Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
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Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.72 Average

852 Reviews

Julie Golder

it may well make my life somewhat easier now that I can relax about how long I am away from a loo. Thanks

Posted 1 week ago

David Phillips

They sent me a can't wait card very quickly and completely free, this card has proved to be invaluable for me

Posted 1 week ago

Lynn Stonehouse

Thank you for my card. I hope it will be able to take the pressure off my trips out this summer.

Posted 1 week ago

Anonymous

They made me feel more at ease by giving me a card to be able to go to conveniences straight away as I cannot wait in some cases. I find it embarrassing if I have to wait and have an accident. Thankyou

Posted 1 week ago

Anonymous

Reassurance

Posted 1 week ago

Sheila Gilbert

Just given me a bit of confidence that I'll hopeful be able to get to the loo with the help of the card and the app

Posted 1 week ago

Gill Deacon

As a stroke co-ordinator, the 'I can't wait' card is a great resource for many of my clients. However...........as I can only order 1 card at a time, it's a great pressure on my limited time to help each client apply for one individually online. Many of my clients are unable to access the internet so can only do this with my help. It would make so much more sense if I & my colleagues could have a small number to hand to give out where necessary

Posted 1 week ago

ANGELA JOHNSON

The card has been a godsend.. I've only had it 4 days and needed to use it twice already. I usually gear my outings around public toilet accessibility. I was very pleased that, in a moment of urgency, Poundstretcher at Newtown Powys rushed me straight thru to the staff toilets, saving me a lot of embarrassment.

Posted 1 week ago

Beverley millward

I am very pleased with my just can't wait card, I have not used it yet, but I am so glad I got it from you, it will really help me me with my ulcerative colitis, thank you very much

Posted 1 week ago

Wendy Powell

Absolutely brilliant idea as I suffer Ibs and sometimes need toilet very quickly

Posted 1 week ago

Charlotte Edwards

I haven't had chance to use it yet but think it's a great idea as I have had accidents as there hasn't been toilets available to customers

Posted 1 week ago

Denise Pratt

I haven’t received it yet, I’m sure it will be very useful when it arrives

Posted 1 week ago

Anonymous

Terrific support from the Bladder and Bowel Community and I used the card for the first time last week, makes an outing less stressful knowing that the majority of business premises understand the need and urgency of the bearer of the card.

Posted 1 week ago

julie moffat

hi I received my card .I haven't had the confidence to go shoping yet but I know this card will help me feel more confident about going out.instead of always worrying if im near a public toilet

Posted 2 weeks ago

Julie Turner

The card was easy to order and very quick to receive

Posted 2 weeks ago

Samantha Ferris

Now I don't feel so self-conscious about having to go into fast food restaurants or pub's or department stores to use the bathroom as if anything is said I have the card to explain why I need to use there facilities.

Posted 2 weeks ago

Anonymous

Used it first time yesterday! Asked to use the toilet , the assistant said No not open to the public, I showed her my card an viola I’m in thank you ❤️

Posted 2 weeks ago

Chelsea may Power

Very useful xx

Posted 2 weeks ago

Dawn Shackleton

I now have the confidence to use it when necessary

Posted 2 weeks ago

Anonymous

I received the card very fast and I’m hoping I will not have to use it but I feel better knowing I have it just in case thank you

Posted 2 weeks ago

Hazel Robinson

Hi so pleased that I don't have to worry

Posted 2 weeks ago

Anonymous

I have only had my Can't Wait Card for a week and have not had cause to use it, however even though I might find it somewhat embarrassing I feel a little more comfortable when going out.

