card, not had chance to use it yet Can I order one for my husband, it would not let me do it twice on our email address. The whole thing is a great idea
We weren’t aware of the assistannce that you offered. The card ‘just can’t wait’ is an amazing help and alongside the app takes a lot of stress away when you need to be out and about. They give you confidence.
Will be useful to use in restaurants and shops to enable to use their facilities if there no public toilets in the vicinity
Many thanks for card, it will make me feel much more confident about going out, prior to that I always tended to plan outings around public loos.
The application for the 'Just can't wait' card was simple, and the card arrived very promptly. I hope I don't need to use it, but I have had urinary incontinence for over 14 years since radical prostate surgery. The card gives an added security when I'm out and about, and I will keep it handy in my wallet in case it is ever needed.
Very nice to see that there are still people like this company out there that want to help people suffering from the controversial not talked about problems of the bladder and bowel. I received my can’t wait card only less than a week from the date I’d ordered it and for free! Also had a member to phone me to make sure I received it and if they could help me with anything else medical. Really impressed thank you 😊
Haven't used card yet but I am hopeful that people will recognise it when I need to go
This card had been a god send has helped me in very urgent situations . So glad I applied for this things could have been really embarrassing for me thank you so much
Quick delivery of the card and easy to order online
Thank you so much for the card. It takes some of the embarrassment out of my situation. It is so much better to present the card than try to explain ( sometimes very quickly) how an establishment can help.
I am very happy with the card. I've yet to use it. But i am happy that it's there in case I need it. I am disabled so it's going to help me a lot.
Thank you so much for my card I have been able to use it in a few shops that say no yo use
My mum was very happy with this as she has her health issues and some people get very angry when she uses a disabled toilet.
Thank you so much for the card. It will make such a difference to me. Thanks again.
Thanks for the card. I think it is a good idea. I have it in my purse, but haven't had the need to use it yet.
Haven’t been out to use it yet but has given me peace of mind.
This card gives great peace of mind and I am so grateful to have something that is small and is such good use.
The card is very useful I had to use it yesterday in shop and they allowed me to use the staff toilet
What a wonderful support group. It is nice to know you are not alone. The advice people give is so useful and to be able to share your problem which most of the time is very embarrassing is a great help. Thank you
I'm not alone having people who understands makes such a difference.. and having the card will make such a difference.. thank you for everything...
I have had a card for a number of years and always carry it with me, it has been very useful on a number of occasions. It has been accepted in all but one shop where I was completely refused my request to use a toilet. It was a shop that I was in as a customer, needless to say I went somewhere else for my purchases.
Brilliant, really sets my mind at rest that I have it on me, makes me more confident to go out and about x
Makes you feel more confident about being out & about, without worring about the toilets, & were there situated.
Brilliant card. Can go out now with peace of mind. Thank you
My card came quickly, I’m yet to use it as I’m worried I show it and who I show it to doesn’t recognise the card or hasn’t seen one before, therefore can’t help me. Great idea though and it has made me feel at ease when I’m out and about. The main reason I got the card was for my holiday to Florida this year, will the card recognised there?
Amazing
Have only had cause to use the card once but received sympathetic and speedy treatment from a major store. Thank you.
Used it for the first time over the weekend. Needed urgent visit and with a queue in the only functioning toilet, presented the card to staff who after they read it opened the wc for me. Staff were new to the card but were really helpful. Thanks again.
It’s amazing to see how many people have the same issues as me and it’s now great to have a place where we now can chat with each other the just can’t wait card is a God send as anxiety makes condition worse so now with card I can get to toilets anywhere so Thankyou x
It just gives you more confidence to go out and not having to constantly worry where the nearest toilet is.
a very good for a key and free weter bags
Easy to apply for, arrived promptly! Perhaps consider adding a bar code to enable future electronic use. Locally (N E Lincolnshire) there are plans to make public toilets accessible only by card and this could prove to be problematic for many.
Having trouble with card in some places but others it is great
As yet I have not found it necessary to use the card but having it in my purse gives me the reassurance i need wgen being out and about.
I really wish I'd found out about is a long time ago. It makes going out far more pleasurable because I don't have the worry of needing a toilet. It has changed my life- That's how it feels!
The best review I can give is that I have shared this with 2 other people & changed their lives also. This card is the best thing for people who want to get out & about.
brilliant!!!!
When i was told about this card i thought what a brilliant idea and going on past experiences i am sure it will be of great use.
