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Privacy Policy

Thank you for visiting Bladder and Bowel Support Company Limited. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our policy within this area. If you do not agree to the terms in this Policy, we kindly ask you to leave the site.

1. Collection of data

The Bladder and Bowel Support Company Limited’s site provides a number of services such as news; health-related programmes, literature, voting polls, etc.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.bladderandbowel.org. We may also ask you for information if you report a problem with our site.
  • If you contact us we may keep a record of that correspondence and your contact details.
  • Details of your visit to our site including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

For some services, Bladder and Bowel Support Company Limited may require your email address or other personal information such as your name, age, sex, telephone number, health information, various habits and information for your profile.

We need these details so we can

  • Contact you regarding your enquiry in a timely manner
  • Deal with any queries.

We do not share your information with any other third parties.

Providing us with this personal and identifiable information can in some circumstances be optional. However, in some cases it may not be possible for us to provide the service in question without receiving specific information from you.

2. Disclosure of data

Bladder and Bowel Support Company Limited will use the information received to provide Bladder and Bowel Support Company Limited’s services to you and to improve the content of the site. In order to provide the services, your personal data may in some situations be seen by third parties, such as doctors and health professionals, or operations and maintenance contractors repairing and maintaining Bladder and Bowel Support Company Limited’s technical systems.

We may also disclose your personal information to third parties in the following circumstances:

  • In the event that we buy or sell any business or asset, in which case we may disclose your personal data to the prospective seller or buyer of such business or asset.
  • If we sell or substantially all of our assets are acquired by a third party, in which case personal data held about our customers or users will be one of the transferred assets.

Bladder and Bowel Support Company Limited may further use the aggregate information to study statistical results and produce summary reports. Such reports may be shared with Bladder and Bowel Support Company Limited’s partners and advertisers, but the reports will not disclose personally identifiable information.

Your details will not be shared or sold to non-partner third parties and are maintained to keep you to up to date with news and initiatives from the Bladder and Bowel Support Company Limited.

Your information will be used primarily to fulfil your request e.g. we store your address so our partner can send you your Just Can’t Wait card.

We may also use the information to communicate with you and to let you know about products and services in which you may be interested, such as the Home Delivery Service, for which your details may be shared with our partner company in ensuring the Home Delivery Service is a professional, first-in-class service.

All of the Bladder and Bowel Support Company Limited partners are vetted, reputable and trustworthy third parties. The storage of personal information is only done with your consent. You can opt out at any point.

Except from that stated above, Bladder and Bowel Support Company Limited will not disclose any of your personally identifiable information without your permission except under special circumstances, for instance if Bladder and Bowel Support Company Limited in good faith believes that the law requires disclosure.

Any information collected by Bladder and Bowel Support Company Limited will be treated confidentially.

3. Correcting/storing/updating personal information

Bladder and Bowel Support Company Limited stores information only as long as it is necessary. If your personal information changes (such as your address) or you no longer want to use one of our services to which you have subscribed, we will provide a way to correct, update, delete or remove your personal data. You can do this by contacting us at any time by email, phone or letter.

4. Cookies

To give our users the best experience with our sites, a number of our web pages use cookies. Cookies are small text files that we place on your computer to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to provide the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand site-usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience at our web pages (eg to recognise you by name when you return to our site) and to save your password in password-protected areas.
To opt out of cookies, please follow the instructions of a relevant option below.
Internet Explorer
  1. Open Internet Options
  2. Click on Privacy tab
  3. In Settings click on the Advanced button
  4. You can then set your cookie preference
Chrome
  1. Open the control for Chrome (3 lines on top of each other)
  2. Click on Settings
  3. Click on Show Advanced Settings
  4. Then under Privacy, click on Content Settings
  5. Then select your cookie Preference

5. Bladder and Bowel Support Company Limited’s security policy

Bladder and Bowel Support Company Limited has many users all over the world. When you provide Bladder and Bowel Support Company Limited with personal information, that information may be sent electronically to servers outside of the country where you originally entered the information. In addition, that information may be used stored and processed outside of the country where you entered the information. Whenever Bladder and Bowel Support Company Limited handles personal information, regardless of where this occurs, Bladder and Bowel Support Company Limited takes every precaution to ensure that your information is treated securely, for instance by encrypting the information with SSL and by storing the information in a secure environment.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect your personal information, Bladder and Bowel Support Company Limited cannot ensure or warrant the security of any information you transmit to Bladder and Bowel Support Company Limited, and you do so at your own risk.

6. Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at help@bladderandbowel.org.

7. Links

Bladder and Bowel Support Company Limited’s website contains links to other sites. Please observe that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website collecting personally identifiable information.

8. Notification of changes

If we decide to change our Privacy Policy, we will post those changes on our website so our users may always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use the information in accordance with the Privacy Policy under which the information was collected.

9. Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at help@bladderandbowel.org.

Revised June 2017
Copyright Bladder and Bowel Support Company Limited. All rights reserved

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