Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
  • A FREE RADAR Key

Request a FREE complimentary item sample from our Home Delivery Service.

We have two flexible options available

Have prescriptions AND appliances delivered in one convenient package.

Have ONLY your appliances delivered, leaving medication between you and the pharmacy.

Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.

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Home Delivery Team call you back at your convenience.

How our service works

Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.

Your personal advisor will contact you by phone or email (your choice) on a pre-determined date to take your order of appliances and medication.

Your advisor completes a stock check with you, you place your order for the next month, then arrange the most convenient delivery date. Ordering is flexible from month to month, which means you don’t end up stockpiling products unnecessarily.

Your appliances and prescriptions are delivered by either our friendly and reliable local driver or our trusted partner direct to your front door, or other specified destination.

Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

7 great reasons to join

  • You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
  • Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
  • A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
  • All your appliances and prescriptions delivered in one convenient package every month.
  • You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently asked questions

Is contact with Bladder & Bowel Community members controlled by the B&BC?

Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.

What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Who do I contact about the Bladder & Bowel Home Delivery Service questions?

The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org

Do B&BC refer people to the Bladder & Bowel Home Delivery Service?

Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.

Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?

Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.

What happens to the money that the Bladder & Bowel Home Delivery Service raises?

Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.

Do the Bladder & Bowel Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?

Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.

Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?

No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.

Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?

Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.

What will the implications for B&BC be should the partnership go wrong?

B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.

What is the the Bladder & Bowel Home Delivery Service complaints procedure?

Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.

Request a FREE complimentary item sample from our Home Delivery Service.

4.72 Average

689 Reviews

Peter Mizon

Very good prompt delivery makes it a relief as in our town they are closing a lot of public toilets.

Posted 1 second ago

Eileen Cooper

Excellent follow up service,,regular phone calls to discuss the is soft products ensuring they are the correct ones for your personal need. Especially happy with the need to use your toilet card feel so much more confident when going out.

Posted 12 hours ago

David Kliber

Not exactly happy , but a positive and confident attitude now with it sitting in my wallet

Posted 13 hours ago

Anonymous

Thank you for such a simple yet effective card . I am quite young to suffer from diverticulitis so often people would comment if I had to use the disable facilities now I don't have to fill embarrassed and pressured to wait . Also being able to show this to places that don't always have a facility is a god send people are much more generous to help after seeing this card. Many many many thanks.

Posted 22 hours ago

Anonymous

The please help card,looks very professional,have not used yet but hope it helps

Posted 1 day ago

Anonymous

Quick delivery of the "can't wait" card. Reassuring to carry just in case.

Posted 1 day ago

Surridge Tricia

Because on the first week I used it twice! No questions asked in b&q lovely lady helped me straight away! She reconised the card and made my feel very relieved 😌 Second time was in my local town a helpful man showed me the toilets! At the back of his shop ! Made a big difference to my life! Thanks 🙏

Posted 1 day ago

Stephen Newman

Great card really helps others no when i need to go i need to go very soon and cant wait thanx so much

Posted 2 days ago

Ann marie Parker

The just can't wait cards are brilliant because I can go in any cafe or resurant or pub to use the card and it's so easy to use to show them the card and they say yes

Posted 4 days ago

Anonymous

I received the Just Can't Wait Card very quickly.

Posted 4 days ago

Lorraine Wren-Jones

There is nothing worse when you have desperate for the toilet, and you haven't made it in time, its awful. It really helps, you simply don't have to say anything, other than show the card. I think the only thing I would change about the card, would be the font that's used for 'Just in case!). I would just have that as a standard font, like aerial or somthing. Other than that, it has a full 5 stars, fantastic! 👍🏻

Posted 4 days ago

Anonymous

It not to bad

Posted 5 days ago

LORRAINE KING

it will be used whilst on holiday and on the plane which I was having major concerns about Thank You for your help

Posted 5 days ago

Patricia Brown

The ease of obtaining a card without problems

Posted 5 days ago

William Watts

It makes life much better knowing that you can get access to toilets ie providing cooperation is given to us

Posted 5 days ago

Anne Taylor

Lot easy to go to the toilet as priority

Posted 5 days ago

Anonymous

Not had to use the card as yet, but I think it will give me some confidence to know I can use it if required. I do hope establishments will allow a person with this card to use their facilities.

Posted 5 days ago

Deborah Williams

The card has been beneficial to my toilet needs..

Posted 6 days ago

Ashley O

Made me feel welcome & "normal". Quick delivery of the card. Thank you!

