Home Delivery - Bladder & Bowel Community

A First-Class Home Delivery Service

Bladder & Bowel Home Delivery service provides all of your urology, ostomy, wound care and prescription medication delivered right to your front door. We’ll take care of the whole process.

Members of our 99% recommended Home Delivery service benefit from a personalised care plan. You will have a monthly call with a dedicated advisor who will help to manage your prescription needs and speak directly with your GP, to make the process as simple as possible.

No more worrying about running out of your medication – with one quick phone call, you can arrange for the delivery of your prescriptions to your home or discuss your needs with your advisor at any time. And, because we’re truly independent, you can request free samples, including hand sanitizer* from the many different manufacturers to see which one suits you best.

*Hand Sanitizer kills coronavirus when rubbed into the hands for 30 seconds, according to research.

Coronavirus (COVID-19) and Bladder & Bowel Community Home Delivery

Home Delivery is operating as usual. We want to reassure you that we are closely monitoring the advice from the Government, Public Health England and the NHS and have strong contingency plans in place to manage any impacts from Coronavirus.

We are working hard to ensure that all of our customers continue to receive the products and medication they need, when they need them. This includes contactless delivery, with priority status. The situation is under constant review. Should advice change, we will communicate this to our patients promptly.

Step 1

We’ll arrange to contact you by phone or email to take an order of your prescription products and medication.

TALK TO AN ADVISOR

Step 2

Your advisor will place your order for the next month and arrange a convenient delivery date.

PLACE YOUR ORDER

Step 3

Your prescription will be delivered reliably and in discreet packaging, direct to your door.

RECEIVE YOUR DELIVERY

Good professional service - Home Delivery Survey 2019

Membership Benefits

We’re here for you 365 days a year

Everything is taken care of for you
Your own dedicated advisor
Prescription products and medications delivered together
Complimentary items and free samples
A FREE Just Can’t Wait card
A FREE RADAR Key
We will liaise directly with your GP

99% Home Delivery Customers would recommend our services – See our latest Survey Home Delivery Survey - 2020

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Providing a personalised service, and caring for you.

Your advisor will check-in once a month to ask how you’re doing, and see what you need in your next delivery.

Choose whether to order prescription products only, or include any prescription medications you need as well.
Complimentary items, tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes.

Emergency support with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.

Free delivery, reordering, and cutting to size.

Support from all angles, a network built around you.

Talk to an Advisor
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

Frequently Asked Questions

How do I contact Home Delivery Service?

You can contact our Home Delivery Service for FREE by phoning 0800 031 5406. This number is always manned between 9am and 5.30pm. Alternatively, you can email direct [email protected]

What is the the Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Do Bladder & Bowel Community refer people to the Home Delivery Service?

Yes, our team will raise awareness of the Home Delivery Service and the unique benefits of signing up, using professional discretion about the appropriateness of this on a case by case basis.

Is the Home Delivery Service open to non Bladder & Bowel Community members?

Yes, anyone can sign up to the Home Delivery Service.

Do Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Do members get a chance to feedback about the Home Delivery Service?

Yes, regular customer satisfaction surveys provide you with an opportunity to provide feedback. Bladder & Bowel Community also conduct independent reviews with members to assess the impact of the service and areas for improvement.

Our most recent survey was carried out in November 2019, with 96% respondents telling us they would recommend our service.

What is the the Home Delivery Service complaints procedure?

Any Home Delivery complaints should be forwarded to our Call Centre Manager at [email protected]. Any Bladder & Bowel Community related complaints should be directed to [email protected]