Prescription Products & medications
Welcome to Bladder & Bowel Home Delivery, our reliable and customer-focussed service for all your urology, ostomy, wound care and prescription medication needs. This discreet one-stop-shop is built around you and managed in partnership with Bullen Healthcare, an independent provider with over 150 years of experience. Our first-class service allows access to equipment, medication and prescriptions at your convenience.
Members of our Home Delivery service benefit from a personalised care plan, with monthly phone calls to help you manage your prescriptions. We’ll also liaise directly with your GP to make the whole process as simple as possible.
We also have a team of stoma and urology nurses who are available by appointment to offer you any advice on any issues you may be having with your appliances. Ask your advisor for more details.
Become a member today and enjoy the following:
As part of Bladder & Bowel Home Delivery Service, you will have a team of people who are available to support you, when you need them. You can always speak to your Personal Advisor, your specialist stoma nurse or your specialist clinical pharmacist if you have a problem.
It’s important for us to take the time to get to know you and your needs, so you will have a monthly call with your Personal Advisor. They will help to manage your prescription needs and speak directly with your GP to make the process as easy as possible.
No more worrying about prescriptions running out – you can arrange delivery to your door, and discuss your needs with your advisor at any time. Because we’re truly independent, you can request product samples from any make or manufacturer to find the best care plan possible.
The Process
Talk to an advisor
We’ll arrange to contact you by phone or email to take an order of your prescription products and medication.
Place your Order
Your advisor will place your order for the next month and arrange a convenient delivery date.
Receive your delivery
Your prescription will be delivered reliably and in discreet packaging, direct to your door.
As a customer with Bladder & Bowel Home Delivery, you’ll already benefit from our discreet, reliable and friendly service that puts your needs first. In partnership with Bullen Healthcare, our discreet one-stop shop covers all your urology, ostomy, wound care and prescription medication needs. We ensure you enjoy a seamless experience by liaising directly with your GP, so you can relax knowing we’ve got you covered.
Your personal advisor will call you each month as part of your personalised care plan, to check how you’re doing and listen to your needs. If you need help sooner, simply reach out to your advisor directly, whether that’s reviewing your prescription details or changing the frequency of your deliveries.
Did you know? We also have a team of stoma and urology nurses who are available by appointment to offer you advice on any issues you may be having with your appliances. Ask your advisor for more details.
We have some free samples of the new LoFric Elle catheter, suitable for females who self catheterise. Discreet and easy to use with its unique L-shaped handle, offer available to UK residents. The world’s first catheter with an angulated handle providing a more ergonomic option for self-catheterisation.
For Women, by Women. Request your sample today! You do not need to be a member or switch your delivery company.
We have a team of clinical nurse specialists for both stoma and urology. They have many years’ experience of caring for and supporting patients, and are available to talk to on the phone, by video conference, and in some cases can provide a home visit. Our nursing team can help with any problems around your stoma or urology products, and can arrange samples to try if they feel this would be appropriate.
As a member of Bladder & Bowel Home Delivery, you will have your own personal advisor to care for your needs. They will check-in once a month to ask how you’re doing, and see what you need in your next delivery.
Your personal advisor will get to know you and your healthcare needs. They can offer advice and support on common problems, and arrange for any samples that you might want to try with your next order.
You can get advice by speaking to our specialist clinical pharmacist directly over the phone. This personalised experience with patients using stoma and urology products helps ensure the best possible care for members of our service.
We can also supply all of your prescription medication in the same delivery as your stoma/urology supplies. Pharmore Plus provides our in-house pharmacy offering you the convenience of repeat prescriptions ordered in one go.
We have a team of dedicated drivers who deliver to our customers locally, and our award-winning delivery partner DPD supports deliveries across the UK.
You can track the progress of your order, and will receive a one hour time slot once your parcel is out for delivery, so you know when to expect it.
View our introductory video for an overview of the service.
Sam is a specialist stoma nurse, with a background in colorectal ward care, district nursing, critical care and intestinal failure. She has worked predominantly in the NHS. She is also a nurse prescriber.
Nichola is a specialist stoma nurse and nurse prescriber. She has spent 21 years in colorectal and stoma care. Her experience includes stoma skin conditions, managing complex abdominal fistulas and high output stomas, as well as caring for children around paediatric stomas.
Kim is a specialist stoma nurse and has been a registered nurse for 12 years with extensive experience in intestinal failure, stoma care & nutrition. She has nursed many patients acutely as inpatients and in the community covering various specialities such as colorectal, urology, gynaecology and Encapsulating Peritoneal Sclerosis.
Luci is a specialist stoma nurse who has worked predominantly within the NHS at Salford Royal as a Specialist Nurse on the Intestinal failure Unit. More recently she has worked as a Specialist Stoma Care Nurse in the commercial sector.
Electronic prescriptions are available for England residents, and help make the prescription process between us and your GP more manageable.
The Electronic Prescription Service (EPS) sends prescriptions electronically from your GP practice to your chosen pharmacy and Dispensing Appliance Contractor – all you need to do is nominate them. You can change your mind at any time.
If you cannot take advantage of the EPS, we can still liaise with your GP directly to manage your prescription by traditional methods.
For more information see NHS Digital Services.
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