Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.64 Average

2640 Reviews

Helen Hamilton

Interesting articles.

Posted 16 hours ago

Anonymous

The card is very useful thankyou as its hard when people cant see your condition and you are in pain and need to go.

Posted 1 day ago

Anonymous

The card will come in handy when I go on holiday. Thank you so much

Posted 1 day ago

Anonymous

Marvellous so useful whilst out and about. Many thanks

Posted 1 day ago

Anonymous

So grateful to have the "can't wait" card. Was travelling from Ledbury to Fareham last Sunday (with an ongoing bladder infection) & desperately needed the loo. Expected to use the toilet at Chievely services, but they were not available. Fortunately I spotted a side road with houses, off the A34, so I rang the bell, showed my card & was instantly taken to a toilet. The relief was enormous!!

Posted 1 day ago

Anonymous

not had to use it yet

Posted 2 days ago

Wendy Mckain

As yet not used.I hope people will under stand my needs and the card will help thx

Posted 2 days ago

Ian Bonner

I am glad I got the card it has given me peace of mind that I can use it in emergencies thanks .

Posted 2 days ago

Anonymous

Received really quick through the post great service

Posted 2 days ago

Marzia Ahmadi

Thank you, it help me to ask with confident that I need wash room.

Posted 3 days ago

Neil Boardman

I'd never heard of this until I went looking for a radar key and then found the free Just Can't Wait Card. I've only used it once and I was very nervous, the person in the shop said she had never seen one before but let me use the staff toilet. On my way out I thanked her and she said she was happy to help and said it was a great idea.

Posted 3 days ago

William Brown

Ordered card on Monday received it Tuesday excellent. Very nice people to talk to.

Posted 3 days ago

Anonymous

Thank you for sending the card so quickly, it's made a huge difference to my confidence on leaving the house.

Posted 4 days ago

bev hill

I haven’t used it yet but it was very fast delivery thanks x

Posted 4 days ago

Heather Peacock

This card is so helpful, fantastic that it has been created, really provides support for people with these conditions

Posted 4 days ago

Donna Gath

I never knew this card existed, I'm so glad it is because I have servere IBS and it rules my life it as done for a long time, theres certain shops I like to go in but they have no toilets for customers but now with this card they cannot refuse me which is absolutely brilliant I cannot thank you enough, everyone who as bladder or bowel problems should get one. THANKYOU 😁😁😁😁

Posted 5 days ago

Michael Senejko

Hi I’ve suffered with ulcerative colitis for over 40 years and I have good days and bad days and I can tell you that the card is a god send I don’t what I’d have done without it thank you so much Michael

Posted 5 days ago

Anonymous

Brilliant idea saves any embarrassing moments. It proves that you genuinely need to use a toilet without the third degree.

Posted 5 days ago

Rod Webb

Only recently received my card and find it very useful when the need arises. Most people are very understanding of my situation. I wish I'd known about it earlier. My doctor did all the footwork to find the community and it's really good that she is up to date on this information. I carry my card all the time and feel more confident when I go out now. Hopefully no more of those embarrassing moments. Thank you for sending my card and keeping in touch.

Posted 5 days ago

Anonymous

Card arrived in a few days after completing application. Not had to use it yet 🤞🏻🤞🏻.

Posted 1 week ago

MAUREEN MANSON

good u can get a crd for this, i got one already from someone else, had probs on holiday, using toilets, so this will come in handy, a good idea

Posted 1 week ago

Anonymous

I heard about Bladder & Bowel Community on television a little while ago and decided to apply for the card when I turned 65. The application was easy to complete and I received my card very quickly. I would certainly recommend the Community. I haven't used it yet but I feel safer having it in my bag. I know the Bladder & Bowel Community offers other things but I haven't looked into it yet.

Posted 1 week ago

Anonymous

Thank you for the “can’t wait card” luckily I haven’t needed to use it yet, but it is a great weight of my mind to have it! Thank you

Posted 1 week ago

Anonymous

All I can who ever thought about this idea is brilliant. I am no longer fearing to go out as knowing I got the card and can use the toilet anywhere. Thank you for supporting us.

