We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
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Enter your details below and our friendly
Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.
What a relief I got the card
Informative, helpful and good to know there is support out there when the subject can be hard to share due to embarrassment. Can't wait card was easy to apply for and arrived very quickly. Luckily not had to use it yet but peace of mind knowing it's in my purse.
Absolutely fantastic used the card the other day no problem
Given me a new sence of freedom, because i could'nt go far or for long because most shops now dont have public loos. Every where i go now i just show my card and it is accepted. Thanks a million.
Thank you for my card I only just receive it yet to use it but thank you.
The card came real quick but havnt been out to use it lets see who will allow me in non public toilets which are far and few between
It feels so nice to know someone understands and can help to make life easier and less anxious.
Thank you for sending me this life saver card..also got a radar key. So helpful.
Keep up the good work that you do, many will find your service the help they need.
Qucik and easy to get the Card. Thank you.
Brilliant service thanks
Hi Thank you for the speedy delivery of the card for my daughter. I have used the card in 3 different establishments as a non customer with no problems. So far so good! Thank you
I received card very quickly, and have used it once alreadyl. Thank you.
Thank you very much for card for toilet this will come in very good use.
This card has been a life saver since I've received it .. Some shops refused to let me use the toilet but others couldn't be anymore helpful
Didn’t even know this was a thing until a friends told me and now it’s going to make life a little easier hopefully. Very friendly service and card arrived promptly
Received the free 'I need to use the toilet' card very promptly. So grateful as my Dad is due to have his bladder removed fairly soon.
Not used the card yet but gives me peace of mind in an emergency Thank you
Hi it's a really good idea for people who have problems. I didn't know about it till a friend told me about your community I've used my card once so far and the staff were happy to help. I will keep it with me all the time many thanks william.
Great card there when I need think it's a good idea will be a lot of help .
I would like to say my grateful thanks to you for sending me the toilet card, Following my operation for cancer of the Bladder. Having this card in my wallet gives me so much more confidence when I am out shopping etc.should my needs arise.
I have severe heart failure & my kidneys don't work without a lot of water tablets, this card is a God send, thank you x
I think this card is marvellous! I have not yet had the opportunity to use it, but I wish I'd had it years ago!
Very grateful for this card. It should make life with IBS much less stressful after many years of anxiety.
Thanks for your help, it is good to used when I need it especially, when I am going outside my home for shopping or anything else.
Such a support with regards to how to manage potentially humiliating situations.
Thank you for the card it is very useful
But unfortunately it was taken , and I don’t know how to replace it,
Fantastic
I haven’t had the need to use the card yet
Brilliant idea, however it’s too easy to get one. Maybe non sufferers will start getting the cards and abuse them? Maybe evidence is needed to obtain the card?
As an MS sufferer it’s great to have the peace of mind to know that if I need to go ASAP I have the card to help gain access to toilets anywhere I go. Makes it much easier to have days out without worrying as I used to avoid going out...Just in case
Great idea!
Thank you for the free can’t wait card. I’m so glad my nurse directed me to your site as I never knew the card or key existed. I am new to this and need to look at the site properly. I’m sure il find many a helpful thing there. Even the card and key will make life easier
Haven't had to use it yet, but it turned up quickly. Ta! 🤗
It is a great idea very helpful.
Its a very good idea as there is many of us out there with bowl probs ect but just have to say i have not recieved my card regarding this
I wish I had known about this card sooner. I’m relieved to be carry it with me. Just knowing that I can show it without hopefully having to encounter any embarrassing explanations, means such a lot to me. I’m constantly trying to rush somewhere I know I won’t encounter a reason behind why I need to use facilities. So thank you so much x
The "Can't wait" card is a clever idea, supportive of a group of people who have conditions that are awkward for sufferers and which healthy people would prefer not to think about. But we do have to rush to the toilet and the "Can't wait" card gives us some legitimacy. I just dread showing my card to a queue of people and not getting it back.
Having the card has been a great help
It's good to have on you , if you ever need I'm glade I got it thank you
"Just can't wait" card not yet used so difficult to assess but should be very useful.
I found a lot of places would ask if I would buy a coffee or like, to use there facilities, and other places I would plead to use there own toilet as was emergency. Have used the card twice now and found it a lot easier,
This service ìs amazing and I only just found out about it. Now that I have my card it takes away the anxiety of searching for a toilet, especially as there are fewer around today. Have told several friends who are going to join up.
I've been living on tenderhooks every time I went out I had to look for the loo first to make sure it was near enough so I didn't wet myself thank u so much for the card its made my life so much easier I've used it twice
Good to know your not alone.....and the I can't wait card gives us a bit of dignity
It is very good thankyou
amazing friendly support
Amazing
Wish more people knew about it, shop staff etc. Very useful to have.
Great information
Really hope this card does help so annoying to have t be a customer o use a toilet.
great paperwork and pleased with the cad
This is a very important community for so many people affected
Very pleased with this card. I suffer from ibs and have bladder problems. The card has helped me a lot and has given me more confidence when I'm out. Only thing I can say is it needs to be advertised more. I only found out about it. Through a friend.
Most helpful people at a very difficult time. Helped with supplies. Took the stress out of having to find it all yourself. Very courteous and knowledgeable. Highly recommended.
excellent service quick delivery 5 stars
I think it is a very good as some shops don't have toilets
Helpful and efficient
I have not as yet had occasion to use my card, however it has given me a great deal of confidence when I am out and about, knowing that I have a card that I can use in many places.
the card is fantastic, it really helps however i would change the font to be easier to read.
