Coronavirus (COVID-19) update: We're operating as usual

Home Delivery is operating as usual. We want to reassure you that we are closely monitoring the advice from the Government, Public Health England and the NHS and have strong contingency plans in place to manage any impacts from Coronavirus.

We are working hard to ensure that all of our customers continue to receive the products and medication they need, when they need them. This includes contactless delivery, with priority status. The situation is under constant review. Should advice change, we will communicate this to our patients promptly.

Home Delivery - Bladder & Bowel Community

A First-Class Home Delivery Service

We listened to our community and responded to the demand for a discreet one-stop-shop that allows access to equipment, medication and a first-class service that’s built around you. In partnership with Bullen Healthcare, an independent provider with over 150 years of experience, we provide a reliable and customer-focussed service for all your urology, ostomy, wound care and prescription medication needs.

Members of our Home Delivery service benefit from a personalised care plan, with regular phone calls to help you manage your prescriptions. We’ll also liaise directly with your GP to make the whole process as simple as possible. We come recommended by 99% of members, according to our 2020 survey.

This is Home Delivery, made personal.

Membership Benefits

Dedicated Personal Advisor
Specialist Clinical Support
Regular calls to check you’re OK
Electronic Prescription Service
Pharmacist Advice
Prescription products and Medications in one go
Free delivery, reordering, and cutting to size
Samples from any manufacturer
We’ll take care of everything, 365 days a year

How does it Work?

As part of Bladder & Bowel Home Delivery Service, you will have a team of people who are available to support you, when you need them. You can always speak to your Personal Advisor, your specialist stoma nurse or your specialist clinical pharmacist if you have a problem.

It’s important for us to take the time to get to know you and your needs, so you will have a monthly call with your Personal Advisor. They will help to manage your prescription needs and speak directly with your GP to make the process as easy as possible.

No more worrying about prescriptions running out – you can arrange delivery to your door, and discuss your needs with your advisor at any time. Because we’re truly independent, you can request product samples from any make or manufacturer to find the best care plan possible.

Step 1

We’ll arrange to contact you by phone or email to take an order of your prescription products and medication.

TALK TO AN ADVISOR

Step 2

Your advisor will place your order for the next month and arrange a convenient delivery date.

PLACE YOUR ORDER

Step 3

Your prescription will be delivered reliably and in discreet packaging, direct to your door.

RECEIVE YOUR DELIVERY

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Stoma Nurse Team - Bladder & Bowel Home Delivery

Clinical Support

We have a team of clinical nurse specialists for both stoma and urology. They have many years’ experience of caring for and supporting patients, and are available to talk to on the phone, by video conference, and in some cases can provide a home visit. Our nursing team can help with any problems around your stoma or urology products, and can arrange samples to try if they feel this would be appropriate.

You can also talk to our specialist Stoma Nurses – meet the team.

Personal Advisor - Bladder & Bowel Home Delivery

Dedicated Personal Advisor

As a member of Bladder & Bowel Home Delivery, you will have your own personal advisor to care for your needs. They will check-in once a month to ask how you’re doing, and see what you need in your next delivery.

Your personal advisor will get to know you and your healthcare needs. They can offer advice and support on common problems, and arrange for any samples that you might want to try with your next order.

Specialist Pharmacist - Bladder & Bowel Home Delivery

Specialist Pharmacist & Medication

You can get advice by speaking to our specialist clinical pharmacist directly over the phone. This personalised experience with patients using stoma and urology products helps ensure the best possible care for members of our service.

We can also supply all of your prescription medication in the same delivery as your stoma/urology supplies. Pharmore Plus provides our in-house pharmacy offering you the convenience of repeat prescriptions ordered in one go.

Dedicated Delivery Service

We have a team of dedicated drivers who deliver to our customers locally, and our award-winning delivery partner DPD supports deliveries across the UK.

You can track the progress of your order, and will receive a one hour time slot once your parcel is out for delivery, so you know when to expect it.

View our introductory video for an overview of the service.

Talk to an Advisor
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

Meet our Specialist Stoma Nurses

Sam Cottrel

Clinical Nurse Manager & Specialist Stoma Care Nurse

Sam is a specialist stoma nurse, with a background in colorectal ward care, district nursing, critical care and intestinal failure. She has worked predominantly in the NHS. She is also a nurse prescriber.

Nichola Lovelady

Specialist Stoma Care Nurse

Nichola is a specialist stoma nurse and nurse prescriber. She has spent 21 years in colorectal and stoma care. Her experience includes stoma skin conditions, managing complex abdominal fistulas and high output stomas, as well as caring for children around paediatric stomas.

Kim Harrison

Specialist Stoma Care Nurse

Kim is a specialist stoma nurse and has been a registered nurse for 12 years with extensive experience in intestinal failure, stoma care & nutrition. She has nursed many patients acutely as inpatients and in the community covering various specialities such as colorectal, urology, gynaecology and Encapsulating Peritoneal Sclerosis.

Luci Georgeson

Specialist Stoma Care Nurse

Luci is a specialist stoma nurse who has worked predominantly within the NHS at Salford Royal as a Specialist Nurse on the Intestinal failure Unit. More recently she has worked as a Specialist Stoma Care Nurse in the commercial sector.

Electronic Prescription Service (EPS)

Electronic prescriptions are available for England residents, and help make the prescription process between us and your GP more manageable.

The Electronic Prescription Service (EPS) sends prescriptions electronically from your GP practice to your chosen pharmacy and Dispensing Appliance Contractor – all you need to do is nominate them. You can change your mind at any time.

If you cannot take advantage of the EPS, we can still liaise with your GP directly to manage your prescription by traditional methods.

For more information see NHS Digital Services.

Frequently Asked Questions

How do I contact Home Delivery Service?

You can contact our Home Delivery Service for FREE by phoning 0800 031 5406. This number is always manned between 9am and 5.30pm. Alternatively, you can email direct [email protected]

What is the Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Do Bladder & Bowel Community refer people to the Home Delivery Service?

Yes, our team will raise awareness of the Home Delivery Service and the unique benefits of signing up, using professional discretion about the appropriateness of this on a case by case basis.

Is the Home Delivery Service open to non Bladder & Bowel Community members?

Yes, anyone can sign up to the Home Delivery Service.

Do Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Do members get a chance to feedback about the Home Delivery Service?

Yes, regular customer satisfaction surveys provide you with an opportunity to provide feedback. Bladder & Bowel Community also conduct independent reviews with members to assess the impact of the service and areas for improvement.

Our most recent survey was carried out in November 2020, with 99% respondents telling us they would recommend our service.

What is the Home Delivery Service complaints procedure?

Any Home Delivery complaints should be forwarded to our Call Centre Manager at [email protected]. Any Bladder & Bowel Community related complaints should be directed to [email protected]

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.