Posted 1 week ago

Anonymous

Thank you for getting back to me. Please advertise the card on locale radio. Free news papers. Even on television. Let companies know once they see the logo . they will be ready to offer help. Also print the holder name to make it look genuine to employers. Thanks

Posted 1 week ago

Gillian Neilson

It's good to no about these cards ,and iv used it a few times .Unfortunately theres a lot of places never heard or seen these cards . I have family in retail, and they have seen mine ,and now if they get shown the card ,they understand what it means thank you

Posted 1 week ago

Jody Roberts

I find it very helpful, I’ve not yet had my cystectomy but am soon and any advise I look for I can ask on the community page.

Posted 1 week ago

Trudy Barton

I suffer with ids which effect me day to day need I allso have fibromyalgia the pain is really bad so can’t work far to find toilets

Posted 1 week ago

JOHN HOLDCROFT

Can't wait Card, a very good idea!

Posted 1 week ago

Richard Das Neves

Before receiving any help and information I was housebound. With the help and support I'm receiving now I am out more and relaxed thanks to the Bladder and Bowel Community

Posted 1 week ago

lisa wilson

Thank you for my card I didn’t even know such thing existed but it will be very helpful in the future thanks again

Posted 1 week ago

Anonymous

Very pleased with my card. Have only used it twice since I received it but had no problems at all.

Posted 1 week ago

Sarah Copperwaite

Amazing. I think it's a wonderful thing to have available.

Posted 1 week ago

Patricia Donaldson

Happy to have found the site and really impressed by how quickly my "Can't wait " card arrived.

Posted 1 week ago

Fiona Lemmon

I am very grateful to the Bladder & Bowel Community for providing me with a Just Can't Wait toilet card. As yet - and fortunately - I have not had the need to use it but it does give me some peace of mind just having it with me.

Posted 1 week ago

Geoff Smith

I haven’t had the opportunity or necessity to use it yet.The idea is excellent and it will be interesting to see how people respond to it . I will notify you then Thanks ,Geoff

Posted 1 week ago

Susan Jackson

Just gives me piece of mind knowing that I have it and can hopefully use it were ever I go thank you

Posted 1 week ago

Barbara Gillan

Most amzing place and the works are amazing. I am glad to have a card and now can go out and not be a shamed to use.thank you.

Posted 1 week ago

John Young

These cards are wonderful for people like me who wear a catheter all the time as when I am out my bag very often needs emptying at short notice.This is all new to me as I also have difficulty in walking far. Not had to use it yet for at present I am house bound

Posted 1 week ago

Anonymous

My card arrived within one day of applying for it, it will be my saviour when our and about. I heard about bladder and bowel community through a friend who have me the information, I asked about it at our community shop first but they had never heard of it, they asked me to let them know how to apply for it so that they could pass the information on to others who needed one.

Posted 1 week ago

Anonymous

Everyone is friendly understanding and willing to answer my stupid questions

Posted 1 week ago

Catherine Chalmers

Excellent service. Haven't used the card yet but I am sure I wil. Thanksl

Posted 1 week ago

Lynn Brown

Lots of information from members. Pleased with the need to go card, I do think it boosts confidence as an extra help tool. Thank you.

Posted 1 week ago

Ebon Thomas-Francois

The card came pretty quickly and my son Ebon has yet to use it. We shall be bringing it along with us on holiday in the next 2 weeks, to help him should he need to use a toilet in an emergency, especially when we will be at several theme parks. A great card and useful for anyone who as my son, has special needs and or various learning disabilities/autism.

Posted 1 week ago

Anonymous

Very impressed how quickly I received my card. It has given me the confidence to go out which I had lost.

Posted 1 week ago

Anonymous

Such a useful service, great to know you're not alone.

Posted 1 week ago

Anonymous

The Just Can’t Wait Card has taken the stress and panic out of suddenly needing the toilet. To be able to produce this in shops where there are no public toilets, I am usually allowed to use staff toilets now. Thank you for this card.

