We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
We’re here for you 365 days a year
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Yes, B&BC’s database still retains all membership information. Bullen Healthcare only receives data on those members that have opted to use the the Bladder & Bowel Home Delivery service.
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Yes, all B&BC staff raise awareness of the Bladder & Bowel Home Delivery Service and the unique benefits of signing up, obviously using professional discretion about the appropriateness of this on a case by case basis.
Yes, anyone can sign up to the Bladder & Bowel Home Delivery Service.
Most of the money that stems from the Home Delivery Service is used to pay for the service itself – the products, logistics, and the people behind your deliveries all need to be paid for. The Bladder & Bowel Community receives a small windfall which in turn is reinvested into the service that we provide for you – the running of the website, the information, and the answering of the phone is kept afloat through the Home Delivery Service. Without it, we wouldn’t be able to provide the level of service that we currently offer.
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Yes, but hopefully for the better. This service adds value to our existing portfolio of services by providing users with a unique and personalised ‘one stop shop’ for their appliance and pharmaceutical needs.
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Yes, monthly customer satisfaction surveys provide you with an opportunity to provide feedback. B&BC also conduct independent reviews with members to assess the impact of the service and areas for improvement.
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.
it may well make my life somewhat easier now that I can relax about how long I am away from a loo. Thanks
They sent me a can't wait card very quickly and completely free, this card has proved to be invaluable for me
Thank you for my card. I hope it will be able to take the pressure off my trips out this summer.
They made me feel more at ease by giving me a card to be able to go to conveniences straight away as I cannot wait in some cases. I find it embarrassing if I have to wait and have an accident. Thankyou
Reassurance
Just given me a bit of confidence that I'll hopeful be able to get to the loo with the help of the card and the app
As a stroke co-ordinator, the 'I can't wait' card is a great resource for many of my clients. However...........as I can only order 1 card at a time, it's a great pressure on my limited time to help each client apply for one individually online. Many of my clients are unable to access the internet so can only do this with my help. It would make so much more sense if I & my colleagues could have a small number to hand to give out where necessary
The card has been a godsend.. I've only had it 4 days and needed to use it twice already. I usually gear my outings around public toilet accessibility. I was very pleased that, in a moment of urgency, Poundstretcher at Newtown Powys rushed me straight thru to the staff toilets, saving me a lot of embarrassment.
I am very pleased with my just can't wait card, I have not used it yet, but I am so glad I got it from you, it will really help me me with my ulcerative colitis, thank you very much
Absolutely brilliant idea as I suffer Ibs and sometimes need toilet very quickly
I haven't had chance to use it yet but think it's a great idea as I have had accidents as there hasn't been toilets available to customers
I haven’t received it yet, I’m sure it will be very useful when it arrives
Terrific support from the Bladder and Bowel Community and I used the card for the first time last week, makes an outing less stressful knowing that the majority of business premises understand the need and urgency of the bearer of the card.
hi I received my card .I haven't had the confidence to go shoping yet but I know this card will help me feel more confident about going out.instead of always worrying if im near a public toilet
The card was easy to order and very quick to receive
Now I don't feel so self-conscious about having to go into fast food restaurants or pub's or department stores to use the bathroom as if anything is said I have the card to explain why I need to use there facilities.
Used it first time yesterday! Asked to use the toilet , the assistant said No not open to the public, I showed her my card an viola I’m in thank you ❤️
Very useful xx
I now have the confidence to use it when necessary
I received the card very fast and I’m hoping I will not have to use it but I feel better knowing I have it just in case thank you
Hi so pleased that I don't have to worry
I have only had my Can't Wait Card for a week and have not had cause to use it, however even though I might find it somewhat embarrassing I feel a little more comfortable when going out.
I ordered my card on Tuesday and it arrived by Friday. Only first card never arrived so I emailed them. I got a quick and helpful response they were a big help helping me get my new card. This card will help me now on a day to day basis I am so happy I found out about this card and that I can have one. I would recommend this to any body who really needs one
This card has made such a differents to my life i dont get turned away so much at shops and garages. My job is driving around the country which i find hard to find toliet so would just like to sat Thank you for the card and your support had a nice phone call as well
I haven't had the chance to use it yet but it will be of great help in the future. So thank you very much.
