We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.
Interesting articles.
The card is very useful thankyou as its hard when people cant see your condition and you are in pain and need to go.
The card will come in handy when I go on holiday. Thank you so much
Marvellous so useful whilst out and about. Many thanks
So grateful to have the "can't wait" card. Was travelling from Ledbury to Fareham last Sunday (with an ongoing bladder infection) & desperately needed the loo. Expected to use the toilet at Chievely services, but they were not available. Fortunately I spotted a side road with houses, off the A34, so I rang the bell, showed my card & was instantly taken to a toilet. The relief was enormous!!
not had to use it yet
As yet not used.I hope people will under stand my needs and the card will help thx
I am glad I got the card it has given me peace of mind that I can use it in emergencies thanks .
Received really quick through the post great service
Thank you, it help me to ask with confident that I need wash room.
I'd never heard of this until I went looking for a radar key and then found the free Just Can't Wait Card. I've only used it once and I was very nervous, the person in the shop said she had never seen one before but let me use the staff toilet. On my way out I thanked her and she said she was happy to help and said it was a great idea.
Ordered card on Monday received it Tuesday excellent. Very nice people to talk to.
Thank you for sending the card so quickly, it's made a huge difference to my confidence on leaving the house.
I haven’t used it yet but it was very fast delivery thanks x
This card is so helpful, fantastic that it has been created, really provides support for people with these conditions
I never knew this card existed, I'm so glad it is because I have servere IBS and it rules my life it as done for a long time, theres certain shops I like to go in but they have no toilets for customers but now with this card they cannot refuse me which is absolutely brilliant I cannot thank you enough, everyone who as bladder or bowel problems should get one. THANKYOU 😁😁😁😁
Hi I’ve suffered with ulcerative colitis for over 40 years and I have good days and bad days and I can tell you that the card is a god send I don’t what I’d have done without it thank you so much Michael
Brilliant idea saves any embarrassing moments. It proves that you genuinely need to use a toilet without the third degree.
Only recently received my card and find it very useful when the need arises. Most people are very understanding of my situation. I wish I'd known about it earlier. My doctor did all the footwork to find the community and it's really good that she is up to date on this information. I carry my card all the time and feel more confident when I go out now. Hopefully no more of those embarrassing moments. Thank you for sending my card and keeping in touch.
Card arrived in a few days after completing application. Not had to use it yet 🤞🏻🤞🏻.
good u can get a crd for this, i got one already from someone else, had probs on holiday, using toilets, so this will come in handy, a good idea
I heard about Bladder & Bowel Community on television a little while ago and decided to apply for the card when I turned 65. The application was easy to complete and I received my card very quickly. I would certainly recommend the Community. I haven't used it yet but I feel safer having it in my bag. I know the Bladder & Bowel Community offers other things but I haven't looked into it yet.
Thank you for the “can’t wait card” luckily I haven’t needed to use it yet, but it is a great weight of my mind to have it! Thank you
All I can who ever thought about this idea is brilliant. I am no longer fearing to go out as knowing I got the card and can use the toilet anywhere. Thank you for supporting us.
Thank you for getting back to me. Please advertise the card on locale radio. Free news papers. Even on television. Let companies know once they see the logo . they will be ready to offer help. Also print the holder name to make it look genuine to employers. Thanks
It's good to no about these cards ,and iv used it a few times .Unfortunately theres a lot of places never heard or seen these cards . I have family in retail, and they have seen mine ,and now if they get shown the card ,they understand what it means thank you
I find it very helpful, I’ve not yet had my cystectomy but am soon and any advise I look for I can ask on the community page.
I suffer with ids which effect me day to day need I allso have fibromyalgia the pain is really bad so can’t work far to find toilets
Can't wait Card, a very good idea!
Before receiving any help and information I was housebound. With the help and support I'm receiving now I am out more and relaxed thanks to the Bladder and Bowel Community
Thank you for my card I didn’t even know such thing existed but it will be very helpful in the future thanks again
Very pleased with my card. Have only used it twice since I received it but had no problems at all.
