Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.66 Average

1990 Reviews

Anonymous

It will be ideal when visiting places that you find it difficult finding the local loo,s in a strange place and we always leave it to the last minute thank you.

Posted 9 hours ago

May Williamson

The bladder and bowel community is a great team to go too to get all the information and equipment to help you with whatever problems you are having to deal with.

Posted 11 hours ago

Anonymous

Very impressed. Card arrived quickly. Used it a few times. Been refused once.

Posted 11 hours ago

Anonymous

This card is a great idea and I’m sure will come in handy when needed

Posted 12 hours ago

Nicola Cattell

Thabk you so much for my "Just can't wait card" It will be a lifesaver.

Posted 15 hours ago

Anonymous

Hi thank you for my card we all ready use it once out shopping and carry it at school and my girl thinks it great as she hasn't got to explain she can just show it xx

Posted 15 hours ago

Anonymous

Brilliant. The just can't wait card is such a help especially in an embarrassing and busy situation.

Posted 1 day ago

Christine McTavish

This has been a godsend for me, the key access has saved cou tleas embarrassing incidents. Thank you so much. C. McTavish

Posted 1 day ago

Anonymous

I received my can't wait card very quickly. Very helpful. Thank you.

Posted 1 day ago

Anonymous

I was very happy to be able to get a card as a few places near where i live (costa you need pin number to use their toilets) wont allow you to use their toilets unless you buy something. Which does lead me to soil myself even if i buy something you have to wait to be served where as now i can show my card and use their toilets without having a mishap. So a big thank you for making my life abit easier x

Posted 1 day ago

Anonymous

This has been needed for a long time. It’s great someone at last is helping

Posted 2 days ago

Anonymous

Excellent addition to my wallet. Wish I had this card some time ago, I can now relax while away from home.

Posted 2 days ago

Louise Smith

Very good thanks

Posted 2 days ago

Karen Ralph

Thank you for the card. I haven’t used it yet but knowing that I have it in my purse is very reassuring.

Posted 2 days ago

Anonymous

I think that this a fantastic thing to have when your in a situation you can't handle due to a medical condition. I think doctors need to speak up of this more as I've had my medical condition for 20 years and never heard about this before until a friend told me

Posted 3 days ago

Doreen Hogg

Thank you very much for the prompt action on getting my card to me. I have not used it as yetbut the confidence it gives just knowing you are carry it. Carry on the good work

Posted 3 days ago

Anonymous

Very useful as I can use it when I'm out shopping and where I live there are few toilet facilities and I show the card in places that as a toilet and they let use it

Posted 3 days ago

Anonymous

Great to have peace of mind to able to go in anywhere and use it without a problem I hope not had to use it yet as just received it.

Posted 4 days ago

Anonymous

only had card a,few,days but glad I applied for card as 1 shop company was very awful to me and as,soon as I used card today they couldn't apologise enough.

Posted 4 days ago

Brian Rutlidge

I have only just got my card many thanks to you. I will let you no how I get on

Posted 4 days ago

Emma Lowbridge

Havent used my carnt wait card yet but feel more confident when I do go out knowing that I have it when I need it which I will unforchantly. Thank you so much for the support.

Posted 5 days ago

Jasmine Fox

Really helping make my life easier.

Posted 5 days ago

Anonymous

Thank you not used it yet but feel better knowing I have it on me in case of urgency

Posted 6 days ago

Alan Dainty

At the moment I haven't had a chance to use it but I'm sure that it will come in VERY HANDY

Posted 6 days ago

Sarah Jones

I'll definately be using the card when I can't find a public toilet

Posted 6 days ago

Margaret Batten

I didn’t know such a thing exists, it’s been marvellous for me , knowing I’m not on my own , these problems are so widespread ...

Posted 6 days ago

Shirley Rigby

I have only recently received my card but already it has saved me an embarrassing accident. I Have not yet commented on the Community but I can see how supportive everyone seems to be. Looking forward to getting involved.

Posted 1 week ago

DEBRA DRAPER

Thank you for your enquiry. Unfortunately, I suffer from double incontinence and so far I have not be able to go out so I have not been able to use my card. I have joined the Bladder & Bowel Community on Facebook but have not communicated with anybody as yet. I know now that there is support out there for me! Thank you.

Posted 1 week ago

ELIZABETH DONALDSON

I lost my old card and needed to renew. It couldn't have been more easy! The online form was very simple to do, a child could have done it. I got my new card within days of applying. Super fast service. thank you.