Having this card is peace of mind for me. I just wish I'd known this was available a few years ago.
Gave me complete peace of mind
It means when I am most desperate I can find access to toilet facilities
Having this card gives me some confidence when Im out that hopefully I can get to a toilet when needed, as I definitely cannot wait
Had to use it already it is a godsend to people who need a toilet quickly.
Peace of mind
The card arrived in a few days witch was a blessing and i use it often these days so comes in real handy that i dont have to buy anything to use a toilet .
Hello.. I have been in need of the can't wait card for a while, sometimes it is hard to try and explain to people that you really need a toilet. By the time you have explained your dire need, accidents occur. Hope fully this card will speed up the process of access to the toilet,without explaining the whole thing 1st. Thank you so much for the free card. This could make a big difference to my life.
To no you will be safe and be able to use toilets with help of the card
The "Just Can't Wait" card has made my life so much easier. It has made the difference between having an embarrassing accident, and still being able to hold my head up in public.
Very good, thanks
They are good on replying fast and sending the card out quick
Excellent
The card will be very useful to me . I use disable toilets and people comment on this and rather me say I have a bladder complaint I show them the card. Or rather than me ask please can I use your toilet I show them the card . Not all places will let me use their toilets , even with the card , but it still helps me as I do feel less embarrassed .
Gave me new confidence. Thank you.
Having this card has made me feel much more confident and I can now go out without the worry of constantly wondering if I am going to be able to find a toilet in time. Very good service, thank you very much. Joyce
just what I need for an emergency thankyou
Received Just Can't Wait card really quickly. It is such so good to know I have a card to help in those tricky situations when I need to push in the usual long queues in ladies loos.
Ithis is a great card gives me piece of mind
i first tried it out last Wednesday and found the public understood the problem and were most helpful
i've only needed to use it twice so far , and one place questioned it but still let me use their toilet.
I have had crohns for 20 + years never had a card. Brilliant and also the phone app. Here’s to a better day out.
Haven't had to use it yet but think it's a fantastic will come in very handy
Having reflux nephropathy means I can not hold in my urine unless it goes to my kidneys. Now I’ve got my card I’m over the moon that I don’t have to wait till I get home from places that don’t have a toilet for customers etc
It’s really made a difference as before I couldn’t get into a toilet in shops as they allways say don’t let public use them .. since getting card I have got into same shop I was refused before it has made a huge difference that’s the third place that has let me use there toilet ... thank you so much you have made such a difference to my life when I am out
Although I haven't had to use the card yet it's one of the best ideas. I Have in the past being in a terrible situation and I get very stressed about the problem.I feel more confident already having this wonderfull card.
I have received my card but have not had to use it yet, just having it gives me more confidence . It’s a great idea.
It has made a huge difference to me. I no longer need to worry every time I go out. Thank you so much for my card 😃
Previous "just cant wait" card from bladderandbowelfoundation.org was completely worn out, card delaminated, in three pieces, totally dog-eared. New card is much better, clearer, larger font, nice blue colour and most importantly in a laminated plastic bank-card format. Expect it to last much longer .... I have taken the liberty of publicising your organisation to the Bolton Prostate Support group; you may get further contact from members ... Thanks Brian Turner
I feel more comfortable knowing that if I need a toilet urgently I can get to 1 .on many occasions I've been panicking . But with the card it's not as stressful
The card was issued quickly and is easy to carry around. Interesting to also see an electronic version is available.
my can't wait card is very helpful when i need to go.
The card arrived promptly. And I have looked at the rest of the site and gleened some other helpful ideas
Just can't wait card makes using facilities a lot easier as I don't have to explain why it's so urgent. Its discreet and informative and works! Thank you!
My card has saved me from a few embarrassing situations! It helps people understand and move quickly without time consuming questions and explanations. Thank u!