Posted 6 days ago

Anonymous

Just having the confidence off having the card takes the stress off going somewhere without public toilets x thank you

Posted 6 days ago

Anonymous

Used the card a couple of times,had to laugh, the only place to query it was the local chemist when I was collecting my medication.

Posted 6 days ago

Elizabeth Pearce

Having the card gives me peace of mind. I only hope that if I need to use it that the shop I am in or other places will accept the card and help me

Posted 1 week ago

Jacqueline Minte

Before I was lonely 😢 and on my own in terms of people support, I came across the wed site and got my card to go to the toilets and not have to wait in the quee. I do have a radar key with open any toilet here or in Europe , this has given me the confidence to go out to place and start enjoying my life , the staff when you order your supplies are so friendly it almost like the family once again thanks a million for a the support you have given me

Posted 1 week ago

Juli Paschalis

I did not think the card would be so useful quite so quickly but it was great to be able to show it to a shop assistant when I delivered some bric a brac to Ty Hafan, a charity shop which raises funds for terminally ill children. THANK YOU!

Posted 1 week ago

Anonymous

Used my new card for the first time last week with no fuss or embarrassment in a cafe with no customer toilets. FANTASTIC

Posted 1 week ago

Anonymous

great help

Posted 1 week ago

Richard Bayliss

It has made me realise that I'm not alone. It gives you the chance to communicate with others in the same boat. It's something that I am struggling to deal with let alone talk about because I find it so in dignifying. The people are so kind and always there when nobody else can be. It helps me believe that one day I might beat this.

Posted 1 week ago

Lynne Prest

It's comforting to know I have my card in my purse to access a toilet almost anywhere .Thankyou ,I'm now much more confidant going out

Posted 1 week ago

Anonymous

Was able to use card twice in places where normally only staff use.

Posted 1 week ago

Mary Everist

There are occasions when we just can't wait so it is very comforting to have this card so we can jump the queue if absolutely necessary.

Posted 1 week ago

NEVIN GUNDUZ

Thank you for helping as I am so happy ,I get my card so quick

Posted 1 week ago

Susan Hawkes

Now I have a card where I feel I can just show the card and feel people may be more helpful to my needs so this gives me a bit more confidence when I can go out thank you

Posted 1 week ago

Gidget Williams

Yes I’m happy ive received my card.Thanks for your support.

Posted 1 week ago

Marc Beaumont

Since receiving my Can't Wait card, I have needed to use it twice whilst I have been in town shopping. On both occasions I was immediately shown to the toilet & treated with respect.

Posted 1 week ago

Anonymous

Thank you for my free “just can’t wait card” It arrived very quickly through the post and I’m sure I will have great benefits using it.

Posted 1 week ago

Anonymous

Fantastic, free 'just can't wait' card

Posted 1 week ago

Anonymous

Peace of mind, having the Just Can't Wait Card enables me to relax and enjoy going out.

Posted 1 week ago

Anonymous

Bought for my 12 year old who is struggling with IBS. This has given her added confidence to get out and about.

Posted 1 week ago

sue jones

This card is a life saver to have in wallet , handbag . Bonus being free

Posted 1 week ago

Sandra Mccoll

I think the card is brilliant as I don't have to explain myself anymore on why I want to use the toilet when I'm out

Posted 1 week ago

Christine Schofield

Really makes life a little easier to go out knowing/hoping shops/restaurants/hotels ect will accept these cards

Posted 1 week ago

Helen Heasman

It’s a great asset to me as having been diagnosed with bowel cancer nearly 3 yrs ago & been cured hopefully I sometimes need to use the toilet suddenly.

Posted 1 week ago

malcolm ratcliff

The card is very helpful for when I've got to use a toilet.

Posted 1 week ago

Gail Butler

its great its made me feel more positive about going out and about in my daily life thank you

Posted 2 weeks ago

Anonymous

Love my free Just Can't Wait card, it saves me a lot of embarrassment when I'm out of I suddenly need the loo and there are no public ones available. I think it's great! Thank you.

Posted 2 weeks ago

Anonymous

Just by listening to me and knowing someone understood how I was feeling made a difference to me. The card which was suggested came within 3/5 days. I haven't had to show it as yet, but just knowing I have it with me helps me to become more relaxed knowing at work if they decide to be off with me or try to say I can't go just yet!!! Now I know I can just show the card and they must let me go. I can't thank you enough for making my life just that little bit easier Thank you

Posted 2 weeks ago

Carol Heslop

I suffer with incontinence frequency and having the card gives me more confidence.