Posted 1 week ago

Marilyn Swift

I haven’t had to use it yet but it gives you a feeling of security thanks

Posted 1 week ago

Fredrick Duffy

It helps me and I am glad I have got one and pleased with the help I got from your self thanks Fred duffy

Posted 1 week ago

Anonymous

Such a great idea and a lot of support. Great idea about having a card and app to get to the loo quicker when there is a que.

Posted 1 week ago

Aileen Gillick

Wallet card is a fantastic idea, helps to take away the stress of being caught out through illness

Posted 1 week ago

karen black

Feel much more confident going out with my card.

Posted 1 week ago

Anonymous

Very greatful for this card..

Posted 1 week ago

Trudy Higgins

fab card to show in shops so you can use there toilets when in a emergancy

Posted 1 week ago

David Todd

Relatively brief experience, as new member. I find the card a comfort to carry, as it is sometimes difficult to explain to strangers why you need to use their toilet urgently. It helps to set my mind at rest.

Posted 2 weeks ago

Anonymous

Has help in some places which is good but others know nothing about them so don't knowledge them

Posted 2 weeks ago

Anees Muhammad

One of my friend recommend this site and I find it very very good and they are doing what they say need to thank for everyone who's working for this community.

Posted 2 weeks ago

Anonymous

Received card quickly. I haven't used it yet. But good to know it's there if needed. Four stars as does give map of those places that are known to accept card in order to use there toilet. Also you only get the card not radar key.

Posted 2 weeks ago

Sonia Gallagher

Although I'm new to this site, I was very please to be directed to it and find it so helpful. I ordered the 'Just can't wait' card and it came very quickly. I think this is a great idea and wish I'd known about it sooner. Many thanks.

Posted 2 weeks ago

Kyla McGraw

Not had to use it yet but I know it's a godsend as I've been in a lot of situations where I could have done with it. So thank you very much

Posted 2 weeks ago

Anonymous

It sets my mind at ease knowing that I have a card which quickly explains my problems

Posted 2 weeks ago

Paris Shropshire

Very easy website and quick response had my card in a couple of days thank you

Posted 2 weeks ago

PHILIP JOHNSTON

I haven't yet been able to use this card yet. Because of working all the time. But I do Carry it on my person at all time and it give me some peace of mind that I have it .

Posted 2 weeks ago

Chloe Hamilton

I think this is a fantastic idea and I’m so glad that I ordered my card! I have yet to use it but it’s nice to have a back-up plan whenever I have an urge to go to the toilet. It’s also great to have something that represents my condition, as some people may view it as a minor issue but do not know the extremity of it. Thank-you so much for this card.

Posted 2 weeks ago

Lesley Dunstan

It will be very helpful for me maybe give me back some confidence to go out

Posted 2 weeks ago

Glynis Peck

I think this a wonderful card to inform people of how urgent people need to go to the loop and lids are hidden disabilities I have shared this on Facebook

Posted 2 weeks ago

Jacqueline Wood

I would not leave my home without it, it gives you more confidence because you can use it anywhere not many places refuse you.It would help if there were more public toilets. Thank You for providing me with my little card.

Posted 2 weeks ago

Anonymous

Absolutely fab had a few queries very quick at responding thankyou

Posted 2 weeks ago

Eileen Boffo

Thanks for my card, which arrived super quickly! Hopefully there will be an app for Android soon!

Posted 2 weeks ago

Anonymous

I heard about the card through where i work in a supermarket from a customer who had a card. I got it for my father who would not go out as he was worried about going to the toilet when needed so this opens lost of opportunities for him

Posted 2 weeks ago

eileen watson

its a great idea .more so for older folk I have mentioned it to people with problems and they are going to apply for one

Posted 2 weeks ago

margaret robson

Very pleased with the fast service and seat request for the just can’t wait card. I have already had to use it thankyou

Posted 2 weeks ago

Claire Carter

Excellent, service

Posted 2 weeks ago

Anonymous

I never knew about this ...but since i received b&b card never have to have anymore accidents..... Happy days 😚😚😚

Posted 2 weeks ago

Leanne Clarke

Hi, I didn't receive my card yet. Looking forward to getting it.

Posted 2 weeks ago

Jennifer Beattie

Having used it as yet, I haven’t had a need to, as I am not out and about much, but I do know it’s going to be very helpful for when I do need to used the bathroom. Many thanks.

