Coronavirus (COVID-19) and Bladder & Bowel Community Home Delivery

Please be assured, that we are closely monitoring the advice from the Government, Public Health England and the NHS and have strong contingency plans in place to manage any impacts from Coronavirus.

We are working hard to ensure that all of our customers continue to receive the products and medication they need, when they need them.  This includes contactless delivery, with priority status.

Home Delivery customers do not need to take any action regarding deliveries, and do not need to increase orders.

The situation is under constant review. Should advice change, we will communicate this to our patients promptly

Bladder & Bowel Home Delivery Service

A First-Class Home Delivery Service

We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.

In our November 2019 survey, 96% Home Delivery customers said they would recommend our services.  Home Delivery Survey 2019

Membership Benefits

We’re here for you 365 days a year

  • Everything is taken care of for you
  • Your own dedicated advisor
  • Prescriptions and appliances delivered together
  • Complimentary items and free samples
  • A FREE Just Can’t Wait card
Can't fault your service - Home Delivery Survey 2019

We have two flexible options available

Our Home Delivery Service has been built around you, to make sure you get prescriptions in the most convenient way – from the first phone call to the knock at your door, you’re the one in control.

Have prescription products AND medications delivered in one convenient package.

Have ONLY your prescription products delivered, leaving medication between you and the pharmacy.

Request a Callback
Enter your details below and our friendly
Home Delivery Team call you back at your convenience.

  • Click here to read our terms and conditions and click here to read our privacy policy.
  • If you would like to opt in to receive further information from Bladder & Bowel Community, please tick all relevant boxes below:
Good professional service - Home Delivery Survey 2019

How Our Service Works

Worried about running out of the things you need? With a quick phone call you can arrange one, simple delivery straight to your door to keep on top of your prescriptions.

You can call your personal advisor at any time. They’ll be happy to answer any questions and advise you on products that best suit your needs.

And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.

Your personal advisor will arrange to contact you by phone or email to suit you, to take your order of prescription products and medication.

After completing a stock check with you, your advisor will place your order for the next month depending on what you will need, and arrange a convenient delivery date.

Your appliances and prescriptions will then be delivered direct to your front door, or preferred destination.

More Great Reasons to Join

  • Your advisor will check-in once a month to ask how you’re doing, and see what you need in your next delivery.
  • Complimentary items, tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes.
  • Emergency support with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
  • Free delivery, reordering, and cutting to size.
  • Support from all angles, a network built around you.

0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.

Frequently Asked Questions

How do I contact Home Delivery Service?

You can contact our Home Delivery Service for FREE by phoning 0800 031 5406. This number is always manned between 9am and 5.30pm. Alternatively, you can email direct [email protected]

What is the the Home Delivery Service product range? Is there a catalogue?

We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.

Do Bladder & Bowel Community refer people to the Home Delivery Service?

Yes, our team will raise awareness of the Home Delivery Service and the unique benefits of signing up, using professional discretion about the appropriateness of this on a case by case basis.

Is the Home Delivery Service open to non Bladder & Bowel Community members?

Yes, anyone can sign up to the Home Delivery Service.

Do Home Delivery Service activities comply with data protection?

Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.

Do members get a chance to feedback about the Home Delivery Service?

Yes, regular customer satisfaction surveys provide you with an opportunity to provide feedback. Bladder & Bowel Community also conduct independent reviews with members to assess the impact of the service and areas for improvement.

Our most recent survey was carried out in November 2019, with 96% respondents telling us they would recommend our service.

What is the the Home Delivery Service complaints procedure?

Any Home Delivery complaints should be forwarded to our Call Centre Manager at [email protected]. Any Bladder & Bowel Community related complaints should be directed to [email protected]