Posted 2 weeks ago

Zackary- Aramando Perkin

I ordered my card on Tuesday and it arrived by Friday. Only first card never arrived so I emailed them. I got a quick and helpful response they were a big help helping me get my new card. This card will help me now on a day to day basis I am so happy I found out about this card and that I can have one. I would recommend this to any body who really needs one

Posted 2 weeks ago

Josephine Worrall

This card has made such a differents to my life i dont get turned away so much at shops and garages. My job is driving around the country which i find hard to find toliet so would just like to sat Thank you for the card and your support had a nice phone call as well

Posted 2 weeks ago

Anthony Horne

I haven't had the chance to use it yet but it will be of great help in the future. So thank you very much.

Posted 2 weeks ago

Anonymous

Having this card is peace of mind for me. I just wish I'd known this was available a few years ago.

Posted 2 weeks ago

Anonymous

Gave me complete peace of mind

Posted 2 weeks ago

Thomas Hilson

It means when I am most desperate I can find access to toilet facilities

Posted 2 weeks ago

Deborah Moss

Having this card gives me some confidence when Im out that hopefully I can get to a toilet when needed, as I definitely cannot wait

Posted 2 weeks ago

Elaine Griffin

Had to use it already it is a godsend to people who need a toilet quickly.

Posted 2 weeks ago

Anonymous

Peace of mind

Posted 2 weeks ago

Emma May

The card arrived in a few days witch was a blessing and i use it often these days so comes in real handy that i dont have to buy anything to use a toilet .

Posted 2 weeks ago

Anonymous

Hello.. I have been in need of the can't wait card for a while, sometimes it is hard to try and explain to people that you really need a toilet. By the time you have explained your dire need, accidents occur. Hope fully this card will speed up the process of access to the toilet,without explaining the whole thing 1st. Thank you so much for the free card. This could make a big difference to my life.

Posted 2 weeks ago

Anonymous

To no you will be safe and be able to use toilets with help of the card

Posted 2 weeks ago

Anonymous

The "Just Can't Wait" card has made my life so much easier. It has made the difference between having an embarrassing accident, and still being able to hold my head up in public.

Posted 2 weeks ago

Everlyne Maina

Very good, thanks

Posted 2 weeks ago

Nazleen Zahid

They are good on replying fast and sending the card out quick

Posted 2 weeks ago

Margaret Quelch

Excellent

Posted 2 weeks ago

Kristine Burnett

The card will be very useful to me . I use disable toilets and people comment on this and rather me say I have a bladder complaint I show them the card. Or rather than me ask please can I use your toilet I show them the card . Not all places will let me use their toilets , even with the card , but it still helps me as I do feel less embarrassed .

Posted 2 weeks ago

Brian Whiting

Gave me new confidence. Thank you.

Posted 2 weeks ago

Anonymous

Having this card has made me feel much more confident and I can now go out without the worry of constantly wondering if I am going to be able to find a toilet in time. Very good service, thank you very much. Joyce

Posted 2 weeks ago

Anonymous

just what I need for an emergency thankyou

Posted 2 weeks ago

Anonymous

Received Just Can't Wait card really quickly. It is such so good to know I have a card to help in those tricky situations when I need to push in the usual long queues in ladies loos.

Posted 2 weeks ago

Grace Woods

Ithis is a great card gives me piece of mind

Posted 2 weeks ago

Anonymous

i first tried it out last Wednesday and found the public understood the problem and were most helpful

Posted 2 weeks ago

Anonymous

i've only needed to use it twice so far , and one place questioned it but still let me use their toilet.

Posted 3 weeks ago

Anonymous

I have had crohns for 20 + years never had a card. Brilliant and also the phone app. Here’s to a better day out.

Posted 3 weeks ago

Anonymous

Haven't had to use it yet but think it's a fantastic will come in very handy

Posted 3 weeks ago

Green Lucy jo

Having reflux nephropathy means I can not hold in my urine unless it goes to my kidneys. Now I’ve got my card I’m over the moon that I don’t have to wait till I get home from places that don’t have a toilet for customers etc

Posted 3 weeks ago

Lesley Thomson

It’s really made a difference as before I couldn’t get into a toilet in shops as they allways say don’t let public use them .. since getting card I have got into same shop I was refused before it has made a huge difference that’s the third place that has let me use there toilet ... thank you so much you have made such a difference to my life when I am out

Posted 3 weeks ago

Hannah oneill

Although I haven't had to use the card yet it's one of the best ideas. I Have in the past being in a terrible situation and I get very stressed about the problem.I feel more confident already having this wonderfull card.

