A First-Class Home Delivery Service
We listened to our community and recognised the demand for a discreet one-stop-shop that allows access to equipment, medication and first-class service in a way that’s built around you and your schedule. In partnership with Bullen Healthcare, who have over 150 years of experience, we can provide a unique, reliable and independent service for all your urology, ostomy, wound care and prescription medication needs.
Membership Benefits
We’re here for you 365 days a year
- Everything is taken care of for you
- Your own dedicated advisor
- Prescriptions and appliances delivered together
- Complimentary items and free samples
- A FREE Just Can’t Wait card
- A FREE RADAR Key
We have two flexible options available
Our Home Delivery Service has been built around you, and making sure you get your deliveries in the most convenient way possible – from the first phone call to the ring on your doorbell, you’re the one in control.
Call FREE today to join or find out more
0800 031 5406
We’ll take of everything for you.
or request a callback and we’ll give you a call
How our service works
Remove the worry of running out of the things you need. With a quick phone call you can arrange one, simple delivery to make sure you stay on top of your medication and appliances. Your order is then delivered discreetly and quickly to your door.
Of course, you’re free to call your personal advisor at any time. They’ll be happy to answer any of your questions and advise you on products that best meet your needs. And, because we’re truly independent, you can request free samples from the many different manufacturers to see which one suits you best.
7 great reasons to join
- You’ll get your own dedicated personal advisor who will work to support and advise you, but also be a friend.
- Your advisor will check-in once a month to see how you’re doing, and what needs to be ordered for the next month.
- A great selection of complimentary items that are tailored to you and included in your delivery. The small but important things like hand sanitiser, mattress protectors, and wet-wipes. You’ll also receive a free Just Can’t Wait Card and RADAR Key when you sign up.
- All your appliances and prescriptions delivered in one convenient package every month.
- You needn’t worry in emergencies with the Rapid Response Team. These real-life superheroes work 365 days a year to make sure you’ll always get the things you need.
- Free delivery, reordering, and cutting to size.
- Support from all angles, a network built around you.
0800 031 5406
Call FREE today to join or find out more
We’ll take of everything for you.
Frequently asked questions
Is contact with Bladder & Bowel Community members controlled by the B&BC?
What is the the Bladder & Bowel Home Delivery Service product range? Is there a catalogue?
We do not hold a catalogue for all the different appliances and prescriptions as each individual case can be different, and the catalogue would be infinite! We do however have a bespoke catalogue for the free complimentary items available to the Bladder & Bowel Home Delivery Service customers.
Who do I contact about the Bladder & Bowel Home Delivery Service questions?
The dedicated Bladder & Bowel Home Delivery Service telephone number is 0800 031 5406. This number is always manned between 9am and 5.30pm and callers are signposted to the correct person if there is an issue. A dedicated email address is also available homedelivery@bladderandbowel.org
Do B&BC refer people to the Bladder & Bowel Home Delivery Service?
Is the Bladder & Bowel Home Delivery Service open to non-B&BC members?
Do the Bladder & Bowel Home Delivery Service activities comply with data protection?
Yes! The contract clearly sets out responsibilities on both sides with regard to data protection. Your data and information are kept safe and secure. The Home Delivery Service does not supply third parties with your information.
Does the Bladder & Bowel Home Delivery Service affect our relationship with our members?
Does the B&BC promote other home delivery services as well as the Bladder & Bowel Home Delivery Service?
No, we solely promote the Bladder & Bowel Home Delivery Service as a home delivery option. The Bladder & Bowel Home Delivery Service is independent as it is not linked with a manufacturer, so a comprehensive and wide range of products is available via the service.
Do members get a chance to feedback about the Bladder & Bowel Home Delivery Service?
What will the implications for B&BC be should the partnership go wrong?
B&BC continue to monitor the progress of this venture very carefully at both governance and operational level to assess its impact and any potential problems. However a great deal of planning continues to go into the detail of this project, with potential issues identified through stakeholder consultation. There may be unforeseen issues that arise as the project progresses but our team continue to be ready to address such concerns and mitigate adverse impact.
What is the the Bladder & Bowel Home Delivery Service complaints procedure?
Any complaints should be forwarded to Michael Devers (homedelivery@bladderandbowel.org), Call Centre Manager. All B&BC-related complaints should be directed to Ian Hancock (ian.hancock@bladderandbowel.org) B&BC’s contact for handling complaints.