Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available [email protected]

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers ([email protected]), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock ([email protected]) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.55 Average

4305 Reviews

Keith Sherwood

Very impressed by

Posted 47 minutes ago

Tegwen Bonnici

My card was delivered very quickly.Easy to use website clear.I found it helped me not to feel alone with my problems,many thanks

Posted 5 hours ago

Tracy Tawfik

Excellent. Very helpful

Posted 7 hours ago

Karina D'Eyncourt

Thankyou for the card. Arrived quickly & appreciated the follow up from you to check if it arrived or not.

Posted 9 hours ago

Sonia Caldow

I think it’s a great idea I’ve not used it yet as I’ve not been out the house yet but thanks again for the card

Posted 10 hours ago

Kevin Madden

Very good service

Posted 12 hours ago

Anonymous

make big difference to me now xx

Posted 12 hours ago

Sharon Hollins

The card is a great idea and hopefully when more people are aware of the urgency it requires will be better still. I get told toilets are for staff only.... that it’s health and safety that won’t let them allow the use of toilets.....some places when I have been able to use their “disabled” toilet it is being used as a dump for empty boxes etc or even deliveries waiting to be unpacked. Thank you for bringing this card to help make awareness

Posted 12 hours ago

Jessica Brady

Card arrived earlier than expected. Haven't had a chance to use it yet but I feel more secure knowing it's there. Thank you.

Posted 12 hours ago

michael montogmery

Not had to use but helps knowing that I do have it

Posted 12 hours ago

Anonymous

Received the card quickly. It would be great if you partnered with the NHS so the NHS logo is on the card. This might help with recognition.

Posted 14 hours ago

Kate Dobbs

Arrived very quick. Good to have the choice of both a card and an app for your mobile.

Posted 14 hours ago

Daneen Helling

Excellent

Posted 15 hours ago

Wendy Rogers

Excellent

Posted 17 hours ago

Christine Perry

Very please with my card . makes life easier for me when I am out and about . thank you .

Posted 18 hours ago

Sharon Foreman

Excellent support and advice on things to help assist you

Posted 19 hours ago

Paula Coveney

I think this is good idea for ppl that have this

Posted 20 hours ago

Hannah Longley

The toilets are always locked at train station early morning so I have to go through the embarrassment of asking for the toilet to be opened. Now I just show my card and they’re opened immediately. I don’t feel I have to explain my problem and some businesses have allowed me to use the staff toilets without query. Thank you for making my life so much easier.

Posted 21 hours ago

Daphne Gadd

I have had this problem for 30 years, this will help me when out and about. Need to be published more, only found out from friend with same problem. Thank you so much.

Posted 23 hours ago

Susan McDermott

A good clear card. I have not had to use it yet. However I have RADAR key but so many disabled toilets are closing. Thank you for the card.

Posted 1 day ago

Anonymous

Arrived very quickly. Thank goodness haven't had to use the card as yet. But having it does give you that more confidence to get out and not have to worry about what you have to eat or drink in case of an emergency.

Posted 1 day ago

Margaret McBride

Thank you for card it will be very useful to me when am shopping. I usual go to toilet a few times.not all shops let you go.so hop this card will make a difference..

Posted 1 day ago

Natalie Jones

I’m sure my card will come in handy. Thank you for the support!

Posted 1 day ago

Barbara Wilson

Very helpful community

Posted 1 day ago

Roger Thorpe

Yet to use the card, but very happy with the quickness and delivery of the card

Posted 1 day ago

Anonymous

This was for my son and has helped him communicate when he needs to go to the toilet at school

Posted 1 day ago

Julie Rashford

Just what you need at short notice. Invaluable to me with my condition.

Posted 1 day ago

Mary Masih

I feel more confident asking to use the toilet in cafes and restaurants

Posted 1 day ago

Pauline Toner

Easy to apply for and the card arrived next day. Brilliant thank you so much

Posted 1 day ago

Jayne Sysum

This is an amazing tool for me as I have been challenged by people for using disabled toilets, now I can just show my card

Posted 1 day ago

Jane Baker

Fantastic and so helpful already used my card on several occasions when I would usually have been a crying wreck in pain desperate to use a toilet xx thank you

Posted 1 day ago

Ray Amos

Still waiting for my card to be delivered.. Many THANKS R Amos

Posted 1 day ago

Charlotte Whelan

Thank you it’s taken a lot of stress away from the need to dash to a toilet . And it’s a very clear card to use

Posted 1 day ago

Valerie Pope

I’ve struggled for years with both bowel and bladder problems and with the lack of public toilets it’s been so frustrating to say the least when out and needing a toilet. More often than not I’ve had to return home. Not now!!! I used my card for the first time just after purchasing it and the staff at the store couldn’t have been more helpful. Thank you bowel and bladder community for giving me my life back.