Posted 3 weeks ago

Anne Bryant

I have received my card but have not had to use it yet, just having it gives me more confidence . It’s a great idea.

Posted 3 weeks ago

Claire Marner

It has made a huge difference to me. I no longer need to worry every time I go out. Thank you so much for my card 😃

Posted 3 weeks ago

Brian Turner

Previous "just cant wait" card from bladderandbowelfoundation.org was completely worn out, card delaminated, in three pieces, totally dog-eared. New card is much better, clearer, larger font, nice blue colour and most importantly in a laminated plastic bank-card format. Expect it to last much longer .... I have taken the liberty of publicising your organisation to the Bolton Prostate Support group; you may get further contact from members ... Thanks Brian Turner

Posted 3 weeks ago

Valerie Lowton

I feel more comfortable knowing that if I need a toilet urgently I can get to 1 .on many occasions I've been panicking . But with the card it's not as stressful

Posted 3 weeks ago

Anonymous

The card was issued quickly and is easy to carry around. Interesting to also see an electronic version is available.

Posted 3 weeks ago

elizabeth betson

my can't wait card is very helpful when i need to go.

Posted 3 weeks ago

Suzanne English

The card arrived promptly. And I have looked at the rest of the site and gleened some other helpful ideas

Posted 3 weeks ago

Anonymous

Just can't wait card makes using facilities a lot easier as I don't have to explain why it's so urgent. Its discreet and informative and works! Thank you!

Posted 3 weeks ago

Kylie Hatley

My card has saved me from a few embarrassing situations! It helps people understand and move quickly without time consuming questions and explanations. Thank u!

Posted 3 weeks ago

Anonymous

I am happy to know shops will help if I need help letting me use the toilet

Posted 3 weeks ago

Helen Addiss

I would be so lost without my card. I have never been refused....quite opposite. Some have been very interested. . Thank you so much 😊😊😊

Posted 3 weeks ago

Barbara Oliver-mayho

I have not used it yet but it will be a great help to me when I go out and about. Before receiving the card I have to plan where the toilets are before I leave home. I will feel less stressed about leaving home from now on. Thank you.

Posted 3 weeks ago

Anonymous

Very good 😊 it's been a god send when out and places are busy .

Posted 3 weeks ago

Susan Larder

The just can’t wait card supplied by the Bladder & Bowel Community has been a great help for me . It has given me confidence to go out more as I have got the reassurance that if I need to go I can call into any shop and not have the worry of trying to find a public toilet . This lifts a great weight of my mind and has given me more freedom . Thank you so much

Posted 3 weeks ago

Donnette McLish

It's made me happy that I now have in my wallet a card that can gI've me access to imergency use of the bathroom/toilet whilst out in the community when I just can't wait.

Posted 4 weeks ago

Anonymous

Very thankful for the laminated card to use when out in public. It saves me a lot of embarrassment. Would recommend to anyone with bowel complaint. I have ulcerative colitis.

Posted 4 weeks ago

Teresa Sefton

Really helpful helped me out a lot am really great full for your services thank you

Posted 4 weeks ago

Anonymous

I've not had a chance to put it to use yet but just knowing that I have it on me and I can attempt to gain access to toilets without feeling obliged to explain myself or buy anything already eases my anxiety. I wish I had realised this was available ages ago, my life has been limited due to my condition and anxiety about accessing toilets easily has prevented me from socialising and experiencing new places. I am optimistic about the future!

Posted 1 month ago

Warren Sedgwick

It has helped me out on 2 occasions already

Posted 1 month ago

Anonymous

Fantastic support but feel more organisations need to know about the card.