It's a brilliant idea I've not had to use it yet. But I hope it will be recognized when I do.
I have downloaded the APP but when I open it up the card appears for about 2 seconds before the APP closes down again. But I do have the card you sent that I can use!
No waiting around for my free card 🙂 My "Just can't Wait" card arrived really fast! Not needed to use it as yet, but I feel much happier now I have it on my person. Fantastic service!
I found the website very informative and helpful. It is good to feel one is not alone with whatever bowel or bladder problem one has. I suffer from OAB and find the little “ just can’t wait “ card very useful.
Thank you so much for the Just Can't Wait Card! You have no idea how much this will help in moments of great frustration!
I am writing to say that iv not yet used my card but will let you know how thing,s go when I do nead to I have been showing friend,s at a center I go to for people with troble like myself I'm trying to get about a doz cards to hand out to them I'll be sending a text soon when I know how meny is NEADED if it,s aloud that I can get them for OUTHER,s iv also heard of a key you can get I'll be trying to find out more about that. Thank you for your help Mrs June mcdaid Edinburgh EH44ET.
Having this card feels that I can now use a disabled toilet, not having to rush and feel under stress as before.
It's been so helpful knowing that I'm not going to have a problem if I go out in the public, but there is still so many shops, pubs that still won't let you go to the toilet when you need to or they don't know anything about the cardX
I have used my card and it gave me access to facilities I could not have had without the card.
Recieved my can’t wait card not used it yet but will in future nothing worst than needing toilet urgent but don’t want to tell a full store etc Recommended thank you
Providing the ‘Just Can’t Wait’ card is a fantastic resource for people to use - very grateful for receiving it. However, I was shocked and very disappointed when it arrived by post with a sticker on the envelope clearly telling the postman and other handlers that the recipient had bladder and bowel problems. Perhaps you should review the corporate labels used as they are not respectful of sufferers dignity.
I haven’t had the need to use it as yet but it’s so reassuring knowing l have it with me at all times
This has been a great help Iv used the card in a number of town all over n ireland as I travel a lot found when I show the card the staff all over very helpfull Again very greatfull for the card Kindest rgs Gerald
I was really pleased to receive my "Just Can't Wait" card, as yet I haven't had to use it but having it with me all the time gives me the reassurance that I would be able to access a toilet quickly if I needed to. An absolutely brilliant idea and such a helpful team. I feel that it has changed my life already.
Had trouble in pass with going toilet in shops where there was no public one this card as help a lot thank you so much
This card is a fantastic idea. Having this kind of issue is embarrassing enough, without having to explain it to a stranger to hopefully use their facilities. Having this card means less embarrassment/anxiety when out.
Thankyou so much for your support this card will change my life.I had no confidence to go out in fear of not finding a toilet .its nice to find out there are people out there that do care and your not just a number in the system .thanks again .
This is a great card ,it saves a few accidents when out and about ,gives me a bit of confidence knowing I can use my card while out shopping .
I received this card a couple of weeks ago. As yet, I haven't needed to use it, but it has given me more confidence to go places knowing that I can show this card if necessary. Thank you for this, much appreciated. Keep up the good work xx
Very good and quick service the site is very informative
I'm so happy now I have the bowell and bladder card you sent me.now I feel like I can go out more without worrying and feel more confident. Thanks so much.Ruth fish wick. X
So glad. Ihave my new friend ! I feel much more confident when I go out .........Have yet to use it which is great ,,,,
The card is amazing saves so much time and embarrassment. I actually thought it came with a radar key though
thankyou, it wiill make going out a lot easier, my confidence is at an all time low but with this card i can stop worrying so much. my diagnosis of MSA is an ongoing serious problem only getting worse as time passes so any help is invaluable .
Used the card for the first time and the staff member that I showed the card to had never seen one before. They were quite reluctant to let me use their toilet. After begging and showing the card again they let me use it. Afterward they said they had learned a lesson from it. More awareness should be taught some how.
A simple little card which provides a lot of reassurance.
Excellent it may help me get out more. Thank you very much.
This card is an absolute life saver for me, the time that I've had to go urgently and knowing that majority of places now acknowledge the card and the individual user is getting better but I still believe all public places should accept it
I ordered this on behalf of my mother she was so impressed was sent to her in less than four days thank you so much
This is such a great idea however the majority of places that I have tried to use the card in will not accept it and refused me access because of health and safety.
Not used it yet but it's a comfort to know it's there
Very quick and straight forward. Card arrived in good time. Feel safer with it now. Many thanks
Think it’s a brilliant idea, never heard about this before, will be very useful to myself and anyone who needs urgent toilet, ty
applied for the card as i suffer with sudden bowel movement the card came with in 3 days of applying very impressed
Just right n good for my bag
I think the text “I just can’t wait” needs to be clearer, as some people might not understand what is says if their English isn’t good
Very helpful, lots of information available.
It's a great idea and it does work rather well but theirs really needs some kind of link to the NHS on the card as occasionally people don't believe it's a real thing.
I have found this card to be invaluable, it has made my trips into my local town so much more easier, especially now not having to worry about trying to find a public convenience. I cannot thank the Bladder & Bowel Community enough.