Posted 1 day ago

Graham Howard

got your card thanks

Posted 1 day ago

Morgan Wyllie

Thank you so much for my card, it has saved me so many accidents.

Posted 1 day ago

James Howells

Quick response to my request for I can't wait card

Posted 2 days ago

Anonymous

peace of mind that I won't wet myself. If only every shop or factory etc would participate.

Posted 2 days ago

Elizabeth Simpson

First rate service. Applied for card on Monday and it was delivered Wednesday. Has put my mind at rest that I can use the card in an emergency with the condition I have. Thankyou so very much xx

Posted 2 days ago

Anonymous

Card really helpful

Posted 2 days ago

Sandra Bush

Thank you so much the card has given me the confidence to venture out at this difficult time, would be house bound otherwise

Posted 2 days ago

Anonymous

Excellent service. Fast delivery

Posted 2 days ago

E Parker-Taylor

The card comes everywhere. No problems with its acceptance.

Posted 2 days ago

Mary Clarke

I have a bowel promble and the card will help with the toilet when inns to go thank you Mary cllarke

Posted 2 days ago

Mark Mccarthy

Very quick deliverly.this card is what i needed

Posted 2 days ago

Daniella Clark

Really helpful and inclusive. Thanks

Posted 2 days ago

Denise Scott

Absolutely brilliant the card has proved invaluable thank you very much

Posted 2 days ago

Paula Lucas

Really handy, makes social outings possible. Saves that embarrassing situation. So simple but life changing.

Posted 2 days ago

Andrea Jackson

Great service , card arrived in a couple of days

Posted 2 days ago

Angell Jacqueline

Not had to use it yet but it gives me more confidence to go out

Posted 2 days ago

Wendy Tant

Very informative! Helps me a lot.

Posted 3 days ago

Peter Wilson

I think its an outstanding job the community is doing

Posted 3 days ago

Judith Ball

My Can’t wait card arrived exceptionally promptly and will be a great help to me when I’m “caught short”! Thank you

Posted 3 days ago

Giuliana Annibaldi

Thank you very much for the card, let's hope it helps

Posted 3 days ago

Barbara Bonner

I haven’t had to use it yet but as it looks very professional I’m sure it will do the trick! Thankyou

Posted 3 days ago

Charlotte Froome

Fantastic support and information site

Posted 3 days ago

Susan Brain

I have not used my Card yet but I carry it with me always in case of any future emergencies.

Posted 3 days ago

CATHERINE WILLIAMS

Thank you for sending me i just cant waite card. I never have a problem now when i needvto go to the Loo. At at any time. I just show my card. And they let ne use thete facilitys.. this is something i been looking for, For a long time.. thank you once again for sending. I just can't wait, bowl and bladder card.

Posted 3 days ago

Peter Swinney

Best card I ever had just show card and you are okay. Very pleased I contact the Bladder and Bowel Community, service first class. Peter Swinney

Posted 3 days ago

alan skippen

It takes so much pressure off me when.i need toilet so my impression is that is fantastic wish i had yeats ago kind regards alan Skippen

Posted 3 days ago

Grace Anders

I feel more comfortable going out with my card you sent me thank you very much from Grace Anders

Posted 3 days ago

Anonymous

Excellent quick response

Posted 3 days ago

Gladys Frith

A great idea and very efficient service.

Posted 3 days ago

Anonymous

Very efficient service - thank you very much.

Posted 4 days ago

Anonymous

I don't need to worry when I go out now knowing I have this card. Very pleased and reassured.

