We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available [email protected]
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers ([email protected]), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock ([email protected]) B&BC’s contact for handling complaints.
Very impressed by
My card was delivered very quickly.Easy to use website clear.I found it helped me not to feel alone with my problems,many thanks
Excellent. Very helpful
Thankyou for the card. Arrived quickly & appreciated the follow up from you to check if it arrived or not.
I think it’s a great idea I’ve not used it yet as I’ve not been out the house yet but thanks again for the card
Very good service
make big difference to me now xx
The card is a great idea and hopefully when more people are aware of the urgency it requires will be better still. I get told toilets are for staff only.... that it’s health and safety that won’t let them allow the use of toilets.....some places when I have been able to use their “disabled” toilet it is being used as a dump for empty boxes etc or even deliveries waiting to be unpacked. Thank you for bringing this card to help make awareness
Card arrived earlier than expected. Haven't had a chance to use it yet but I feel more secure knowing it's there. Thank you.
Not had to use but helps knowing that I do have it
Received the card quickly. It would be great if you partnered with the NHS so the NHS logo is on the card. This might help with recognition.
Arrived very quick. Good to have the choice of both a card and an app for your mobile.
Excellent
Excellent
Very please with my card . makes life easier for me when I am out and about . thank you .
Excellent support and advice on things to help assist you
I think this is good idea for ppl that have this
The toilets are always locked at train station early morning so I have to go through the embarrassment of asking for the toilet to be opened. Now I just show my card and they’re opened immediately. I don’t feel I have to explain my problem and some businesses have allowed me to use the staff toilets without query. Thank you for making my life so much easier.
I have had this problem for 30 years, this will help me when out and about. Need to be published more, only found out from friend with same problem. Thank you so much.
A good clear card. I have not had to use it yet. However I have RADAR key but so many disabled toilets are closing. Thank you for the card.
Arrived very quickly. Thank goodness haven't had to use the card as yet. But having it does give you that more confidence to get out and not have to worry about what you have to eat or drink in case of an emergency.
Thank you for card it will be very useful to me when am shopping. I usual go to toilet a few times.not all shops let you go.so hop this card will make a difference..
I’m sure my card will come in handy. Thank you for the support!
Very helpful community
Yet to use the card, but very happy with the quickness and delivery of the card
This was for my son and has helped him communicate when he needs to go to the toilet at school
Just what you need at short notice. Invaluable to me with my condition.
I feel more confident asking to use the toilet in cafes and restaurants
Easy to apply for and the card arrived next day. Brilliant thank you so much
This is an amazing tool for me as I have been challenged by people for using disabled toilets, now I can just show my card
Fantastic and so helpful already used my card on several occasions when I would usually have been a crying wreck in pain desperate to use a toilet xx thank you
Still waiting for my card to be delivered.. Many THANKS R Amos
Thank you it’s taken a lot of stress away from the need to dash to a toilet . And it’s a very clear card to use
I’ve struggled for years with both bowel and bladder problems and with the lack of public toilets it’s been so frustrating to say the least when out and needing a toilet. More often than not I’ve had to return home. Not now!!! I used my card for the first time just after purchasing it and the staff at the store couldn’t have been more helpful. Thank you bowel and bladder community for giving me my life back.
got your card thanks
Thank you so much for my card, it has saved me so many accidents.
Quick response to my request for I can't wait card
peace of mind that I won't wet myself. If only every shop or factory etc would participate.
First rate service. Applied for card on Monday and it was delivered Wednesday. Has put my mind at rest that I can use the card in an emergency with the condition I have. Thankyou so very much xx
Card really helpful
Thank you so much the card has given me the confidence to venture out at this difficult time, would be house bound otherwise
Excellent service. Fast delivery
The card comes everywhere. No problems with its acceptance.
I have a bowel promble and the card will help with the toilet when inns to go thank you Mary cllarke
Very quick deliverly.this card is what i needed
Really helpful and inclusive. Thanks
Absolutely brilliant the card has proved invaluable thank you very much
Really handy, makes social outings possible. Saves that embarrassing situation. So simple but life changing.
