Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

Request a Callback
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Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.67 Average

1365 Reviews

Sonia Wright

What a relief I got the card

Posted 1 hour ago

Geraldine Brierley

Informative, helpful and good to know there is support out there when the subject can be hard to share due to embarrassment. Can't wait card was easy to apply for and arrived very quickly. Luckily not had to use it yet but peace of mind knowing it's in my purse.

Posted 5 hours ago

Anonymous

Absolutely fantastic used the card the other day no problem

Posted 16 hours ago

Anonymous

Given me a new sence of freedom, because i could'nt go far or for long because most shops now dont have public loos. Every where i go now i just show my card and it is accepted. Thanks a million.

Posted 21 hours ago

Anonymous

Thank you for my card I only just receive it yet to use it but thank you.

Posted 1 day ago

Carole Pierce

The card came real quick but havnt been out to use it lets see who will allow me in non public toilets which are far and few between

Posted 1 day ago

Anonymous

It feels so nice to know someone understands and can help to make life easier and less anxious.

Posted 1 day ago

Anonymous

Thank you for sending me this life saver card..also got a radar key. So helpful.

Posted 1 day ago

Leslie Sedgewick

Keep up the good work that you do, many will find your service the help they need.

Posted 1 day ago

Anonymous

Qucik and easy to get the Card. Thank you.

Posted 1 day ago

Hayley Evans

Brilliant service thanks

Posted 2 days ago

Anonymous

Hi Thank you for the speedy delivery of the card for my daughter. I have used the card in 3 different establishments as a non customer with no problems. So far so good! Thank you

Posted 2 days ago

Edith Watt

I received card very quickly, and have used it once alreadyl. Thank you.

Posted 2 days ago

Anonymous

Thank you very much for card for toilet this will come in very good use.

Posted 3 days ago

Anonymous

This card has been a life saver since I've received it .. Some shops refused to let me use the toilet but others couldn't be anymore helpful

Posted 3 days ago

Anonymous

Didn’t even know this was a thing until a friends told me and now it’s going to make life a little easier hopefully. Very friendly service and card arrived promptly

Posted 3 days ago

Anonymous

Received the free 'I need to use the toilet' card very promptly. So grateful as my Dad is due to have his bladder removed fairly soon.

Posted 3 days ago

Anonymous

Not used the card yet but gives me peace of mind in an emergency Thank you

Posted 4 days ago

william darby

Hi it's a really good idea for people who have problems. I didn't know about it till a friend told me about your community I've used my card once so far and the staff were happy to help. I will keep it with me all the time many thanks william.

Posted 4 days ago

Linda Campbell

Great card there when I need think it's a good idea will be a lot of help .

Posted 4 days ago

Jack Thompson

I would like to say my grateful thanks to you for sending me the toilet card, Following my operation for cancer of the Bladder. Having this card in my wallet gives me so much more confidence when I am out shopping etc.should my needs arise.

Posted 4 days ago

Andrea Walker

I have severe heart failure & my kidneys don't work without a lot of water tablets, this card is a God send, thank you x

Posted 4 days ago

Anonymous

I think this card is marvellous! I have not yet had the opportunity to use it, but I wish I'd had it years ago!

Posted 4 days ago

Anonymous

Very grateful for this card. It should make life with IBS much less stressful after many years of anxiety.

Posted 4 days ago

Maen Al Mohammad

Thanks for your help, it is good to used when I need it especially, when I am going outside my home for shopping or anything else.

Posted 4 days ago

Anonymous

Such a support with regards to how to manage potentially humiliating situations.

Posted 5 days ago

Anonymous

Thank you for the card it is very useful

Posted 5 days ago

Lisa hughes

But unfortunately it was taken , and I don’t know how to replace it,

Posted 5 days ago

Anonymous

Fantastic

Posted 5 days ago

Brian Whitters

I haven’t had the need to use the card yet

Posted 5 days ago

Anonymous

Brilliant idea, however it’s too easy to get one. Maybe non sufferers will start getting the cards and abuse them? Maybe evidence is needed to obtain the card?

Posted 5 days ago

Anonymous

As an MS sufferer it’s great to have the peace of mind to know that if I need to go ASAP I have the card to help gain access to toilets anywhere I go. Makes it much easier to have days out without worrying as I used to avoid going out...Just in case

Posted 6 days ago

Anonymous

Great idea!

Posted 6 days ago

Anonymous

Thank you for the free can’t wait card. I’m so glad my nurse directed me to your site as I never knew the card or key existed. I am new to this and need to look at the site properly. I’m sure il find many a helpful thing there. Even the card and key will make life easier

Posted 6 days ago

Kevin Whitworth

Haven't had to use it yet, but it turned up quickly. Ta! 🤗

Posted 6 days ago

Anonymous

It is a great idea very helpful.