Posted 4 days ago

Lucy Hurdon

Very quick service pleased with everything friendly service

Posted 4 days ago

Denis Waknell

It is a good card

Posted 4 days ago

Kayleigh Richardson

My card came really fast and is an excellent tool when out and about

Posted 4 days ago

Anonymous

thank you very much

Posted 4 days ago

JANET COWAN

Thank you to the member of your team to whom I spoke with. She was so helpful and kind and the information given was good to know about. Thank you too for the Can't Wait Card. I am certain that this has given me back a little bit of confidence on going out, although leaving the house is an ordeal. Things have been hard for me just lately, so I apologise for the delay in getting back to you. Please keep up your good work, you are all doing a good job to help people with a similar problem to myself. Please, why is it some people can understand we have a problem whilst others don't want to know? Very many thanks to you all. Janet Cowan.

Posted 4 days ago

Anonymous

Such a reassurance to know I have this in my purse. Not used it yet but I'm confident it will be helpful, it's clear & concise & will be informative in urgent & embarrassing moments.

Posted 4 days ago

Sarah Crawford

Brilliant service!

Posted 4 days ago

Anonymous

Speedy delivery of my new card, thanks so much it's is really appreciated.!

Posted 4 days ago

TRACY TAME

Lovely Customer service, very polite and seems they will go out of their way to help you get your prescriptions and accessories very quickly and that really pleases me 🙂 thank-you & keep it going!

Posted 4 days ago

Jill Smith

My card has now arrived and I have used it. Thank you so much

Posted 4 days ago

Elizabeth Parker

Thank you for sending me this helpful card. It now lives in my handbag ready to be used when needed.

Posted 4 days ago

Anonymous

What an excellent idea. Giving those that have to make frequent visits to the bathroom the opportunity to go out without worrying about embarrassing accidents.

Posted 4 days ago

Rita Collingwood

Sorry not had chance to use it yet but card was delivered very promptly, thank you.

Posted 4 days ago

yvonne hilland

my card was with me in a couple of days . thank you .

Posted 4 days ago

Steven Janney

I filled form in online 5am ish within days card arrives thanks so much excellent service

Posted 4 days ago

Joanne Clipson

The card arrived very quickly. I haven’t had to use it yet but peace of mind to know I have it. Lots of useful helpful information on the website.

Posted 4 days ago

Tony Newton

Thank you. Great support and information made easily available.

Posted 5 days ago

DEBRA WILD

The freedom I feel carrying the card gives me peace of mind and takes the anxiety out of all my social events. It's brilliant. Life changing.

Posted 5 days ago

Lisa Michalopoulos

Great idea wish I had the card earlier,

Posted 5 days ago

Theresa Morrison

Great idea having a card to show people instead of trying to ask for help and struggling with embarassment.

Posted 5 days ago

Adam Fordyce

This is gonna be a great help thank you again

Posted 5 days ago

Barbara Johnston

Received my card within a few days

Posted 5 days ago

Anonymous

Very good service.

Posted 5 days ago

Anonymous

The card has given me more confidence to leave the house for longer period of times

Posted 5 days ago

Jennifer Meadows

useful and helpful

Posted 5 days ago

Joyce McIntosh

Excellent idea. Could be very useful when out shopping and toilets are busy with the disabled one empty. It has solved some of my anxiety problems when going out.

Posted 5 days ago

Elaine Walker

Thank you for this card it's been a life saver. Most shops will let you use their facilities.

Posted 5 days ago

Jenny Shepherd

Excellent card,very handy to have if when I do go out and im not close to any toilets, i hopefully can hand this to any establishment close to me and again hopefully they will be more understanding to my needs.thankyou

Posted 6 days ago

charlie beal

Good service

Posted 6 days ago

Simone Capewell

It works good

Posted 6 days ago

Anonymous

As I have not tried yet, I haven’t got experience yet as to know how business people and others will give access to their toilets facilities

Posted 6 days ago

Des Andrews

Fantastic idea, thanks

Posted 6 days ago

Christine Nibloe

Peace of mind to have the card to show instead of the embarrassment of trying to explain. Thank you

Posted 6 days ago

Shelly Moore

Used it last week and everyone was like of course 😍 made it so much easier and I didn’t feel cheeky

Posted 6 days ago

Anonymous

A friend of mine made me aware that there was something for someone with ulcerative colitis. The process was so easy and I'm just relieved to have an option if I need it. Superb idea.

Posted 6 days ago