I am happy to know shops will help if I need help letting me use the toilet
I would be so lost without my card. I have never been refused....quite opposite. Some have been very interested. . Thank you so much 😊😊😊
I have not used it yet but it will be a great help to me when I go out and about. Before receiving the card I have to plan where the toilets are before I leave home. I will feel less stressed about leaving home from now on. Thank you.
Very good 😊 it's been a god send when out and places are busy .
The just can’t wait card supplied by the Bladder & Bowel Community has been a great help for me . It has given me confidence to go out more as I have got the reassurance that if I need to go I can call into any shop and not have the worry of trying to find a public toilet . This lifts a great weight of my mind and has given me more freedom . Thank you so much
It's made me happy that I now have in my wallet a card that can gI've me access to imergency use of the bathroom/toilet whilst out in the community when I just can't wait.
Very thankful for the laminated card to use when out in public. It saves me a lot of embarrassment. Would recommend to anyone with bowel complaint. I have ulcerative colitis.
Really helpful helped me out a lot am really great full for your services thank you
I've not had a chance to put it to use yet but just knowing that I have it on me and I can attempt to gain access to toilets without feeling obliged to explain myself or buy anything already eases my anxiety. I wish I had realised this was available ages ago, my life has been limited due to my condition and anxiety about accessing toilets easily has prevented me from socialising and experiencing new places. I am optimistic about the future!
It has helped me out on 2 occasions already
Fantastic support but feel more organisations need to know about the card.
I now have a card to use and confidence to go out without worrying thank you
I have to wear Tena adult nappies and when out if I don’t get to the toilet in time end up in a wet nappy until I can find a suitable changing place by having the just can’t wait card I have more chance of getting to the toilet in time
EXCELLENT APPEARANCE -INFORMATION CLEARLY LAID OUT. SO PLEASED.
Having IBS I have found this veryear useful
Card will be helpful so would a free key
Having the ‘JUST CAN’T WAIT’ card is so handy and a great help in avoiding to explain your medical condition..
Gives me heaps of confidence and peace of mind knowing I have my card
Amazing helped me feel so much more at ease and less panicky when leaving the house
This card has been a godsend so much confidence now going out so thankful x
Very happy. I know don't need to worry so much now about trying to find a loo. I have my card and I'm hoping most cafes etc would let me use the loo without making a fuss
If I get stared st for confronted for using a disabled toilet... I just show my card. A true godsend
I've never had to use it yet but I'm glad to know that I've got it so if an emergency occurs I can use my card
happy with my card thanks so much....
You think you are the only one suffering but you realise you are not.Havent used the card yet but I am sure I will soon.
Such a fantastic card and wonderful help
This card has helped me out so much and didn’t have to wait that long for it to arrive thank you
Thanks really helped me a lot
While the card is great to have I'd also prefer to have it on my phone but I don't have an iphone.
Able to use a toilet when needed
I'm really pleased to of received the card makes me feel more at ease when I am out.
I love the idea and it’s so much easier to convince people to let me use the bathroom when it’s really urgent
A good feeling to know that people are there to help me also I feel more confident having the just can't wait card thank you very much for the speed in which the card was sent to me .the information from the group is very helpful and I am so pleased I have joined the group thank you .Adrienne cooking
The card is very acceptable and will be very useful when I go shopping.Hopefully it will help me avoid any more embarrassingincidents
Brilliant idea thank you very much.
I can now go out and don't have to worry if there's a queue to use the toilet,I usually only go to places where I know there's toilets around,I can now with my card jump ahead if there's a queue,or even ask in stores to use the toilet.
Loved how simple it was to complete the form,and how fast my card arrived.I hope this will make life easier when venturing outside. suddenly knowing others are going through the same thing I don’t feel so alone.
my name is christopher roy i am65 years oldi am very happy with my card as i can use lots of toilets when i go out it has made my life a lot easier when i go out i would like to thank boots the chemist who got it for me thank you very much
Fantastic card! Helps you out in those difficult moments
Cancer sufferer ive used my card already great thankyou