Amazing. I think it's a wonderful thing to have available.
Happy to have found the site and really impressed by how quickly my "Can't wait " card arrived.
I am very grateful to the Bladder & Bowel Community for providing me with a Just Can't Wait toilet card. As yet - and fortunately - I have not had the need to use it but it does give me some peace of mind just having it with me.
I haven’t had the opportunity or necessity to use it yet.The idea is excellent and it will be interesting to see how people respond to it . I will notify you then Thanks ,Geoff
Just gives me piece of mind knowing that I have it and can hopefully use it were ever I go thank you
Most amzing place and the works are amazing. I am glad to have a card and now can go out and not be a shamed to use.thank you.
These cards are wonderful for people like me who wear a catheter all the time as when I am out my bag very often needs emptying at short notice.This is all new to me as I also have difficulty in walking far. Not had to use it yet for at present I am house bound
My card arrived within one day of applying for it, it will be my saviour when our and about. I heard about bladder and bowel community through a friend who have me the information, I asked about it at our community shop first but they had never heard of it, they asked me to let them know how to apply for it so that they could pass the information on to others who needed one.
Everyone is friendly understanding and willing to answer my stupid questions
Excellent service. Haven't used the card yet but I am sure I wil. Thanksl
Lots of information from members. Pleased with the need to go card, I do think it boosts confidence as an extra help tool. Thank you.
The card came pretty quickly and my son Ebon has yet to use it. We shall be bringing it along with us on holiday in the next 2 weeks, to help him should he need to use a toilet in an emergency, especially when we will be at several theme parks. A great card and useful for anyone who as my son, has special needs and or various learning disabilities/autism.
Very impressed how quickly I received my card. It has given me the confidence to go out which I had lost.
Such a useful service, great to know you're not alone.
The Just Can’t Wait Card has taken the stress and panic out of suddenly needing the toilet. To be able to produce this in shops where there are no public toilets, I am usually allowed to use staff toilets now. Thank you for this card.
I haven’t had to use it yet but it gives you a feeling of security thanks
It helps me and I am glad I have got one and pleased with the help I got from your self thanks Fred duffy
Such a great idea and a lot of support. Great idea about having a card and app to get to the loo quicker when there is a que.
Wallet card is a fantastic idea, helps to take away the stress of being caught out through illness
Feel much more confident going out with my card.
Very greatful for this card..
fab card to show in shops so you can use there toilets when in a emergancy
Relatively brief experience, as new member. I find the card a comfort to carry, as it is sometimes difficult to explain to strangers why you need to use their toilet urgently. It helps to set my mind at rest.
Has help in some places which is good but others know nothing about them so don't knowledge them
One of my friend recommend this site and I find it very very good and they are doing what they say need to thank for everyone who's working for this community.
Received card quickly. I haven't used it yet. But good to know it's there if needed. Four stars as does give map of those places that are known to accept card in order to use there toilet. Also you only get the card not radar key.
Although I'm new to this site, I was very please to be directed to it and find it so helpful. I ordered the 'Just can't wait' card and it came very quickly. I think this is a great idea and wish I'd known about it sooner. Many thanks.
Not had to use it yet but I know it's a godsend as I've been in a lot of situations where I could have done with it. So thank you very much
It sets my mind at ease knowing that I have a card which quickly explains my problems
Very easy website and quick response had my card in a couple of days thank you
I haven't yet been able to use this card yet. Because of working all the time. But I do Carry it on my person at all time and it give me some peace of mind that I have it .
I think this is a fantastic idea and I’m so glad that I ordered my card! I have yet to use it but it’s nice to have a back-up plan whenever I have an urge to go to the toilet. It’s also great to have something that represents my condition, as some people may view it as a minor issue but do not know the extremity of it. Thank-you so much for this card.