Posted 6 days ago

Margaret Krynen

Its a very good idea as there is many of us out there with bowl probs ect but just have to say i have not recieved my card regarding this

Posted 1 week ago

Anonymous

I wish I had known about this card sooner. I’m relieved to be carry it with me. Just knowing that I can show it without hopefully having to encounter any embarrassing explanations, means such a lot to me. I’m constantly trying to rush somewhere I know I won’t encounter a reason behind why I need to use facilities. So thank you so much x

Posted 1 week ago

Anonymous

The "Can't wait" card is a clever idea, supportive of a group of people who have conditions that are awkward for sufferers and which healthy people would prefer not to think about. But we do have to rush to the toilet and the "Can't wait" card gives us some legitimacy. I just dread showing my card to a queue of people and not getting it back.

Posted 1 week ago

Anonymous

Having the card has been a great help

Posted 1 week ago

Anonymous

It's good to have on you , if you ever need I'm glade I got it thank you

Posted 1 week ago

Anne Watt

"Just can't wait" card not yet used so difficult to assess but should be very useful.

Posted 1 week ago

Anonymous

I found a lot of places would ask if I would buy a coffee or like, to use there facilities, and other places I would plead to use there own toilet as was emergency. Have used the card twice now and found it a lot easier,

Posted 1 week ago

Lorraine Anderson

This service ìs amazing and I only just found out about it. Now that I have my card it takes away the anxiety of searching for a toilet, especially as there are fewer around today. Have told several friends who are going to join up.

Posted 1 week ago

Anonymous

I've been living on tenderhooks every time I went out I had to look for the loo first to make sure it was near enough so I didn't wet myself thank u so much for the card its made my life so much easier I've used it twice

Posted 1 week ago

Anonymous

Good to know your not alone.....and the I can't wait card gives us a bit of dignity

Posted 1 week ago

Joanne Cohen

It is very good thankyou

Posted 1 week ago

Anonymous

amazing friendly support

Posted 1 week ago

Chloe Williamson

Amazing

Posted 1 week ago

Anonymous

Wish more people knew about it, shop staff etc. Very useful to have.

Posted 1 week ago

Bridget Crawford

Great information

Posted 1 week ago

Phyllis Metcalfe

Really hope this card does help so annoying to have t be a customer o use a toilet.

Posted 1 week ago

Denise Loveland

great paperwork and pleased with the cad

Posted 1 week ago

kath davies kath davies

This is a very important community for so many people affected

Posted 1 week ago

Anonymous

Very pleased with this card. I suffer from ibs and have bladder problems. The card has helped me a lot and has given me more confidence when I'm out. Only thing I can say is it needs to be advertised more. I only found out about it. Through a friend.

Posted 1 week ago

Brian Wright

Most helpful people at a very difficult time. Helped with supplies. Took the stress out of having to find it all yourself. Very courteous and knowledgeable. Highly recommended.

Posted 1 week ago

Anonymous

excellent service quick delivery 5 stars

Posted 2 weeks ago

Doreen Blackburn

I think it is a very good as some shops don't have toilets

Posted 2 weeks ago

Anonymous

Helpful and efficient

Posted 2 weeks ago

Don Liyanage

I have not as yet had occasion to use my card, however it has given me a great deal of confidence when I am out and about, knowing that I have a card that I can use in many places.

Posted 2 weeks ago

Joshua Pilsbury

the card is fantastic, it really helps however i would change the font to be easier to read.

Posted 2 weeks ago

Anonymous

It's a brilliant idea I've not had to use it yet. But I hope it will be recognized when I do.

Posted 2 weeks ago

Jennifer Barr

I have downloaded the APP but when I open it up the card appears for about 2 seconds before the APP closes down again. But I do have the card you sent that I can use!

Posted 2 weeks ago

Anonymous

No waiting around for my free card 🙂 My "Just can't Wait" card arrived really fast! Not needed to use it as yet, but I feel much happier now I have it on my person. Fantastic service!

Posted 2 weeks ago

Anonymous

I found the website very informative and helpful. It is good to feel one is not alone with whatever bowel or bladder problem one has. I suffer from OAB and find the little “ just can’t wait “ card very useful.

Posted 2 weeks ago

Anonymous

Thank you so much for the Just Can't Wait Card! You have no idea how much this will help in moments of great frustration!

Posted 2 weeks ago

June Mcdaid

I am writing to say that iv not yet used my card but will let you know how thing,s go when I do nead to I have been showing friend,s at a center I go to for people with troble like myself I'm trying to get about a doz cards to hand out to them I'll be sending a text soon when I know how meny is NEADED if it,s aloud that I can get them for OUTHER,s iv also heard of a key you can get I'll be trying to find out more about that. Thank you for your help Mrs June mcdaid Edinburgh EH44ET.

Posted 2 weeks ago

Anonymous

Having this card feels that I can now use a disabled toilet, not having to rush and feel under stress as before.

Posted 2 weeks ago

Kirstie betteridge

It's been so helpful knowing that I'm not going to have a problem if I go out in the public, but there is still so many shops, pubs that still won't let you go to the toilet when you need to or they don't know anything about the cardX

Posted 2 weeks ago

Mary Bain

I have used my card and it gave me access to facilities I could not have had without the card.