Posted 1 month ago

Anonymous

I now have a card to use and confidence to go out without worrying thank you

Posted 1 month ago

Jason Dell

I have to wear Tena adult nappies and when out if I don’t get to the toilet in time end up in a wet nappy until I can find a suitable changing place by having the just can’t wait card I have more chance of getting to the toilet in time

Posted 1 month ago

JULIE LEWIS

EXCELLENT APPEARANCE -INFORMATION CLEARLY LAID OUT. SO PLEASED.

Posted 1 month ago

Doris Davison

Having IBS I have found this veryear useful

Posted 1 month ago

Anonymous

Card will be helpful so would a free key

Posted 1 month ago

Anonymous

Having the ‘JUST CAN’T WAIT’ card is so handy and a great help in avoiding to explain your medical condition..

Posted 1 month ago

Anonymous

Gives me heaps of confidence and peace of mind knowing I have my card

Posted 1 month ago

Anonymous

Amazing helped me feel so much more at ease and less panicky when leaving the house

Posted 1 month ago

ANNE Douglas

This card has been a godsend so much confidence now going out so thankful x

Posted 1 month ago

Anonymous

Very happy. I know don't need to worry so much now about trying to find a loo. I have my card and I'm hoping most cafes etc would let me use the loo without making a fuss

Posted 1 month ago

Wendy Tompkins

If I get stared st for confronted for using a disabled toilet... I just show my card. A true godsend

Posted 1 month ago

Susan Queen

I've never had to use it yet but I'm glad to know that I've got it so if an emergency occurs I can use my card

Posted 1 month ago

Anonymous

happy with my card thanks so much....

Posted 1 month ago

Anonymous

You think you are the only one suffering but you realise you are not.Havent used the card yet but I am sure I will soon.

Posted 1 month ago

Gary Alvarez

Such a fantastic card and wonderful help

Posted 1 month ago

Anonymous

This card has helped me out so much and didn’t have to wait that long for it to arrive thank you

Posted 1 month ago

Gillian Fallows

Thanks really helped me a lot

Posted 1 month ago

Anonymous

While the card is great to have I'd also prefer to have it on my phone but I don't have an iphone.

Posted 1 month ago

Jacqueline Roberts

Able to use a toilet when needed

Posted 1 month ago

patricia goodman

I'm really pleased to of received the card makes me feel more at ease when I am out.

Posted 1 month ago

Kasia Saluda

I love the idea and it’s so much easier to convince people to let me use the bathroom when it’s really urgent

Posted 1 month ago

Adrienne Cook

A good feeling to know that people are there to help me also I feel more confident having the just can't wait card thank you very much for the speed in which the card was sent to me .the information from the group is very helpful and I am so pleased I have joined the group thank you .Adrienne cooking

Posted 1 month ago

Beryl Lewis-Searle

The card is very acceptable and will be very useful when I go shopping.Hopefully it will help me avoid any more embarrassingincidents

Posted 1 month ago

Emma Mccann

Brilliant idea thank you very much.

Posted 1 month ago

Anonymous

I can now go out and don't have to worry if there's a queue to use the toilet,I usually only go to places where I know there's toilets around,I can now with my card jump ahead if there's a queue,or even ask in stores to use the toilet.

Posted 1 month ago

Anonymous

Loved how simple it was to complete the form,and how fast my card arrived.I hope this will make life easier when venturing outside. suddenly knowing others are going through the same thing I don’t feel so alone.

Posted 1 month ago

Christopher Roy

my name is christopher roy i am65 years oldi am very happy with my card as i can use lots of toilets when i go out it has made my life a lot easier when i go out i would like to thank boots the chemist who got it for me thank you very much

Posted 1 month ago

Anonymous

Fantastic card! Helps you out in those difficult moments

Posted 1 month ago

teresa cooke

Cancer sufferer ive used my card already great thankyou

Posted 1 month ago