Posted 1 week ago

Brian Stephenson

I have not as yet had the opportunity to use the card,but thank you for sending it to me. I am off to Australia soon,so will try out if the need arises and hope the country accepts.

Posted 1 week ago

Richard Lindley

Card arrived yesterday - thank you. Haven't needed to use it yet. It looks a bit too informal and insufficiently 'official' in my view. But I shall try it as necessary.

Posted 1 week ago

Anonymous

I haven't actually used it yet but I think it's a great thing to have just in case I find myself in a position where I need to use the loo very quickly Very impressed with the speed of delivery Thanks Allen

Posted 1 week ago

Laura Challis

It's good that this service provides cards for when you need to access a toilet without having to say it in front of a queue of people. Secondly it's brilliant that you can speak to people with similar issues so you have a virtual support network.

Posted 1 week ago

Norma Sutcliffe

Everywhere I go I feel more confident

Posted 1 week ago

Hugh Pitcher

Thank you for your quick response to my request for a card. I haven't needed to use it yet. My wife, who has similar needs, had asked me to get one for her too: can you oblige, please?

Posted 1 week ago

Susan Garlick

Thank you for my toilet card. I have a unstable bladder and this will help me. I carnt always hang on and have the odd accident. Its hard some times trying to hang on finding a toilet and this will be handy being able to walk in any retaurant, pub etc and being able to use there toilet without any problems. Usually unless you are eating or drinking in some of these places they won't let you use there toilet. So with having this blue toilet card it will be a lot better. It would be handy to have that free rador key for the toilets, because a lot of pubs there normal toilets are either up stairs or down stairs and i some times struggle to hang on when im bursting for the toilet with having a unstable bladder. The disabled toilets are always where you go in and would be a better access for me. Thank you

Posted 1 week ago

Trudy Finch

Kind and informative. Just received my can't wait card nice to know it will be there if I need it. I think it got held up in the post because of Christmas and New year but it's here now thank you

Posted 1 week ago

Eileen Kenworthy

Have not got my card yet .But it will be the best thing thing for me when I am out and about.

Posted 1 week ago

Anonymous

I have cauda equina syndrome from spinal cord damage and have issues with bladder, bowels and mobility. Therefore if I need toilet facilities it can be extremely urgent. I have previously had to change clothing when Starbucks disabled toilet was locked and had stored cleaning equipment in it. Staff did not seem to appreciate my need was urgent. This card is invaluable, it explains that I need toilet facilities urgently and gives me more dignity. It also shows I am not someone who can't be bothered to wait in a queue. Thank you B and B for giving me the ability to show I need a toilet quickly, not having to explain to sometimes uncaring staff and helping me avoid embarrassing accidents.

Posted 1 week ago

Carol Handcock

Great to have a card to show & use when most of the public toilets in the area where we live are closed. With most of us senior citizens with bladder,bowel & prostate problems, this card will rapidly become a treasured possession.

Posted 1 week ago

Emma Mayers

Card was very quick to arrive thank you

Posted 1 week ago

Michelle creagan

It's nice to know that there is support out there

Posted 1 week ago

Anonymous

I've had the just can't wait card for a couple of weeks. It gives me reassurance and confidence when I'm out and about to know that I can show it if necessary.

Posted 1 week ago

Keith Sunderland

A brilliant idea,saving embarrassment,thank- you.

Posted 1 week ago

Connor talyor Clayton

It's a good thing to this card.dont have to worry about finding a look now

Posted 1 week ago

Martyn Dyer

I was very pleased at the immediate responce and delivery of my card especially as it was so near to Christmas but the community and the postman did a grand job getting the card to me so promptly. In fact I was very pleased it came as I had need of the card whilst in Aylesford one lunch time just after Christmas and I showed the card to a shop assistant who knew exactly what the card was and allowed me to use their facilities immediantly and without any delay therefore saving my embarressment. Thank you to all.

Posted 1 week ago

Irene Murphy

Not enough people are aware this card exists. Therefore at the moment I am having trouble using it.

Posted 1 week ago

Lorraine Martin

I have used my card several times in stores that have no public toilet,I just show the card and I’m taken straight away,it makes my life so much easier

Posted 1 week ago

Anonymous

Very clear and will be so useful. Thanks

Posted 1 week ago

Anonymous

Never thought I would need this, but within 1 week of receiving the card I stopped at a garage to use the public loos and found they were out of order. On showing my card I was allowed to use the staff loos. Thank you so much.