Posted 2 weeks ago

Anonymous

Recieved my can’t wait card not used it yet but will in future nothing worst than needing toilet urgent but don’t want to tell a full store etc Recommended thank you

Posted 2 weeks ago

Anonymous

Providing the ‘Just Can’t Wait’ card is a fantastic resource for people to use - very grateful for receiving it. However, I was shocked and very disappointed when it arrived by post with a sticker on the envelope clearly telling the postman and other handlers that the recipient had bladder and bowel problems. Perhaps you should review the corporate labels used as they are not respectful of sufferers dignity.

Posted 2 weeks ago

Elaine Reason

I haven’t had the need to use it as yet but it’s so reassuring knowing l have it with me at all times

Posted 2 weeks ago

Gerald Baxter

This has been a great help Iv used the card in a number of town all over n ireland as I travel a lot found when I show the card the staff all over very helpfull Again very greatfull for the card Kindest rgs Gerald

Posted 2 weeks ago

Dianne Horne

I was really pleased to receive my "Just Can't Wait" card, as yet I haven't had to use it but having it with me all the time gives me the reassurance that I would be able to access a toilet quickly if I needed to. An absolutely brilliant idea and such a helpful team. I feel that it has changed my life already.

Posted 2 weeks ago

gary hill

Had trouble in pass with going toilet in shops where there was no public one this card as help a lot thank you so much

Posted 2 weeks ago

Anonymous

This card is a fantastic idea. Having this kind of issue is embarrassing enough, without having to explain it to a stranger to hopefully use their facilities. Having this card means less embarrassment/anxiety when out.

Posted 2 weeks ago

Anonymous

Thankyou so much for your support this card will change my life.I had no confidence to go out in fear of not finding a toilet .its nice to find out there are people out there that do care and your not just a number in the system .thanks again .

Posted 2 weeks ago

Laurina Lorraine Hall

This is a great card ,it saves a few accidents when out and about ,gives me a bit of confidence knowing I can use my card while out shopping .

Posted 2 weeks ago

Anonymous

I received this card a couple of weeks ago. As yet, I haven't needed to use it, but it has given me more confidence to go places knowing that I can show this card if necessary. Thank you for this, much appreciated. Keep up the good work xx

Posted 2 weeks ago

Anonymous

Very good and quick service the site is very informative

Posted 3 weeks ago

Ruth fishwick

I'm so happy now I have the bowell and bladder card you sent me.now I feel like I can go out more without worrying and feel more confident. Thanks so much.Ruth fish wick. X

Posted 3 weeks ago

Irene Watson

So glad. Ihave my new friend ! I feel much more confident when I go out .........Have yet to use it which is great ,,,,

Posted 3 weeks ago

Pauline Stewart

The card is amazing saves so much time and embarrassment. I actually thought it came with a radar key though

Posted 3 weeks ago

Margaret Price

thankyou, it wiill make going out a lot easier, my confidence is at an all time low but with this card i can stop worrying so much. my diagnosis of MSA is an ongoing serious problem only getting worse as time passes so any help is invaluable .

Posted 3 weeks ago

Ingrid Bath

Used the card for the first time and the staff member that I showed the card to had never seen one before. They were quite reluctant to let me use their toilet. After begging and showing the card again they let me use it. Afterward they said they had learned a lesson from it. More awareness should be taught some how.

Posted 3 weeks ago

Geoffrey Ellis

A simple little card which provides a lot of reassurance.

Posted 3 weeks ago

Anonymous

Excellent it may help me get out more. Thank you very much.

Posted 3 weeks ago

Dee Banner

This card is an absolute life saver for me, the time that I've had to go urgently and knowing that majority of places now acknowledge the card and the individual user is getting better but I still believe all public places should accept it

Posted 3 weeks ago

Iris Pritchard

I ordered this on behalf of my mother she was so impressed was sent to her in less than four days thank you so much

Posted 3 weeks ago

Nigel Scott

This is such a great idea however the majority of places that I have tried to use the card in will not accept it and refused me access because of health and safety.

Posted 3 weeks ago

Anonymous

Not used it yet but it's a comfort to know it's there

Posted 3 weeks ago

Elizabeth Gracey

Very quick and straight forward. Card arrived in good time. Feel safer with it now. Many thanks

Posted 3 weeks ago

Elizabeth Veal

Think it’s a brilliant idea, never heard about this before, will be very useful to myself and anyone who needs urgent toilet, ty

Posted 3 weeks ago

stephanie raybould

applied for the card as i suffer with sudden bowel movement the card came with in 3 days of applying very impressed

Posted 3 weeks ago

Anonymous

Just right n good for my bag

Posted 3 weeks ago

Jonathan Goodman

I think the text “I just can’t wait” needs to be clearer, as some people might not understand what is says if their English isn’t good

Posted 3 weeks ago

Anonymous

Very helpful, lots of information available.

Posted 3 weeks ago

Anonymous

It's a great idea and it does work rather well but theirs really needs some kind of link to the NHS on the card as occasionally people don't believe it's a real thing.

Posted 3 weeks ago

George Burgess

I have found this card to be invaluable, it has made my trips into my local town so much more easier, especially now not having to worry about trying to find a public convenience. I cannot thank the Bladder & Bowel Community enough.

Posted 3 weeks ago