Posted 2 weeks ago

Anonymous

Hi I think it’s realy good especially when you have problems with either bowels or bladder I suffer with both plus I’m disabled so yes it’s realy good can I just ask as well it says you also receive a key for disabled toilets which would realy help me how do I get one from you thnxs

Posted 2 weeks ago

Anonymous

Have not long had this card, as yet I haven’t used it yet. However it has given me peace of mind & I’m more confident I can now go into town without too much worry. & hopefully it wil be less stressful. Will be going to town in the next day or two and I’m now looking forward to it. Thanks to my card.

Posted 2 weeks ago

Anonymous

Thanks for the card.

Posted 2 weeks ago

Anonymous

Lots of advice & many materials that I could purchase

Posted 2 weeks ago

Anonymous

I received my just can't wait card a couple of days after ordering it. I have used it whilst out shopping. I was treated with absolute dignity and priority and was so pleased that the card was recognised without me having to explain. So pleased I applied, this certainly will change my life and my hopefully give me more confidence whilst out and about

Posted 2 weeks ago

Karl Robinson

Arrived quickly not had chance to use it yet but now feel safe knowing I have the card and hopefully won’t have any problem using it

Posted 2 weeks ago

Sharon Rodgers

Firstly I'd like to thank you for mine. I've found it very helpful and saved me some embarrassing situations. Thank you again x

Posted 2 weeks ago

Julie Robson

The card is a god send! Primark was the worst to convince as “we have never seen this before and not certain is real” The consequences of not letting me use their loo soon convinced them! Every other shop have been curious but brilliant! The card allows me some dignity n that is priceless

Posted 2 weeks ago

Anonymous

Absolutely life saving card. I have suffered for years with over active bladder and this helps me greatly.

Posted 2 weeks ago

Anonymous

Not been anywhere yet to try it

Posted 2 weeks ago

Anonymous

arrived quickly! Made me feel more confident about travelling further from home again!

Posted 2 weeks ago

Bernadette Walker

Now that I have my card I do not have to get stressed trying to find a toilet in the usual way

Posted 2 weeks ago

Anonymous

Haven’t had the chance to use it yet as I’m poorly but I think it’s a brilliant idea and looking forward to using it it gives piece of mind knowing your not stuck

Posted 2 weeks ago

Anonymous

Its perfect fits in slot in my phone case. Nice and handy to use I haven't used it yet as I've been housebound. But getting better and having the card give me confidence to go out.

Posted 2 weeks ago

Miss carol Chick

I am very pleased that I have my card. I feel better going out and knowing I can use toliles

Posted 2 weeks ago

Affen Wilson

They take good care of me and have helped me a lot over the past few months

Posted 2 weeks ago

Christine Duke

Thankyou so much for my bladder & bowel card, as yet have not used it I was very uptight about travelling on the aircraft this card will take the fear away

Posted 2 weeks ago

Anonymous

Excellent idea, great confidence builder, knowing you can present the card instead of having embarrassing or awkward conversations in public places really makes a difference. I wouldn't go out without it 😊

Posted 2 weeks ago

Deborah Lownndes

Very easy to apply for ,fast and efficient,and the card as already been of value .thank you.

Posted 2 weeks ago

Lou Bones

It has given me piece of mind! I now can go out without the worry of looking for a toilet. Thank you so much.

Posted 2 weeks ago

david wood

Card very clear, just hope is usable in various locations.

Posted 2 weeks ago

Anonymous

Thanks for the Just can't Wait cards, I asked for two: one for a friend who has had the whole of his bladder and bowel removed, and now is sporting two stomas, and the other for a needy family member who is way too shy to push to the front of a queue for the loo. Having nursed my husband through 3 years of stoma wearing, I realise how the general public are so poorly educated about the whole condition. Cards like these are very useful and are great for those who find it difficult to ask when in desperate need. Thanks again.

Posted 2 weeks ago

Barbara Smith

The Cant Wait card will be very useful when out and about, it gives the you complete confidence.

Posted 2 weeks ago

Hunter Bernadette

I now have an information card that when required hopefully shops etc. shall accommodate me when urgently require a bathroom. Excellent for people with these types of illness. Information page for people very clear and helpful.

Posted 2 weeks ago

paul wiliam rawlins

by being fast and efficient in replacing my card , polite and understanding staff

Posted 2 weeks ago

Steven Mullington

Very happy with receiving my card nice and promptly. Hopefully I won't have the need to whip it out that often but at least it will always be there.