Posted 1 week ago

Vera Green

Thank you received my card, Vera Green. I've given a good rating ,it will be a true relief for me. Only people who have this problem will know the relief of having this card. God bless all the ones who thought of this idere . Thank you VJG

Posted 1 week ago

Glynis Argue

I used to put off going out, but I now have a new confidence. Thank you.

Posted 1 week ago

Pauline Rogers

My Just can't wait card was delivered promptly, but I can't give a review as I haven't had cause to use it yet!

Posted 1 week ago

Anonymous

It really nice idea to help people with bladder condition !

Posted 1 week ago

Ellie Northridge Clark

The card has give me confidence to go out knowing that I will be able to access a toilet when in need. The information available has been brilliant & resources useful

Posted 1 week ago

Anonymous

Very helpful.. the card helps a lot of people with problems.. definitely recommended..

Posted 1 week ago

Caroline Hall

Has been good and helped out loads whilst out and about

Posted 1 week ago

Pamela Bassindet

The card has made a world of difference to my life, instead of having to plan where the toilets are for each time I go out . I now know there is some security in being able to go to the toilet.. Thank you so much.

Posted 1 week ago

Anonymous

excellent place for information

Posted 1 week ago

Joy Webb

Very good but I haven't used it yet

Posted 1 week ago

Carole Price

I can go shopping etc without worrying now. So happy I found you. Thank you so much. Xx

Posted 1 week ago

Linda Newton

Thank you it is excellent.

Posted 1 week ago

Charles T Hodson

I received the "Just Can't Wait" card in double quick time. for which I thank you. Although I am at the moment housebound after a stroke, when finally I am able yo get out and about the card will be of benefit should my need arise. Thank you once again.

Posted 1 week ago

Anonymous

Great service. Such a good idea to provide cards for people with incontinence problems, as so many public toilets are being closed down due to council lack of funds or vandalism its brilliant to be able to use local shop's facillities. Lots of information and advice available too.

Posted 1 week ago

Robert Davis

very handy thing to have. apart from helping to gain access to toilets it also reduces the anxiety that goes along with needing and not having access to a loo when needed.

Posted 1 week ago

Anonymous

I think this card is an excellent idea as it gives confidence to go out to more places as a toilet would be more accessible with this.

Posted 1 week ago

Anonymous

Card came fairly quickly even though it was close to Christmas. Had a need to use it in a shop without public toilets and was delt with by the assistant in a quick discreet manner. Great to have the card.

Posted 1 week ago

tony spenner

Have had to use the card on one occasion and so found it very helpful.

Posted 1 week ago

Anonymous

This card has helped me on a few occasions. There is no need for explanation i just showed the card and assistants could not hav been mote helpful

Posted 1 week ago

sharon Doherty

Not used it as yet. Sure I will. Gives me a little more confidence. Depends on the other persons reaction , I guess, to how they react.

Posted 1 week ago

Anonymous

Like many other people I suffered in silence with my bowel problem. My GP suggested I take a look at the site, and, oh my goodness I'm so glad I did!! I no longer have to feel an overwhelming sense of panic if I want to go out, and, my little "can't wait" card has already proved to be a godsend. I no longer feel alone, and isolated, and it's all down to the support from the bowel and bladder network...a HUGE thank you

Posted 1 week ago

Anonymous

I have had IBS for many years and missed going out when things were bad. Just in case I need to go etc. So happy with the card it's small and disc

Posted 1 week ago

Jennifer Shaw

I've only just received my Just Can't Wait card and radar key, and luckily have not needed to use them yet, but my relief when they dropped through the door was enormous! I now feel so much more confident about going out, and can see that my diagnosis doesn't mean he end of all my activities. I was almost impressed with the accompanying information and have already shared it with a friend needing help. Thanks for the knowledge that there will always be further help for me if I need it.

Posted 1 week ago

and elghanni ammar

Thank you for making that good service and helping people who can not hold their uring

Posted 1 week ago

Anna Chalcraft

If you suffer from B&B problems, it's well worth having in your pocket to feel at ease, and trust that if you find yourself in an unfortunate event, you can find somewhere to go quickly and the feeling of not being judged by the people you 'inconvenience', who are more than happy to help, is almost liberating. It helps with not only with circumstantial anxiety, but social also. It provides a great service! Great little card!

Posted 1 week ago

Pauline Kearney

Great help when your out and about.