Very helpful and thank you very much for all ur help
I have found having a card so helpful, I really appreciate the free card.
Thanks for the just can't wait card and for there being a community like you .I'm new at all of this so getting help and advice online is really useful
The card is a brilliant thing gives me more confidence Wen I'm out n about stops me panicking and worrying about getting caught short makes my quality of life better
everyone was good and helpful when I phoned them up.
Fantastic.
Thank you for the very prompt supply of the card. I have not needed to use it as yet but have placed it with my blue badge which comes along with me on my trips out.
Card turned up quickly, and it stopped me from having to explain why i need to use a toilet
This card is definatly a lifesaver for me when i am out and about i feel so much better knowing i have this if i am refused entry to a toilet
To all of you that are often suffering in silence regarding urgency issues with needing the toilet. I’m attending a community held occasion this Friday. The Lady Mayor of Birmingham will be attending. I am going to bring incontenence issues up to her regarding lack of public toilets and how it effects those of us with difficulties of finding a place to relieve yourself! We shouldnt have to keep worrying where to find a loo.. it’s crazy in the 20th Century! I met a lady at the bus stop who had wet herself and had to go home to change. I suggested special panties to wear and she said she thinks it was a good idea for her. I volunteer at Oxfam and two guys came in stinking of urine and filth! The one needed a coat.. my Manager said- get them out of here! But I explained they clearly had special needs.. The public need to know about your help and assistance. I am going to try and assist with this. It’s very sad that human beings are suffering with dignity issues. The urgency card I received has been a God send to me though I do feel embarassed when I need the loo quickly.. but folks have responded immediately from seeing my card. I am sincerely very grateful for it. Kind regards Sue
I received my card a couple of weeks ago and had to use it twice. Most places accept it so I'm very pleased
This community is a great support for those with problems .. it is reassuring to know there is a network of sympathetic and supportive people with the same problems
I recently got a FREE Just Can’t Wait Card from this wonderful site. Thank you so much!
Very useful thing to have. Very easy to apply for and very quick service.
Not needed to use it yet but thinks it's a brilliant idea and the delivery was very prompt.
Received card very quickly,excellent service.
Not all places accept it
Very happy with card often have urgency to go.What about a card for Men with Prostate problems too
Thanks the card has helped me out already in work and in middelton shopping centre.
Thank so much. Love it as I always get caught shorted for the toilet. Thank you so much.😙😙❤❤
I received a free Just Cant Wait card, and i am so pleased with it. Its always a worry going out, feeling anxious about whether im going to need to go ASAP. Also, planning where i go, to ensure i pass by toilets. I hate having to explain in front of people that i have stomach issues and need access to a toilet, so this card is amazing as i can be discreet and have access to more facilities. it takes the worry out of going out anywhere.
Great handy to have , when in a desperate need. Thank you
Have only had to use the card twice, but was helped out both times with utmost courtesy.
Very pleased with the good service as card arrived safely after a few days. I would recommend that that if you have an issue related to the bowel then apply for the card.
B&B were very efficient in responding to my request. I am pleased to see a community out there that can help with this personal problem and make daily living a lot easier
its great as you are not alone you can see other people going through what your going through and the card is great as you dont have to explain to go to the toilet which is inbaressing you just show it its helped me a lot
We have needed to use this a few times and the responce from the shops have been very good. Great to have it
I have Bladder& Bowel problems for some time. It’s a thought to go out, more so with the loose Bowel problem as it comes on so quickly, having this gives me a lot off confidence, thank you
Not needed to use the card yet but it's a comfort to know it will help when needed. Thank you.
So easy just 2 show the card with out feeling that every1 is looking at u
Extremely good
It has help me lot when I go out it’s the best thing I had since I got ill .
Having bladder troubles, especially when travelling, this is an excellent and helpful idea. It gives me peace of mind. Many thanks.
Some places won't accept it.what happens then.
Anxiety about bladder and bowel problems can make life miserable, so this innovative card will be a great help. I haven’t used it yet but knowing I can makes all the difference.
I was impressed with the speed and efficiency of my request for
I’m so grateful for this card. It’s given me much more confidence to go out-and-about. I received my card so quickly and would like to say a huge thank you for this. It’s also reassuring to know I’m not alone and there is kindness and understanding for those of us who struggle with a condition which often keeps us house bound. Thank you very much!
I didn’t received yet