Posted 3 weeks ago

Pauline Prince

I go to a local large shop and in the past have asked to use there toilets but was always told they are for staff only , however since i got my card i showed it to one of the staff and was taken to the staff toilets , so the card has worked for me .A big thank you to you .

Posted 3 weeks ago

Anonymous

I was able to find out more about my condition and reading about different areas of the community.

Posted 3 weeks ago

Anonymous

I haven’t had to use it yet because I have been near toilets but told a lady I met in Marsden about the card she had never heard about them so I showed her mine and told her where to get it from also told her about the Radar key I am sure I will be glad of my card

Posted 3 weeks ago

Anonymous

Appreciate having the card in case of dire emergency. Not sure I'll be bold enough to use it though.

Posted 3 weeks ago

Pamela Hayes

Having the card as made a big difference to my independence. I have to take medications for My bladder weakness and also rely on Incontience pads it’s always been a nightmare to go out to large places eg Theatre or Arena’s were there is a large queue for the Ladies toilets, This card gives me more exceptence that people are aware of My problem and availability to receive priority to use facilities, over the years my condition as Made it hard for me to go out for long periods as I have had so many Incontience accidents always having to carry extra clothing with me at all times being really enbarassing this card is fantastic thank you.

Posted 3 weeks ago

Elizabeth Hartwell

This card is the most important thing you can carry with you apart from a donor card, as when you are taken short in a shop at least you can ask to use their toilet.

Posted 3 weeks ago

Anonymous

It’s amazing, I’ve only used it once so far but really has given me the confidence to be able to go out and not worry about where the next toilet is

Posted 3 weeks ago

Claire Wright

Having this card has made it slightly easier, because i dont feel so scared going different places i dont know, as if i cant find any toilets in desperate need i feel i can go into a shop and use the card.

Posted 3 weeks ago

Anonymous

Card gave me peace of mind if I urgently need a toilet and no public/shop one available.

Posted 3 weeks ago

Agnes Taylor

I haven't used my card yet but it will be very useful when I have to

Posted 3 weeks ago

Anonymous

Quick response and delivery of card, haven't needed to use it yet

Posted 3 weeks ago

RICHARD CLOUGHER

I haven't used it up to yet but it's an excellent idea for the people that have bowel & bladder condition, I hope the shop that we ask recognise the importance of the can wait card,

Posted 3 weeks ago

Christopher Ash

The card is good but I think that the addition of the message in another language eg Spanish would be helpful for people going on holiday

Posted 3 weeks ago

Neda Mehdinejad-Brown

Make my life much easier thank you 🙏🏻 so much. Very helpful

Posted 3 weeks ago

Anonymous

I was so alone with my problems before, now I feel a little more secure with my card.

Posted 3 weeks ago

Anonymous

Very helpful indeed

Posted 3 weeks ago

John Fish

By using your card I hope that my car journeyss will be less traumatic and I won't need to stop in lay-bys to pass urine.

Posted 3 weeks ago

ANDREW CARTER

Very good thing to have,didnt realise there was such a thing!

Posted 3 weeks ago

Patricia Horwood

I have yet to use it but I think it is a brilliant idea. When in pain and can’t wait then it is wonderful to know u can just go.

Posted 3 weeks ago

austin lindsey

my daughter ordered my card but i now have the freedom i dont have to panic about finding a toilet very grateful

Posted 3 weeks ago

Anonymous

Fast delivery of card, and it's a great idea!

Posted 3 weeks ago

Marlene Bell

I'm happy with the service and how quickly I received my just can't wait card. ☺

Posted 4 weeks ago

Anonymous

My son has austism and has no control over his bowels it helps out and about to have some were to change him showing the card helps me and my wife getting him change

Posted 4 weeks ago

Anonymous

It's a wonderful card, it's really helpful when I don't feel confident enough to explain why I need the toilet. I can just show the card. Thank you!

Posted 4 weeks ago

Anonymous

The just can't wait card is super. Used it after a week of receiving it and im very grateful to you all. Will be good to have it just incase.

Posted 4 weeks ago

Anonymous

Hi,thankyou very much for my card it's a great releif to know I can go anywhere now,but unfortunately not been able enough to to get out and be able to use my card but looking forward to using it I recommended this service to a couple of friends who now have their cards to and so relieved they hadn't known anything about it,a great thing to have,thankyou again. Janice

Posted 4 weeks ago

Anonymous

I have only recently received it but I am sure it will be very useful. Thank you.

Posted 4 weeks ago