Great service , card arrived in a couple of days
Not had to use it yet but it gives me more confidence to go out
Very informative! Helps me a lot.
I think its an outstanding job the community is doing
My Can’t wait card arrived exceptionally promptly and will be a great help to me when I’m “caught short”! Thank you
Thank you very much for the card, let's hope it helps
I haven’t had to use it yet but as it looks very professional I’m sure it will do the trick! Thankyou
Fantastic support and information site
I have not used my Card yet but I carry it with me always in case of any future emergencies.
Thank you for sending me i just cant waite card. I never have a problem now when i needvto go to the Loo. At at any time. I just show my card. And they let ne use thete facilitys.. this is something i been looking for, For a long time.. thank you once again for sending. I just can't wait, bowl and bladder card.
Best card I ever had just show card and you are okay. Very pleased I contact the Bladder and Bowel Community, service first class. Peter Swinney
It takes so much pressure off me when.i need toilet so my impression is that is fantastic wish i had yeats ago kind regards alan Skippen
I feel more comfortable going out with my card you sent me thank you very much from Grace Anders
Excellent quick response
A great idea and very efficient service.
Very efficient service - thank you very much.
I don't need to worry when I go out now knowing I have this card. Very pleased and reassured.
Very quick service pleased with everything friendly service
It is a good card
My card came really fast and is an excellent tool when out and about
thank you very much
Thank you to the member of your team to whom I spoke with. She was so helpful and kind and the information given was good to know about. Thank you too for the Can't Wait Card. I am certain that this has given me back a little bit of confidence on going out, although leaving the house is an ordeal. Things have been hard for me just lately, so I apologise for the delay in getting back to you. Please keep up your good work, you are all doing a good job to help people with a similar problem to myself. Please, why is it some people can understand we have a problem whilst others don't want to know? Very many thanks to you all. Janet Cowan.
Such a reassurance to know I have this in my purse. Not used it yet but I'm confident it will be helpful, it's clear & concise & will be informative in urgent & embarrassing moments.
Brilliant service!
Speedy delivery of my new card, thanks so much it's is really appreciated.!
Lovely Customer service, very polite and seems they will go out of their way to help you get your prescriptions and accessories very quickly and that really pleases me 🙂 thank-you & keep it going!
My card has now arrived and I have used it. Thank you so much
Thank you for sending me this helpful card. It now lives in my handbag ready to be used when needed.
What an excellent idea. Giving those that have to make frequent visits to the bathroom the opportunity to go out without worrying about embarrassing accidents.
Sorry not had chance to use it yet but card was delivered very promptly, thank you.
my card was with me in a couple of days . thank you .
I filled form in online 5am ish within days card arrives thanks so much excellent service
The card arrived very quickly. I haven’t had to use it yet but peace of mind to know I have it. Lots of useful helpful information on the website.
Thank you. Great support and information made easily available.
The freedom I feel carrying the card gives me peace of mind and takes the anxiety out of all my social events. It's brilliant. Life changing.
Great idea wish I had the card earlier,
Great idea having a card to show people instead of trying to ask for help and struggling with embarassment.
This is gonna be a great help thank you again
Received my card within a few days
Very good service.
The card has given me more confidence to leave the house for longer period of times
useful and helpful
Excellent idea. Could be very useful when out shopping and toilets are busy with the disabled one empty. It has solved some of my anxiety problems when going out.
Thank you for this card it's been a life saver. Most shops will let you use their facilities.
Excellent card,very handy to have if when I do go out and im not close to any toilets, i hopefully can hand this to any establishment close to me and again hopefully they will be more understanding to my needs.thankyou
Good service
It works good
As I have not tried yet, I haven’t got experience yet as to know how business people and others will give access to their toilets facilities
Fantastic idea, thanks
Peace of mind to have the card to show instead of the embarrassment of trying to explain. Thank you
Used it last week and everyone was like of course 😍 made it so much easier and I didn’t feel cheeky
A friend of mine made me aware that there was something for someone with ulcerative colitis. The process was so easy and I'm just relieved to have an option if I need it. Superb idea.