It will be very helpful for me maybe give me back some confidence to go out
I think this a wonderful card to inform people of how urgent people need to go to the loop and lids are hidden disabilities I have shared this on Facebook
I would not leave my home without it, it gives you more confidence because you can use it anywhere not many places refuse you.It would help if there were more public toilets. Thank You for providing me with my little card.
Absolutely fab had a few queries very quick at responding thankyou
Thanks for my card, which arrived super quickly! Hopefully there will be an app for Android soon!
I heard about the card through where i work in a supermarket from a customer who had a card. I got it for my father who would not go out as he was worried about going to the toilet when needed so this opens lost of opportunities for him
its a great idea .more so for older folk I have mentioned it to people with problems and they are going to apply for one
Very pleased with the fast service and seat request for the just can’t wait card. I have already had to use it thankyou
Excellent, service
I never knew about this ...but since i received b&b card never have to have anymore accidents..... Happy days 😚😚😚
Hi, I didn't receive my card yet. Looking forward to getting it.
Having used it as yet, I haven’t had a need to, as I am not out and about much, but I do know it’s going to be very helpful for when I do need to used the bathroom. Many thanks.
I think this is a brilliant idea as sometimes it is just not possible to find a public convenience. Mi mum was thrilled to get it
Very impressed with your rapid service. I will be recommending your service to my GP next visit so others can be helped. I have been looking for a card to help for over 2 years.
I find this absolutely fantastic I used it for the first time yesterday and had no problem with them accepting it in a restaurant in Manchester.
The card is very clear and was delivered promptly
First time my mum took her i cant wait card out with her she used it. Toilets in train station had been closed due to being cleaned. Mum flashed her card and they opened them up for her. A Godsend.
Really happy with the 'Just can't wait' card and it arrived it the post quickly. However, I was disappointed that the app is only available on iPhone and not for android users as this would be really useful to know where toilets are when out and about.
This is a really big help. Expecially when I'm out and about and desperate to go, but establishments only let you use the toilet if your a paying customer or refuse you to use the facilities. Thank you so much
I’ve not had chance to use the card yet but I think it’s a really good thing to have I will carry mine with me at all times
I find it very useful. I have a catheter and this fills up very quickly and I often urgently need to use a toilet. I have found some places very helpful but some very horrible and I don’t always want to have to disclose my issue. This card allows that. Thank you.
I haven’t used my card as yet but it takes the pressure off me trying to find a loo when I may be desperate.
They are really handy we’re i live there is not many public toilets
Wow I was so impressed at the speed in which my can’t wait card came I have not had cause to try it out yet but think it will be invaluable Thank you so much
Great card it takes away the embarrassment of asking as most people do not understand what it's like to have bowel trouble when you must go as a matter of urgency.I spent ages trying to explain to a manager of a large store that if he did not let me use the toilet I would soil myself in the aisle,just in time he let me use the staff toilet.This card worked immediately when shown.
Got the card so quick and it been realy helpfull having the card
Since receiving my Card I have been more comfortable in going around town knowing that I can show this card if needed to use a toilet.
Thank you so much for my card. It’s brilliant. Saves embarrassment asking people to use a toilet in an emergency.
Excellent idea! How aware are shops/hotels pubs etc of its existence? Having to explain when you need to use it would not help with urgency! Mine has accidentally been through washing machine washing machine and is flimsy and patched up. Maybe supply 2 cards? Thankyou for your support with this distressing condition.
It's been a god send feel confident not at going out places
It came promptly. I haven't had chance to use it as I haven't left the house much however I feel more confident and less embarrassed knowing I have it. Thank you.
Brilliant have had to use several times shops are very understanding. Fantastic idea.
I already used mine within two days of receiving it and it was great the company accepted it
Great card , was in my local asda and customer loos not working . Showed my card to staff who took me to use there one. Much to annoyance of some shoppers.
Quick response and informative
Very easy to order card and delivered very quickly. It would be great if the app was developed for Android not just for iPhone. Brilliant service thank you