Posted 1 week ago

Linda hamilton

Not used yet.But know it will be a massive help to me .Thankyou

Posted 1 week ago

John Batten

I think that your 'just can't wait" card is a very good idea. I often have to find places to go to the toilet quickly, as I suffer from bladder incontinence. It's a big thumbs up from me.

Posted 1 week ago

Benzie Sharron

It's been really helpful so far

Posted 1 week ago

Anonymous

It gives peace of mind when I'm out and about.

Posted 1 week ago

Carol Roberts

Received my card three weeks ago and haven’t needed to use it yet, fortunately. It does, however give me peace of mind to go out shopping knowing that Inwould be able to have immediate access to a toilet. Thank you so much for all the wonderful work that you do. xx

Posted 1 week ago

Anonymous

I'm new to the b&b community but it is reassuring to know help is always there if needed and with the I can't wait card you know you'll always be safe if a toilet is needed at short notice. Thank you to everyone concerned with the bladder and bowel community.

Posted 1 week ago

Anonymous

“Just can’t wait” card was delivered quickly I keep it in my wallet just in case,fortunately I’ve not needed it yet, but it gives a degree of confidence. I’ve got the App on my iPhone which I could show more quickly. I cannot get used to the search function for “toilets near me”, it always thinks I’m located in London and when it does know my correct location, there are never any toilets shown nearby, perhaps I’m doing something wrong, it’s worth persevering with it because it would be a brilliant service if I could get it to work.

Posted 1 week ago

Anonymous

I've had the card for about three weeks now and I've used it once i felt embarrassed about it but there were no questions and they let me use the toilet and now I'll feel more confident when the need to use it again arises thank you bladder and bowel community for the use of your card I think without it I could have been more embarrassed

Posted 1 week ago

Gemma Tucker

It really has helped me I not so worried when I am out and about

Posted 1 week ago

Anonymous

I haven't had to use my card as yet, but am so glad I have it. Shopping has been a nightmare for a long time and Aldi have refused to let me use the loo there on several occasions.

Posted 1 week ago

Sheila Colley

Dear Sirs, Thank you for such a very efficient supply service,I received my car very quickly after requesting it. I have only had need to use the card on one occasion and found the company very accommodating after showing my card. Thank you again for your free service. Kindest regards Sheila Colley.

Posted 1 week ago

Anonymous

I actually got this for my daughter.and she's got it in her purse already.i have had mine for quite a while. But it's bound to be useful for her. But thanks for the prompt delivery.

Posted 1 week ago

Olaf Eriksen

Not used it yet, but 5 stars so far for piece of mind, I will let you later once I have used it a few times.

Posted 1 week ago

Ethan James Brown

Very quick prompt service, ordered a card for both my husband and 6yr old son who have issues and often need to find a public toilet quickly. Im hoping that they will be effective amd accepted, i read that they are! Thank you

Posted 1 week ago

Anonymous

The free "just can't wait" card is an excellent idea and the community a valuable resource. I'd very much like to see the card become a nationally and officially recognised medical device that is openly talked about and one which retailers actively support with discrete signs in their windows.

Posted 1 week ago

Anonymous

Just joined and received card recently so have not used it as yet.

Posted 1 week ago

Jacqueline Hunter

Excellent service, my card came very quick and is being put to good use.

Posted 2 weeks ago

Anonymous

It is a wondefull idea. It so helps in an emergency which i often find myself in.

Posted 3 weeks ago

Anonymous

Thank you so much the card has been a god send & the businesses have been very accommodating

Posted 3 weeks ago

Anonymous

Thank you, this is the best thing for me when I go out, it has helped me a lot, thank you so much.

Posted 3 weeks ago

Anonymous

I received my card quickly with a leaflet of useful information.. I have asked several outlets in my area including my local DIY and my grandsons school if the were familiar with the card. I do not think they had seen the card before and my local DIY customer service assistant thought they should be red in colour to stress the Urgency of the message.

Posted 3 weeks ago

Fiona Brown

Prompt service received my card within days. No more hassle in toilets anywhere. Thank you.

Posted 3 weeks ago

Anonymous

Brilliant card just what I need - hopefully shop staff will understand and I can use it without a drama!

Posted 3 weeks ago

Salmah Hussain

This card is an absolute must and such a life saver, I have already told everyone about passing this information to anyone that has similar issues so they can apply for one too. Thank you so much

Posted 3 weeks ago