Posted 2 weeks ago

Maria Gravil

I think this is a brilliant idea as sometimes it is just not possible to find a public convenience. Mi mum was thrilled to get it

Posted 2 weeks ago

Anonymous

Very impressed with your rapid service. I will be recommending your service to my GP next visit so others can be helped. I have been looking for a card to help for over 2 years.

Posted 2 weeks ago

Derek Coxall

I find this absolutely fantastic I used it for the first time yesterday and had no problem with them accepting it in a restaurant in Manchester.

Posted 2 weeks ago

Shona Ferguson

The card is very clear and was delivered promptly

Posted 2 weeks ago

Caroline Shervill

First time my mum took her i cant wait card out with her she used it. Toilets in train station had been closed due to being cleaned. Mum flashed her card and they opened them up for her. A Godsend.

Posted 2 weeks ago

Anonymous

Really happy with the 'Just can't wait' card and it arrived it the post quickly. However, I was disappointed that the app is only available on iPhone and not for android users as this would be really useful to know where toilets are when out and about.

Posted 2 weeks ago

Sylvia Heaven

This is a really big help. Expecially when I'm out and about and desperate to go, but establishments only let you use the toilet if your a paying customer or refuse you to use the facilities. Thank you so much

Posted 2 weeks ago

Anonymous

I’ve not had chance to use the card yet but I think it’s a really good thing to have I will carry mine with me at all times

Posted 2 weeks ago

Amy Kennedy

I find it very useful. I have a catheter and this fills up very quickly and I often urgently need to use a toilet. I have found some places very helpful but some very horrible and I don’t always want to have to disclose my issue. This card allows that. Thank you.

Posted 2 weeks ago

Anonymous

I haven’t used my card as yet but it takes the pressure off me trying to find a loo when I may be desperate.

Posted 2 weeks ago

Anonymous

They are really handy we’re i live there is not many public toilets

Posted 2 weeks ago

Hazel Middleton

Wow I was so impressed at the speed in which my can’t wait card came I have not had cause to try it out yet but think it will be invaluable Thank you so much

Posted 2 weeks ago

Vernon Smith

Great card it takes away the embarrassment of asking as most people do not understand what it's like to have bowel trouble when you must go as a matter of urgency.I spent ages trying to explain to a manager of a large store that if he did not let me use the toilet I would soil myself in the aisle,just in time he let me use the staff toilet.This card worked immediately when shown.

Posted 2 weeks ago

Anonymous

Got the card so quick and it been realy helpfull having the card

Posted 2 weeks ago

Anonymous

Since receiving my Card I have been more comfortable in going around town knowing that I can show this card if needed to use a toilet.

Posted 2 weeks ago

Trethewey Cassandra

Thank you so much for my card. It’s brilliant. Saves embarrassment asking people to use a toilet in an emergency.

Posted 3 weeks ago

Lesley White

Excellent idea! How aware are shops/hotels pubs etc of its existence? Having to explain when you need to use it would not help with urgency! Mine has accidentally been through washing machine washing machine and is flimsy and patched up. Maybe supply 2 cards? Thankyou for your support with this distressing condition.

Posted 3 weeks ago

Julie Smith

It's been a god send feel confident not at going out places

Posted 3 weeks ago

Lucy Webb

It came promptly. I haven't had chance to use it as I haven't left the house much however I feel more confident and less embarrassed knowing I have it. Thank you.

Posted 3 weeks ago

Eileen Grosvenor

Brilliant have had to use several times shops are very understanding. Fantastic idea.

Posted 3 weeks ago

Anonymous

I already used mine within two days of receiving it and it was great the company accepted it

Posted 3 weeks ago

Lisa Martin

Great card , was in my local asda and customer loos not working . Showed my card to staff who took me to use there one. Much to annoyance of some shoppers.

Posted 3 weeks ago

Lynne Siswick

Quick response and informative

Posted 3 weeks ago

Del Penman

Very easy to order card and delivered very quickly. It would be great if the app was developed for Android not just for iPhone. Brilliant service thank you

Posted 3 weeks ago